Judie’s Gear Diary – 2002-02-19

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Are you ready for a rant? Yah, I thought so…

Well, as most of you are aware, the Casio E-200 has been my “Daily Driver” for a while, but right now I am a bit upset with the company that puts it out. This morning, I was greeted with a burned out backlight and the smell of ozone. Without trying to sound overly dramatic, it appears as if my Casio became a fire hazard at some point in the night!
I called Casio expecting the same level of customer service that I have grown to expect from repeat positive dealings with Compaq and Palm, and boy – was I in for a nasty surprise! Not only did the numbers that I had to call essentially keep me from ever talking to anyone that could help me (much less someone that had a pulse), but when I finally spoke with a live customer service rep (by calling the toll-line for people with rotary phones), the lady I spoke with acted very suspicious of my claim and wanted to know when I had bought the unit – like the E-200 has even been out for long enough for the original warranty to be expired?! Then she insited that I include my receipt with the E-200, which I have to send in on my own! That's right – Casio doesn not send an overnight box for you to send your Pocket PC back to them in at their expense! I was finally able to get her to say that they would reimburse my shipping – but we'll see if that really happens. You know, I never bought a care-paq from Compaq, and I still never had anything but positive experiences with them. This has really opened my eyes to the fact when you lay $600 out for something that fits in your hand, you should be getting better treatment! Then there's the fact that the customer service rep had no clue as to how long I might have to go withought my Casio…but then, that's a whole 'nother rant. Don't get me started…BLAH!! >:0[

Thank you to Brenda Farmer for the e-mail with info on who to talk to at Casio to get results! Melissa is the voice you will get when you dial 973-361-5400 ext: 4265. She is super friendly, and gave me a much better experience. YAY! :0)

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