Verizon’s Wireless Home Phone Connect Review

For those long-time readers, you might remember my rant/question about Comcast charging too much for their multimedia services (i.e., HDTV, phone, and internet) last year. Well, I am finally getting around to cutting the cord. We will be keeping Comcast high speed internet but our household is giving up cable TV and switching home phone service from Comcast to Verizon’s wireless Home Phone Connect service. So, I thought I would share the process and review the service along the way.

Adding the service to our existing wireless account was quick and easy. I was running behind and in a hurry….the process took less than 5 minutes. I had them port our number from Comcast. The Verizon sales rep informed me that the port could take up to 10 working days to complete the process. It is longer than porting a number from one cellular provider to another because you are going from a land-line to a wireless. While we could call out on the service immediately, it actually took about 5 days to become fully operational and could receive calls.

Contents:

Once I got the Home Phone Connect unpackaged, setting it up and getting it operational was quick and easy. Install the battery, screw on the antenna, plug in the power cord and the device is ready to activate. Finally, plug in your regular home phone and dial *228 (just like your typical cellphone) and you are good to go.

Features:

  • Call Waiting
  • Call Forwarding
  • Caller ID**
  • 3-Way Calling
  • International Dialing***
  • Voice Mail (*86)
  • Account Balance (#BAL)
  • 411, 611 & 911

Technical Specifications:

  • Manufacturer: Huawei 
  • Model: Verizon Wireless Home Phone Connect 
  • Frequency: 1.9 GHz and 800 MHz 
  • Connectors Two RJ–11 interface jacks for telephone 
  • GPS Integrated GPS for 911 support
  • Dimensions: (H) 1.5″ x (W) 7.0″ x (D) 5.0″ 
  • Weight: 12 oz. 
  • Battery Backup – 1500 NiMH
  • Provides up to 3.5 hours talk time and up to 36 hours standby time 
  • Input: Standard 110V

The Home Phone Connect device is simple to use. It is either on or off. A blue LCD indicator lights let you know if it is on/off, signal strength, battery charge, and whether it is in use.

The device is nice enough looking; clean and simple lines. It’s small footprint does not take up much room where ever you choose to place it.

The backside of the device allows for up to two phones to be connected. I connected our home phone base station to the device and we had connectivity throughout the house; the same as any other home phone service.

I assume the usb port is for Verizon to program and update the device.

Performance:

(Scary as this picture looks…this is not a fire hazard). We have good Verizon coverage/signal strength at our house; ranging from 5 bars outside, 4 bars on the upper floor, and 3-4 in our basement. I placed our Home Phone Connect device in our upstairs office where the indicator light(s) tell me the signal is good but not great (100%). That said, the call quality we have experienced has been excellent. It is comparable to the quality of service we received from Comcast voice.

An additional operational perk, is that the unit’s battery and cellular connection can be used for (3) hours (and up to 36 hours standby time) while power and other phone/cable lines are down. A definite plus living in a highly treed area where lines are down regularly.

Bang for the Buck:

Verizon’s Home Phone Connect is available with two pricing options:

  • $19.99 gives you unlimited In-Home Calling to any number on any network in the U.S.
  • If you have a Verizon Family Plan, $9.99 gives you Unlimited Mobile to Mobile Calling with other Verizon Wireless customers and Unlimited Nights & Weekend Anytime Minutes when you add a line to your existing Family SharePlan for  monthly access. This means that during the day, if you make a call outside of Verizon’s network that time will be deducted from your monthly limit.

The move from Comcast to Verizon service reduces my basic phone bill from approx. $35 to $20. A pretty good monthly cost savings and enables me to further disassociate our household from Comcast. An additional plus is the fact that since its on the Verizon Wireless network, calling my home phone number no longer counts against my minutes.

Bottom line:

Based on the first two weeks of use, I have zero regret moving from Comcast digital voice to Verizon’s Home Phone Connect. From the setup to the service, Verizon has a solid product for a good price that thus far has worked well.
 

Product Information

Price:Free (w/2 yr contract) or $129 (w/o contract)
Manufacturer:Verizon Wireless
Pros:
  • - When in Verizon service area, excellent call quality
  • - Easy setup
  • - Simple to use
  • - 3 hr use (36 hr standby) with all lines/power out
  • - Good bang for the buck
Cons:
  • - When porting number from a land-line, 5-10 day delay before fully functional
Posted in: Home, Kitchen, Reviews, Wireless

{ 129 comments… add one }

  • jason February 7, 2013, 5:50 pm

    I can not get the unit to send a fax is it me or you can not use it to faxes

    101
  • brian February 12, 2013, 11:35 pm

    You cannot use the device to send a FAX…Verizon should have mentioned that to you. However, you can use your smartphone to e-fax

    102
  • Roy February 13, 2013, 5:33 pm

    I hate to post a comment on the Verizon Home Connect Phone after less than one day of use, but I have expereinced good quality
    service even though I only get Moderate signal strength.

