Verizon’s Wireless Home Phone Connect Review

It doesn’t “boost” your cell coverage, does it? My iPhone 4 doesn’t get great reception in my house, and I drop a lot of calls.

This service stinks. I downgraded from the hub. The hub used to send me the voice mail message to my email account. I won’t even go into the tablet display that the hub had. This Home phone connect is an awful replacement.

Note: you have to “buy” the modem (it is actually a fixed wireless terminal”). You can buy it at a cost of $0 if you commit to a two-year contract. If you only commit to a one-year contract, the cost is $49. For no commitment, the cost is $139. If you later cancel the service, the terminal is pretty much worthless; it only works with the “home phone connect” service. It can not later be used with Verizon’s prepaid service.

If I disconnect the phone line coming to the house and connect the device to the wall jack, will all of the wall jacks work?

This has been an amazing move for me. I decided to cut costs by doing away with my cell phone and transferring it to home phone connect. My bills went from $70/ month to $25/month. Impeccable clarity, never had a dropped call. The clarity is better than landline or cell phone. I live 200 miles from the closest metropolis. It’s a rural town near the Canadian border, wedged in the mountains.

Hey, you should take a look at and/or review the oOma box.
I don’t understand why it does not get s lot more attention as after you buy the box your local and long distance phone service is free. Why use Verizon with an eternal $19.95/ mo or voyage etc.
So my phone bill was roughly $40/mo and the oOma box iOS $200 so a few months break even and after that totally free phone for life. I guess your key risks are 1) if the box breaks and you have to buy a new one or 2) if the company model ever fails and they go out of business. I’ve had mine for about a year so I’m well past B/E. So even if it breaks and I go back to my old service I’m still ahead. And the sound quality I was surprised was as good or better t most of the time than my old land line.

The landline must be unplugged from the house by your previous provider to allow for the wireless feature to work properly on the HPC. Also, nothing should be plugged into your wall jacks from the base stations or HPC unless you want to create a “closed circuit” within the house/office through the older wall mounted phones. This can only be done by, again, removing the old landline connection. This should be done by your previous provider. Then plug in a phone cord from the phone base station into the wall jack. Make sure the HPC is plugged into the base station also.

The simplest way is to use the HPC unit is just unplug the cord from the wall and use a cordless base station setup by only connecting the base station to the HPC unit.

Also, dialing ” * 228, option 2″ will allow the roaming capabilities to be updated if you travel with the HPC unit, just like on your cell phone. Updating when you return home from a trip with it will also benefit future home use.

Also, dial “* 71” then a 2nd phone number (not cell…may charge minutes). This will enable CONDITIONAL CALL FORWARING. Just FYI, this will allow the 2nd phone number to receive the call if Line 1 is being used so you don’t miss the call. This works best in a home or business setting where cell phones won’t be used, just cordless or corded phones. If multiple HPC units are used in one setting, you could theorectically use CONDITIONAL CALL FORWARDING for each HPC unit so no calls are missed. After 4-5 rings, the call will be forwarded to the designated number. The last HPC unit will take the caller to voice mail if desired.

This is a nice tool risk management tool provided by Verizon Wireless.

I have DECT 6.0 and have no issues with the HPC, but my DECT 6.0 is a Uniden so I don’t know about the Vtech.

I still had a dial tone after AT&T disconnected me. The only way I knew I didn’t have service is my husband called and couldn’t get through. I can’t tell you how long I had a dial tone because I immediately set up the HPC after he told me that.

As far as providing the name along with the number for Caller ID, 90% of the time I can tell if it’s a sales call just by the number.

Someone complained it didn’t tell you when you had a message, but there’s a symbol on the unit that will be blinking if you have a message (see manual).

Tomorrow I’m going to the phone box outside on my house and disconnect it so I can plug the HPC into the phone jack inside so my non-cordless phone will work (keeping my fingers crossed :-).

We are a one cell phone family as my husband’s is from his work. Adding the HPC was considerably less expensive than adding another line to my plan. I’m saving $30 a month by using the HPC instead of having AT&T. Now maybe I can upgrade my cell phone and use the $30 for a data plan!

