Proporta Aluminum Case for the Palm Tungsten | T Review Updated

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Product Requirements:
Palm Tungsten | T

Update 7/11/03 – See below for details in red.

In the past, I have become incredibly spoiled by the offerings from
Proporta. This company creates some of the
finest aluminum PDA cases available today; they are form fitting, good-looking
and very protective.

Some of you may have noticed that for the longest time, I didn’t have a TT
case listed on my diary page. Well, it wasn’t for lack of looking…and now I
have the case I have been waiting for: the Proporta
Tungsten Aluminum

Executed as a book-style in a satin titanium finish, the Proporta manages to
cover almost every surface of the Tungsten in neoprene lined armor. But before I
start talking about the inside, let’s talk about the outside…


On the lower right of the front flip-cover, is a raised Proporta symbol. This
bit of branding is unobtrusive and looks great. The side rear has the ""
address printed in white.

The flip-cover is held in place with a friction clasp, which seems very
secure and should not open unintentionally.

There are cutouts for the voice-recorder / head-phone jack area, the
sync/charging area, and the top of the PDA.

When the flip-cover is closed, its curved upper area covers the edge of the
TT to the power button.


When opened, the cover falls to the right, like an opened book. The cover
does not fold to the rear of the PDA, which works fine for me but may bother
others. The hinge holding the slip-cover appears to be sturdy and should
withstand years of use. As I mentioned previously, the interior of the Proporta
is lined in soft neoprene. This not only cushions your TT from fall, but also
protects it from scratches.


version of this case now includes 2 SD card slots in case cover. SD cards slide
in easily, but are oriented ‘face’ down. This seems strange as the card
connectors are exposed. It is nice to be able to carry as many as 3 SD cards
with you at one time though.

You insert the TT by sliding it into the holster portion of the Proporta. The
aluminum wraps around the bottom of the PDA and helps to hold it in securely. Of
note are the two aluminum clips on the inside rear of the case. These fit into
the two clips on the back of the bottom half of the TT, holding the case
securely when you slide the top portion of the TT out to access the graffiti


One thing that I am "iffy" about regarding this case, is that you have to
practically remove the TT before you can perform a soft-reset. Since the holster
and the clips hold the bottom of the TT so securely, it can be a bit of a pain
to slide the PDA in and out. I am constantly loading and removing software from
my Tungsten, so this is a bigger problem for me than it might be for others.

One other thing that might be a con for many users is that you can’t sync the
TT with the cradle while it is in the case. I am using a
BoxWave miniSync to sync and charge, so
this is not a problem for me.

The Proporta is officially my favorite Tungsten case. I have mentioned before
how much I have always loved small things that have a nice weight to them, and
the TT ensconced in this case easily fills the bill. I don’t want to make you
think that the Proporta turns the TT into an even heavier little stone though,
so here are some size comparisons for you to check out…

Naked Tungsten (w/PDA
4.0" (10.2cm)2.9" (7.5cm)0.6" (1.5cm)5.7 ounces (163g)
Tungsten in Proporta (w/PDA Panache stylus)4.1" (10.5cm)3.3" (8.4cm) at clasp0.9" (2.2cm)7.9 ounces (225g)

When the TT is inside the Proporta, I have no reservations about sticking the
combo in my rear jeans pocket – the case is that small, and that tough. If you
are looking for a very protective yet good-looking case, you should definitely
check out the Proporta.

Price: $38.00

Ultimate protection in an attractive package
Price is reasonable


Can not use cradle to hot-sync/charge the TT while it is in case
No easy access to reset button while TT is in case


Product Information

  • Ultimate protection in an attractive package
  • Price is reasonable
  • Can not use cradle to hot-sync/charge the TT while it is in case
  • No easy access to reset button while TT is in case

51 thoughts on “Proporta Aluminum Case for the Palm Tungsten | T Review Updated”

  1. Gadgeteer Comment Policy - Please read before commenting
  2. Again, excellent review…almost didn’t see this review since it snuck in with the ivolution review.

    btw, who takes these outstanding macro shots of the product (what digicam is used)? These pics are extremely sharp and the perspective for every shot is meaningful.

    A couple of questions/concerns? How is the finish of each of the aluminum edges? Is it very smooth, or can it be a little jagged and catch on clothing?