    The time it took to set up an account and get the phone adapter
    provisioned took less than 15 minutes and has worked well so far.

    I will keep my fingers crossed this continues . If it does I can say
    goodbye to Time Warner Cable’s ever increasing phone bill!

    103
  • Britta February 22, 2013, 8:27 pm

    Just got it 6 days ago, if I call from another phone call will go straight to voicemail how can I fix that?

    104
  • Dean March 16, 2013, 8:49 pm

    I have used this phone service for over a year. I hate it!
    The sound of people talking is mushy and hard to understand. They replaced the phone system and is still not satisfactory.

    105
  • Bruce April 11, 2013, 12:07 am

    It’s interesting how you get a vibrant ready to help happy person to help you at Verizon (sales only), but when you have been suckered into buying any of their services and need any kind of assistance for anything from Verizon, you often will be treated very rudely, and that’s after being on hold for an hour plus, and that’s if the line didn’t already go dead.

    106
  • jim April 15, 2013, 2:36 pm

    I hate it. Have had nothing but trouble with it. At first only one phone worked , went to store and they told me to connect it differently than the instructions. Did so and all but one phone worked , then replaced that jack and all phones worked for a day. Now can call out on all phones but incoming calls ring once then disconnect. What a piece of crap this device is.

    107
  • Bob April 21, 2013, 4:11 pm

    A significant problem with this device is that it does not automatically disconnect when the far end hangs up, unlike a normal cell phone does. This causes serious problems when it is used with other devices that require a normal hand up at the end of a call.

    108
  • Anna April 21, 2013, 4:57 pm

    Heads up, those of you considering VZ Wireless’ Home Phone Connect service. Walmart now has the exact same thing only the device is cheaper and the monthly cost is cheaper. I looked at the network map and it appears that Walmart’s service is carried on VZ Wireless’ network.

    http://www.walmart.com/ip/Straight-Talk-Wireless-Home-Phone/22084643

    109
  • tom June 10, 2013, 10:11 am

    Had the service 1 yr. Waiting on my 3rd replacement as I write this. If you need service plan on 2-3 days without a phone. When my contract is up, I am gone

    110
  • Mike P October 2, 2013, 12:55 pm

    So, I just hooked this up yesterday on a free 14 day trial,, and it works,, sound is good, but not real sure about incoming calls, since I dont get many, My question is, if my phone experiences noise, as in from mice and stuff in the lines outside my home, on the poles,, who do I call to fix it? or does this bypass all this all together? via wireless signal?

    111
  • jack October 19, 2013, 12:22 pm

    this unit drops calls all times and calls are broken up barely worth trying too figure out whats or whom is calling, time for land line it seems.

    112
  • deanna October 23, 2013, 1:18 pm

    My phone has a lot of static now and I hear a popping noise pretty sure Im taking this product back it sucks.

    113
  • David October 27, 2013, 7:43 pm

    I live in a rural area and for years I’ve been using Verizon Landline, at a cost of $59.00 per month plus $32.00 for taxes and fee’s. I do not have cell phone service at my home, Verizon signal too weak. While visiting Walmart I discovered Straight Talk Home Phone, exactly the same device the Verizon uses for their Verizon Home Connect. Cost 69.99 plus $15.00 per month with $2.75 taxes, total $17.75 per month, saving me $73,25 per month, (with more features than my copper landline, that would be $879.00 per year savings. This device does get a good signal from a Verizon tower and works great, haven’t had a dropped call since I installed this product 4 months ago, and the quality is the same or better than my old Verizon landline. There is no contract needed for this product unlike Verizon Home connect and the service is less than Verizon Home connect at 19.95 plus taxes and other reg charges. I have no affilitation with Straight Talk and no axe to grind with Verizon. I just want to share my story.
    This is one time that if it sounds too good to be true it is. Check it out, if it doesn’t work for you no harm no fowl Walmart has a 14 day return policy. Last but not least you can port any number to this device including your landline. All the best….David

    114
  • Bruce December 31, 2013, 11:15 pm

    I have used the Ooma Telo for 3 years. You purchase the device for $150.00, plug it into your modem/router and make unlimited calls in USA.

    It costs around $4.00/month which is for government required fees.

    It works really well and has extra features. They have a Premium service that adds lots of features for around $100.00/year.

    I don’t use premium as I do not need the features.

    Your computer does not need to be on to use it. You need a computer to do the original install.

    It does what the Verizon unit does but costs on about $4.00/ month.

    Their tech support is quite good. Short wait times.

    115
  • Dirk January 3, 2014, 5:37 pm

    No one has explained what this device / service ACTUALLY DOES! Is it a router? Is it like a Vonage box? What is the antenna for? Is it for landlines or a cell phone? What happens when I travel away from my home?