One more thing! Our Family minutes went through the roof when we combined all the home & office phones with the cell phones. Make sure you check your plans carefully! My first bill was more than double a normal bill (a whopping $550.00, versus the only-slightly-less nauseating $275). Verizon *did* help me with the “overage” – my first ever with Verizon – so at least there was that….

Tim, sorry I didn’t see your comment sooner. We did not use a splitter. We used one of the ports on the back of the home connect unit to plug it into a wall jack (this is after the landline number was ported and landline service was disconnected). This connection runs my mother’s hardwired phones. We also directly connected her cordless phone base unit into the other port on the back of the home connect unit. This connection runs my mom’s cordless phones. Is your landline number ported over to the home phone connect service?

@Mary

My problem was resolved by spending $100 for new Panasonic DECT 6.0 phones. It was an issue with the Vtech CS6329 phones I had and also my mom’s Vtech which was similar, but not the same model #. The Verizon stores are supposed to have an operating HPC demo and mine had 2. They were using both Panasonic and Uniden so I went with one of them on the replace.

It’s a shame the great bargain became less than great with the additional expense but so far the call quality is fine so no problem there. I do have a query into Vtech why there phones are not compatible with the HPC and it was the first Verizon ran into the issue so maybe it was just that model series of Vtech.

The pictures in the above aryicle show a Vtech phone, but they could have just been staged pictures. Who knows.

To avoid future hassles with porting your home phone #, consider porting your number to Google Voice. After that, you can easily switch from one service to another, without the hassle of porting your number. But to keep the costs under control, check the web for advice from others who have documented how to do this.

I recommend not porting your landline over to the HPC wireless service until you thoroughly test the device with using your cordless phone. This would allow you to use your hard wired phones with your current landline phone number and the cordless phone with the temporary wireless number VZW issues you at the time you purchase the HPC device. That way you can easily return the device within the 14 day timeframe if you aren’t satisfied and you won’t have to go through the hassle of getting your landline restored.

We have cordless phones in the house, and a corded phone in the barn, which is connected to the house wiring. We did disconnect the phone co. wires. When I answer in the house my wife answers in the barn, she can hear us talking, but she cannot talk. We found out that we cannot use both phones at the same time. Ed

We’ve used our new home connect for a while. I discovered that someone plugged a line into the phone jack and into the home connect, that explained the sudden issue with the line yesterday (loud clicking and inability to dial out). After unplugging from the wall jack, I restarted the home connect and now I don’t have dial tone. So, I can’t dial *228 to reactivate. I spent 45 min with tech support today and they tried everything. They think all that’s left is that a board went out on my home connect and are sending me a replacement. Has this happened to anyone?

I bought a hpc connected it ok got a dial tone ok and started receiving calls within two days with my same number. I do not
get caller ID or call waiting. I get the telephone number only, no name. And no one on the other end knows who is calling. I have spent hours on the phone with the Verizon people and the tech people. I am given the runaround. No one seems to know what to do. They also give different answers and don’t seem knowledgeable about the product. Now they don’t even return my calls. Shame on them and who is in charge?

I had and existing family plan with two cell phones and added the HPC. It showed on the purchase order as an additional $9.99 charge for the new line. I also ported my existing home number to the new wireless line. When I tried to activate the HPC I was told I had to take the additional unlimited plan for $19.99. It was not an option. I had two different verizon reps tell me that the unit would not function without the additional plan. The $19.99 plan plus the $9.99 access fee for an additional line, plus the fed and state taxes makes this more expensive than the plan I had with Charter. It wasn’t worth going through all the trouble. I was hoping to just add this unit as an additional line for the $9.99 and share my minutes under the family plan with the other cell phones. Verizon would not let me do it. I was told the $19.99 plan was a requirement and not an option. I ended up shipping the unit back and eating the restocking fee.

As for the performance I think it was adequate if you have no access to a normal (wired) phone provider. Initially, there was quite an echo when I made calls using the HPC. I moved the unit further away from my cordless phone base unit and the echo went away.