    Also, any concerns about the permanence of the neoprene lining – is it thin and fragile enough where it may tear or rip out over time? That could look ugly.

    Finally, since there’s no storage, where do you keep your extra SD cards?

    Thanks! and another great review.

  3. Judie

    Excellent review as usual.

    I received my Proporta case last week. I set out below a slightly amended copy of what I posted on a PIC forum.

    I have the following specific points on your review:

    1. It appears that this is the same case as the Innopocket metal case, which may be more available in the States (although Proports are very quick generally).
    2. My Proporta case doesn’t have the neat looking logo on the front nor the Proporta name on the back – but I think it’s probably an early example.
    3. It’s is a shame that you have to remove the case to reach the reset button, but if you have QuickLaunch, you can programme one of the hard buttons to soft reset.
    4. Having used the hard case for a bit longer, I can endorse what you say about how tough and confidence-inspiring it seems.

    *The coating is a very nice “tungsten” colour. Appropriate! Under a bright light, it’s a slightly bluer shade than the TT itself
    *The coating seems really tough – a bic ballpoint doesn’t seem to scratch it, although prong of a metal fork will (I actually tried this!). Feels nice in the hand.
    * The pressing seems very neat and the structure tough; no creaking etc. I’ve just dropped it (by accident, not for the purposes of this post) about three feet onto my office floor and it seems fine
    *The lining is soft black neoprene – classy and thin
    *The TT slides in very smoothly and is gripped by (i) the shape of the case, (ii) the neoprene and (iii) two plastic lever sprung tabs that click into the two square indentations at the back of the TT. It seems very secure. I cannot see how the TT could fall out when the cover is open. When the cover is closed, the TT is prevented from moving at all. The cover clicks shut securely.
    *The case is really quite small – certainly smaller than the scuba case. FWIW : 10.4cm x 8.4cm x 2cm. I guess that aluminium is the only way to get this compact.
    *The SD card, stylus, power button and IR window are all accessible with the cover open or closed.
    *When I ordered, I had my doubts about having to slide the body of the TT up away from the slider (which remains gripped in the case) rather than the slider down. I needn’t have worried – holding the top of the TT, thumb over the Palm badge at the front, forefinger griping the back through a cut-out – is obvious and instinctive. Much much easier than opening the slider with Palm scuba case.

    *It looks like it will plug into the cradle for sync/charging, but it won’t. You should be able to attach a sync/charge cable though (haven’t tried this). Sliding the TT out to put it on the cradle is no problem.
    *The reset button is inaccessible when the Palm is in the case (even if you’ve opened the slider).
    *The voice recorder button is accessible when the slider is closed, but it’s a bit of a stretch with your thumb (if that makes sense). Perhaps idiotically, when the slider is open, the voice button is partially covered. I haven’t yet worked out whether I care about this or not.
    *There are no pockets for spare SD cards. Personally, I’m very happy to trade this lack to keep the case as slim as possible.
    *The hinge is on the right-hand side and folds back just beyond 180 degrees i.e. flat, not right the way around the back. For me (I’m right-handed) this is distinctly unnatural both to open and to use. Maybe I am too used to the Palm hard case for my old Vx, but this case feels like it was designed for lefthanders.
    I keep picking it up upside down, opening it and then realising. I must practice before I show off my new toy again in meetings 😉 And no, the TT won’t go into this case upside down.
    *The ends of the hinges, if not sharp, are certainly not rounded off and I wonder whether they will snag on suit pockets, bags etc etc.

  4. Peter,

    I used my Olympus C-700 for this review. Doesn’t it take great shots? 🙂

    The edges of the case are rounded and seem smooth – the only points that might snag (and it hasn’t happened to me yet) are on the hinge of the case. the hinge sticks out just a tad.

    The Neoprene is thick and well applied – I don’t think it will come up as easily as some of the cases I have owned in the past with a similar, yet thinner, lining.

    You’re right – there is no place for storage, so my extra SD cards go in a special pocket in my purse. Personally, I am hoping for the day when I have either a 512MB or 1GB card – I hate swapping cards out!


    Excellent overview – looks like we agree on most everything.

    Regarding resets – I do have a button remapped to perform a soft reset, but when I get a “fatal error” (all too common with some of the software I have been trying), then I do have to actually remove the TT from the case, as everything just locks up.