    116
  • Jim January 3, 2014, 10:01 pm

    Dirk, it enables you to use your house phones as cell phones. I bought mine when the only thing I could get was a land line. I was paying nearly $80 for the land line and less than $20 when I replaced it with HPC.

    I used it for about a year when FIOS came into the area so it was redundant. However, my mom was getting senile and she sometimes forgot to hang up her phone. I took the box to her house and she suddenly had two lines.

    If you have a second home or go on vacation, you can take your house line with you. Things like fax don’t work on it but not a bad deal if you have a use for it.

    117
  • Bob February 13, 2014, 1:51 pm

    Everything is great. Easy connection and sound quality is good. But, the only phone that rings is the portable that is plugged into the unit. None of the other phones in other rooms ring when there is an incoming call. Anyone experience that too….is there a fix?

    118
  • iamthatiam March 8, 2014, 12:54 pm

    The one feature that counts the most is the call block feature which verizon conveniently doesn’t offer. The typical landline service always had that feature. I was really p’off when I signed on with verizon AND THEY CONVENIENTLY didn’t say upfront that we wouldn’t have the call block feature. The sales rep. said that we would have all the features our old service had when we signed up for service. And, now we have the wait before the contract is over.

    119
  • Sheila March 10, 2014, 11:55 am

    Can I shut off the answering machine part of this product? I don’t know how to retrieve messages from machine and my phone has an answering machine built in it. Please help

    120
  • Anna March 10, 2014, 1:39 pm

    Sheila, my mother didn’t want the voicemail service either, so I called Verizon Wireless customer service on 800-922-0204 or *611 from the home phone connect line and asked them to remove that feature from her line. She also had an answering machine built into her cordless phone and found it much easier to just press a button on the machine to listen to her messages. However, because the line has a call waiting feature (which she hated too) this then meant that if a call came in while she was on the phone and she didn’t answer the incoming call, the caller was not able to leave a message (because the voice mail feature was disabled). She eventually had me remove the call waiting feature too because she couldn’t stand the beeping it caused while she was on a call and she never answered the incoming call anyway. Now when someone tries to call her while she is on the phone they get an old-fashioned busy signal, which is perfectly okay with her.

    121
  • Anna March 10, 2014, 2:34 pm

    Iamthatiam, don’t you have 15 days to return the device if you aren’t satisfied? There may be some kind of restocking fee or whatever, but you should be able to get out of the contract if you aren’t satisfied. I have to say that for me call blocking is definitely NOT the most important function, but if it is for you and they don’t have it, a work around is that some cordless phones have that feature built in. Our panasonic cordless phone does (under the “initial settings” menu function) so this is something that you could check out.

    122
  • Anna March 10, 2014, 2:39 pm

    Bob, you have to have the main unit of your cordless phone system plugged into the home phone connect device to ring all the hand sets on your cordless phone system. Is that what you have done? If you want your corded phones to work off the system, you also have to plug the home phone connect device into one of your wall jacks (there should be at least two ports on the back of your home phone connect device, one for the cordless phone system and one that you can use to connect the home phone connect device to a wall jack).

    123
  • shawn Hostetter April 11, 2014, 3:05 pm

    These in home connects are about as much as a joke as verizons customer service. The phone echoed and I had to switch back over. Lost phone service for my business for 2 days trying to switch my # back. Then I was charged $170 for an early termination fee. Months and many hours on the phone later I was told by manager Randy that he called his tech supports and they said the towers are fine in my area. Interesting that when I asked for Randy’s last name he couldn’t give it to for security reasons. Or maybe that was so he could hang up on me

    124
  • Donald Marshall April 17, 2014, 9:34 pm

    I have three phones only one of them rings now that I have the new wireless system for home lines.

    125
  • Linda Hansen May 12, 2014, 8:58 am

    I talked to a guy about the home phone connect and was sent the phone. I’m not home at present and just got s bill for $67.85 for the land line phone. I was quoted $20 for that phone. I can’t afford it and want to cancel. I have not activated the account, so I’m using my cancellation for the service. Send me info on how to send it back. I’m still out of town on a family emergency. The phone # they gave when i talked I’d 9894393964. I can’t find any way to get a person to talk to on this, but I’m needing the info to send it back when I get home. The price isn’t what I was quoted. Linda Hansen

    126
  • D A June 4, 2014, 10:23 am

    I cannot express how much I dislike the home phone. It sounds garbled. There is not date and time stamp on the answering service. Calls do not go through many times.

    127
  • Mike October 24, 2014, 1:41 pm

    I have an alarm system in my house that runs off my land-line. Will this unit render my alarm system, useless?

    128
  • Anna October 25, 2014, 7:56 am

    Mike, No, your alarm system will not work with Home Phone Connect. See #11 on the FAQs about home phone connect from Verizon Wireless’ web page.

    http://www.verizonwireless.com/support/faqs/Equipment/wirelesshomephone.html

    129

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