Bought mine the 7th, found out that land line was down the 10th so I hooked this HPConnect up and did the *228 option 1 thing and then …
… then I went into the basement and cut the “in” line from outside to my phone wire distribution box. I have lines running to abouty 8 or 10 outlets, I have two Sat recievers that have a phone connection and 7 telephones in various places ranging from a new corded handset to a wireless 6.0 phone and includes a old AT7T pushbutton princess type phone, a corded unit in the kitchen that’s 20 years old, and back in the bed room a large and very heavy but immaculate Bell systems Dial desk top phone which has a disconnected ringer in it, it’s a good 40 years old.

I secured the cut ends, there’s enough slack if I ever need to splice them. I then came upstairs and left the one phone hooked into one jack and ran a cord from the other jack on back to the wall jack where that phone used to plug in. This way “out put 1” feeds a single phone, and “out [put 2” feeds the now isolated phone jack network in my whole house. In testing with my cell phone, I found that every single phone works as well on the HPConnect as it did the land line.

Plus now, no one can disable my phones by attacking phone line in at Customer Servioce Box on outside wall. Even if power is cut (I would not want to hold the axe cutting those lines) … the HPConnect’s battery backup and the phones will alow one to make emergency calls.

My internet is via VerizonWireless MiFi Hot Spot so I didn’t loose that. The info I have is that the DirecTV recievers are OK with the HPConnect. Tested 7 phones against my cell phone, both ways …. the 40 year old Bell dial phone will not dial out but it talks great. That’s the one the ringer is undone on anyway, I like the look and there’s another phone across the hallway in the laundry room.

Also, two of my older corded and cordless phones with the “pulse / tone” switch have to be in “tone dial” position to dial out.

“… the only time you need to disconnect the incomming tele wires is to make all of the phone jacks in the house active.” which is what I did. ;~)

Can you use the Home Connect as a wireless broadband and do away with Internet all together? Like tethering?

Can you plug your satellite receiver in as normal when you convert the house to HPC? The SAT receiver needs to be plugged in to display caller ID on the TV, and to order PPV movies.

Don’t get home connect unless you have a cordless phone that you enter the phone no. before hitting dial. Otherwise you have to be really good at quick dialing on your phones.

Also home connect will not allow faxing (send or receive).

Guess what? The $200 early termination fee is not prorated. You only reduce the fee by $5 per month. Then after 2 yrs, they forgive the remaining $60.

Oh.. and Jane too. Do you get the free listing in the yellow pages? how much space?

Close to half the time we get a message that we didn’t dial right, although we are dialing correctly. Big waste of time.

I called VW to disconnect one line (we have 2 cell phones) because my husband passed away 3 weeks ago. During the same call, the VW rep asked me if I would be interested in the Home Connect program and briefly explained it to me. He said it would save me a lot of money (we have been with Vng) for our land line service. Absolutely must save a lot of money since I am now the only one bringing in money (both of us on SS so one has now been dropped). He handled all the tech issues (I am totally clueless when it comes to this) and we operate a business from the home so it is critical that I have good, clear phone service at all times that works all the time. The package from VW just arrived today and I have not opened it. After reading all of these posts, I have not a clue about what anyone is talking about and am now terrified it won’t work here. Cell phone calls often drop from our location (in the mountains). Did the rep take advantage of a very recent widow or am I overthinking this? Please help. I am in tears over this, let alone all of the other issues I have to tend with right now!!!!

Just set up HPC with one corded phone. Activated the phone. Everything works, except that the ringer volume is so low you can barely hear the phone ring. Tried adjusting ringer volume on phone. No change. Tried swapping out two other phones. Same problem on all three intruments. These are all corded old desk phones with an actual metal bell inside. These worked fine with our VOIP service. Do I really need to go buy a new instrument? Modern corded phones are so flimsy. You grab the handset and the base comes flying with it. Hate that.

I tried the Verison hone service. It is awful!!!! I tried to work with them to fix but, they could not change the clarity of the calls. When I tried to cancel they said they would charge me $175. since I just lost my job I do not have the extra money. When employed, I will cancel them no matter what it costs.

Thank you both so much for answering my post. It has been invaluable since I no longer have my ‘best friend’ to bounce things off of. Had he been here, I wouldn’t have been ‘taken’ in the first place based on the conditions of our location in the mountains. Although VW is often very clear in the home/office, there are times when the call is dropped or the words drop off. Therefore, I am going to return it unopened based on your recommendations. I hope they don’t give me a problem. I don’t need that right now. This site and your posts are gratefully received. Thank you so very much!!!!

We have been using the HPC for a few months and it is working fine except for one thing. When someone calls us the caller hears 3 rings before our house phone rings once. Since we answer on the second or third ring that means the caller hears 5 or 6 rings before we answer. Most callers hang up before we get to the phone.

Is anyone else having this problem?

I just got the Home Phone Connect and read threw this blog prior to its arrival and before install and I need to say that in reference to all the stuff on here about the V tech phones not working with the system. All I have in my home are V-tech phones (3) and they all work just fine. I almost went and bought a new one so glad I did not. The install was easy, the best part is since it uses a duplex receptacle, you have more options where you can move the phone as long as you have the bars. Call quality for me is no different then it was threw my cable company actually its a little better. I have noticed that as stated in a few of the prior posts the phones do not seem to ring as loud as they use to . And yes I checked the ringer status , not sure why but I think with the savings I am getting I can deal with it . For the complaints in some of the blogs that no one told them about faxes , alarm system etc not working , all I can say is had to have been the rep they had mine asked me 3 times if I had anything linked to my phone as in fax , internet, alarm , etc. as well as a 14 day fee trial , no they do not tell you that they charge a 35 $ re stock fee if you decided to send it back and you only have 2 days to keep from losing the activation charge that you learn with the paper work when you get the box. But that is all I can say is hidden and not disclosed on the sale. Also on the not being able to see the name of the person calling you / or of the call waiting person you can have that added for 1.99 extra a month. So if you want to cut your phone bill in half and do not want it to affect the cell min. All I can say is call them and give it a try . You can do the 14 day trial and see if its right for you some may like it some may not , as for me I am happy with what I got and yes I would suggest getting the warranty. Since you can move it you never know what can happen to it so why not add it and be safe then be sorry ?

My elderly parents, who live in a small Kansas town, purchased the Verizon Home connect system and were told that their home number could be ported from their current phone company to Verizon. After two weeks, my parents have received a bill to be paid by July 1st yet, their original phone number still has not been ported to Verizon. The bill contained their regular home number as active yet, no one can call in. When they contacted Verizon Customer Service, they were told to change their number or wait, maybe until July. I have been a happy Verizon customer for a long time. I wonder what is happening to their service. Has anyone else experienced issues with porting phone numbers?

To JHH regarding porting the home number to the HPC. I was told that it could take a few weeks to port the number from a land-line service to the cellular service. I did not try to activate the HPC until the land line stopped working. The problem there is that the trial period is running out while you’re waiting for the number to be transferred.

No matter how much all my neighbors brag about HPC, I will never know. Why? Verizon REFUSES to allow me to become a customer without a social security number AND state-issued ID, despite the fact I tried to pay for the unit AND TWO YEARS of service, in cash, in advance. I have never heard of such lunacy in any business dealings in my 59 years. Verizon is run by idiots.

Good luck with it tg, after almost a year, I couldn’t be happier. I replaced my land line for at least 9 months, then when FIOS finally arrived, I moved the unit to my 93 year old mother’s house as a second line to get to her. She managed to not hang up her one phone correctly at times which would require a 30 minute each way trip. Now it just requires a call to the other phone.

FIOS is Verizon’s (the land line people as opposed to Verizon Wireless) Fiber Optics Network that provides TV, Internet and Phone as a bundle. They basically are in the same space as Comcast. Where I live there was no cable technology so I had to use a land line and Satellite for TV and Internet which was expensive and restrictive. FIOS bring my area into the current century.

Teo, Just an idea. Did you try *228 to see if that would fix the caller ID?

What a piece of JUNK!!! I bought the HPC from Verizon at their recomendation. As a senior citizen I liked the $19.95 per month. Yes the porting was a pain!! But the sound quality was terrible!! My wife hated it from the getgo! I have hearing loss so I couldn’t be the judge. But everyone and I mean everyone said what is wrong with your phone! I called my 90 yr. old aunt to check up on her. I thought she had a stroke!!! I couldn’t under stand her. I complained and they sent me a new one. It was slightly better. I complained some more. They upgraded the program and gave me a free $10 antanna to replace the one that comes with the unit. Still very little improvement. So I took it back and told them what where they should stick it. They did not charge me for restocking it. But the $155. fee for early termination is hard to swollow! I could accept the HPC if it was as good as our cell phones. But it isn’t! And not even close to our land line. Everyone said we sounded like we were in a room that had no furnature. Some said it sounded like we were in a tunnel. We are so glad to get our land line back. The HPC is a great idea BUT the quality isn’t there yet. I wouldn’t buy this again if my life depended on it!! Go onto the Verizon websight, go to Home Phone Connect and see the reviews!! People either loved it or hated it. I hope this helps someone!!

Being a satisfied customer (after replacing the existing wireless phones that wouldn’t work with it), I feel your pain. Even with the new phones, my payback was three months.

That being said and reading the comments of the dissatisfied, if you’re going to try this, get in writing what you’ll pay if you return it in 14 days that way there can be no issue. I would have been upset if I was hit with a restocking fee, that wasn’t mentioned to me when I purchased.

If you’re porting your number, make sure, in writing, that the 14 days don’t start until your number is ported. It took nearly two weeks for verizon wireless to port mine from verizon (separate companies on paper).

Finally, if you’re having issues, take it to a friends and try other phones with it. Signal strength and hardware can make a big difference.

The Ooma box is well worth it. Amazon sells it for $150 and you spend another $40 to port your number. The result is crystal clear voice quality and a bill of under $4/month. If you want all the features beyond voice mail, caller ID and call waiting then they have a premium subscription for about $10/month. US calling is included but their rates to Canada and International are reasonable. Check them out….highly recommend this product. Not sure why people don’t know much about this. I read a great review in the Kiplinger magazin who did a comparison with Magic Jack, Netduo and Ooma…Ooma was pricier but a clear winner.

I bought the home phone connect in June 2012. Being a widow with limited funds, I liked the idea that my bill would be less. However, yesterday my device stopped working again for the 3rd time. If and when they ship me a replacement, it will be my 4th device since June. I am very disappointed. Then, of course, I am only guaranteed a free replacement for a year. I am locked into a 2 year contract. What happens after that first year, and I am having to pay for a replacement? If things continue as they have been, I will need to replace it every month! I feel that I have been ripped off.

I’ve installed with no problem. Disconnected the ATT line into the house, then plugged the Verizon receiver output into a house wall jack. Everything works fine (6 phones – old ones with the ringer diabled). Good call quality, and when I go to a winter home in Florida I take the home phone and number with me…..no problem.

So a number isn’t in the “phone book.” Who cares. Anyone you want to call you has the number….the phone book is a dinosaur.

Brad, I’ve had no issues with mine, other than the wireless phones I had originally didn’t work with it. It’s quite mobile. After I had it several months, FIOS showed up in my area quite unexpected. They were not supposed to be around for another 5 to 10 years. Thus I had no use for it anymore, but my mom needed a second phone that we could sit right next to her chair in the LR. I just packed it up and plugged it in over there and now she has it.

I had my number ported from Verizon land line to the HPC box and had a new number assigned to the HPC. As far as having two different numbers, you’d have to speak with Verizon Wireless. I’d guess you’d want them to be permanent numbers (not changing each year) so I don’t know how difficult it would be to keep both without having a phone to attach them to.

An idea, if you have VW cells that aren’t being used, perhaps you could activate it on a family plan and flip-flop the numbers depending where you were living. It would cost a couple bucks, but it might be a method. I really don’t see the need much anymore to have a local phone anyway other than when you have a 93 year old mother who has old land line service and she only knows your old number.

I’m surprised by all the problems….I’ve been using the service for about 6 months. Call quality is fine, service is fine. I move between summer and winter homes, and it is delightful to be able to just move the phone from North to South with no problem.

I did disconnect (myself, not through the providers) the local phone lines before plugging the unit into a wall socket. It works great throughout our homes. However, if one does not have decent Verizon wireless reception…..get something else and stop whining. I do have good signal strength at both of my locations, and it works great.

This might be a change brought on by Verizon making changes to their charges earlier this year, but I’ve had mine for over a year and I’m paying $9.99 plus all the bs charges and surcharges that bring the cost to about $17. There were two options $19.99 for unlimited calling or $9.99 on a family plan with shared minutes.

I can’t see how you could be charged for both unless they put you on two separate plans and at that, I think it should have been the $19.99 plus those other charges, which probably would add up to close to $10, perhaps that is what you’re seeing.

I know they wanted to get me to pay $19.99 when I moved it to my mom’s house and changed the number, but they changed it back when I realized what they did.

One of the most confusing things about dealing with Verizon and Verizon Wireless id understanding that you are dealing with two separate companies. Until I got my HPC, I thought Wireless was just another division but I learned my lesson.

I don’t understand why you even considered HPC when you already had service via FIOS, a Verizon product. I had a Verizon land line and the HPC, even with a new set of cordless phones paid for itself in 3-4 months. As far as dropped calls, my unit was flawless both here and at my mom’s house after I no longer needed it. Do you also have cell phone issues at home?

I’d say you got a shady salesman and perhaps you should have checked with Verizon on how much your FIOS bill would drop before making the purchase.

I am considering getting the Verizon HPC. I have an AT&T cordless phone system with 9 total handsets (the base and 8 satellite handsets). How do I get the incoming voicemail messages to ring through to the cordless system and leave the message on it and not the HPC? Also, will it go to both systems?
Thanks, Gordon

Anna & Julie,
Thanks. Is it better to have Verizon increase the ring count/delay on the HPC or decrease the number of rings on my phone answering system? Thank you again for your time.
Gordon

Has anyone attempted to use this device to replace a land line for a gate intercom system? I have a Linear 500 intercom system and am looking for a more affordable phone line. Verizon sales say it won’t work. But other tech savvy people have said it might.

I have had the phone connect for 6 months, it stinks! I’m on the fringes of the cell towers 3 of them. None will keep the service connected. Calls coming in are either dropped, get a busy signal when you pick up, or you get the “the verizon customer that you are trying to connect is out of the service area” If you have any type of spotty service do not use this device.

I can not get the unit to send a fax is it me or you can not use it to faxes

I hate to post a comment on the Verizon Home Connect Phone after less than one day of use, but I have expereinced good quality
service even though I only get Moderate signal strength.

The time it took to set up an account and get the phone adapter
provisioned took less than 15 minutes and has worked well so far.

I will keep my fingers crossed this continues . If it does I can say
goodbye to Time Warner Cable’s ever increasing phone bill!

I have used this phone service for over a year. I hate it!
The sound of people talking is mushy and hard to understand. They replaced the phone system and is still not satisfactory.

I hate it. Have had nothing but trouble with it. At first only one phone worked , went to store and they told me to connect it differently than the instructions. Did so and all but one phone worked , then replaced that jack and all phones worked for a day. Now can call out on all phones but incoming calls ring once then disconnect. What a piece of crap this device is.

Heads up, those of you considering VZ Wireless’ Home Phone Connect service. Walmart now has the exact same thing only the device is cheaper and the monthly cost is cheaper. I looked at the network map and it appears that Walmart’s service is carried on VZ Wireless’ network.

http://www.walmart.com/ip/Straight-Talk-Wireless-Home-Phone/22084643

So, I just hooked this up yesterday on a free 14 day trial,, and it works,, sound is good, but not real sure about incoming calls, since I dont get many, My question is, if my phone experiences noise, as in from mice and stuff in the lines outside my home, on the poles,, who do I call to fix it? or does this bypass all this all together? via wireless signal?

My phone has a lot of static now and I hear a popping noise pretty sure Im taking this product back it sucks.

I have used the Ooma Telo for 3 years. You purchase the device for $150.00, plug it into your modem/router and make unlimited calls in USA.

It costs around $4.00/month which is for government required fees.

It works really well and has extra features. They have a Premium service that adds lots of features for around $100.00/year.

I don’t use premium as I do not need the features.

Your computer does not need to be on to use it. You need a computer to do the original install.

It does what the Verizon unit does but costs on about $4.00/ month.

Their tech support is quite good. Short wait times.

Dirk, it enables you to use your house phones as cell phones. I bought mine when the only thing I could get was a land line. I was paying nearly $80 for the land line and less than $20 when I replaced it with HPC.

I used it for about a year when FIOS came into the area so it was redundant. However, my mom was getting senile and she sometimes forgot to hang up her phone. I took the box to her house and she suddenly had two lines.

If you have a second home or go on vacation, you can take your house line with you. Things like fax don’t work on it but not a bad deal if you have a use for it.

The one feature that counts the most is the call block feature which verizon conveniently doesn’t offer. The typical landline service always had that feature. I was really p’off when I signed on with verizon AND THEY CONVENIENTLY didn’t say upfront that we wouldn’t have the call block feature. The sales rep. said that we would have all the features our old service had when we signed up for service. And, now we have the wait before the contract is over.

Sheila, my mother didn’t want the voicemail service either, so I called Verizon Wireless customer service on 800-922-0204 or *611 from the home phone connect line and asked them to remove that feature from her line. She also had an answering machine built into her cordless phone and found it much easier to just press a button on the machine to listen to her messages. However, because the line has a call waiting feature (which she hated too) this then meant that if a call came in while she was on the phone and she didn’t answer the incoming call, the caller was not able to leave a message (because the voice mail feature was disabled). She eventually had me remove the call waiting feature too because she couldn’t stand the beeping it caused while she was on a call and she never answered the incoming call anyway. Now when someone tries to call her while she is on the phone they get an old-fashioned busy signal, which is perfectly okay with her.

Bob, you have to have the main unit of your cordless phone system plugged into the home phone connect device to ring all the hand sets on your cordless phone system. Is that what you have done? If you want your corded phones to work off the system, you also have to plug the home phone connect device into one of your wall jacks (there should be at least two ports on the back of your home phone connect device, one for the cordless phone system and one that you can use to connect the home phone connect device to a wall jack).

I have three phones only one of them rings now that I have the new wireless system for home lines.

I cannot express how much I dislike the home phone. It sounds garbled. There is not date and time stamp on the answering service. Calls do not go through many times.

Mike, No, your alarm system will not work with Home Phone Connect. See #11 on the FAQs about home phone connect from Verizon Wireless’ web page.

http://www.verizonwireless.com/support/faqs/Equipment/wirelesshomephone.html

Watch out if you want to return it even if it does not work acceptable as in my case. A un-mentioned $ 150 Early termination charge appeared on my bill as I allegedly was in a 3 Year contract… never heard of it? I am in a fringe area w/Bad and spotty reception many dropped calls unacceptable sound… even with the Wireless extender I use for my iPhone.
Verizon could not fix the original porting over for several days as a conflict with the Verizon Wireless Cellphone extender existed… I finally figured it out myself.
Sorry I was talked into getting that Wireless Home Phone >Beware

I recently purchased this device and all went well in setting it up. I do however have a problem with calls cutting in and out. I have a big problem trying to hear a conversation because I’m only catching part of it. My device shows 2 lights for signal strength. I also have a Verizon cell phone which works pretty well in the same location as the Wireless Home Phone device.
Any suggestions?