    Thanks for writing!
    Judie :0)

  5. Judie,
    you might want to also mention that Proporta doesn’t appear to be shipping this case yet (or is backlogged). Their website also specifies that it is “due to be released”. I ordered mine on the 4th and have received the neoprene case (as per the co.s website) while I wait for the aluminium one. For me, at least, no word on when I will get the aluminium one.
    I am happy, though, that the case, when I get it, should be what I want, based on your review. I would agree, also, that it looks identical to the innopocket case.

  6. Could you please indicate whether there is a problem with the Proporta case pressing down on the Navigator (when closed)? Thanks.

  7. stm,

    I have had absolutely no problem with presure on the front of the case pushing any of the buttons or navpad. Believe me, I would have complained loudly about that if I had.

    Judie :0)

  8. Thanks for the review. The photos are very illustrative.

    I just ordered the aluminium case from Proporta on Thursday. And today I got email from them saying that it was shipped on Friday. But I wonder if this is the free neoprene wet-suit case. Does anyone know if the aluminium case is already available at Proporta??


  9. I wouldn’t hold your breath. Their website description of the case went from “early February” to “early in 2003” and “due to release”. I have sent them an email asking when I should be expecting the case but zero response. Honestly, in retrospect, I should have got the Innopocket case (since it appears to be the same). The neoprene case is definately a stop gap. If you want to use properly you have to apply a large adhesive velcro patch to the back of your palm.

  10. The Innopocket version of this case is exactly the same. They sent me one… The only difference is the lack of the ProPorta logo on the front.

  11. I received my aluminium case from Proporta several weeks ago (although it did not have the neat Proporta logo). However I suspect there’s quite a back log.

    For what it’s worth, I’ve found them very quick to deliver and responsive to enquiries. Why not email them and ask where your case is? If necessary, get the Innopocket (sp?) version.


  12. Originally posted by Timo
    [B]I received my aluminium case from Proporta several weeks ago (although it did not have the neat Proporta logo). However I suspect there’s quite a back log.

    For what it’s worth, I’ve found them very quick to deliver and responsive to enquiries. Why not email them and ask where your case is? If necessary, get the Innopocket (sp?) version.

    Timo [/B]

    As I said in my post before, I have emailed them – no response. Also, maybe your case was an Innopocket case since it didn’t have markings on it! Wierd, though, that they would ship you a case a few weeks ago and yet not have “released” the case yet. Seems a little strange. Honestly, I just want a case, but probably picked the wrong boat to sail with.

  13. “…..I have emailed them – no response.”

    That’s bad. Patchy service/responsiveness is sometimes worse than when it’s consistatly bad.

    Hope yours arrives soon.


    (still looking for a good use for my neoprene case)

  14. Ok. I have now kindly sent them (Proporta) a second email requesting an update on the status of my order considering they have amended their website to reflect “early in 2003”. I have decided to assume that my original email was lost somewhere in the internet ether. Unfortunately, it has been another day now and they haven’t responded to this email. People can decide for themselves whether this represents poor customer service. I will give them another day or two before I cancel my original order and get the Innopocket version. This really sucks.:(

  15. Success! I got a response from Proporta. Apparently one of their guys was sick and not getting to emails. I was told my hard case would be shipped today. I cannot wait.

  16. I was wondering if the Proporta case is compatible with the ultrathin stowaway keyboard without removing it from the case.


  17. Hi, I won the Proporta competition, but the door is defective.. too small and doesn’t close. I’ve been waiting for ages for a case, I guess the search continues. 🙁

  18. I did, and they’ll send me a new one, but first they want to see the one they sent, and I have to right a note stating the problem, and of course pay for the shipping.

    And why am I crabby about this? Because I have the flue and am not looking forward to trudging through snow and ice that’s why. 😡

    In the meatime I ordered the Palm slim case. It ain’t perfect, but it will hold cards and be one of those backup cases that no one admits they have. I hope that when I finally get the new proporta one that it’s as great as everyone says. It looks pretty cool except for the door not fitting.

    That’s the other bit that gets me, you can see it in the packaging that it’s defective. Just normally looking at it shows the door isn’t right. Why send it out if you know you’re going to get it back? :rolleyes:

    Ok ok , I’m grumpy. I want my case… I think I’ll have some Chicken noodle soup and head back to bed. I wish Cambells sold products in Finland. 😡

    edit – right meaning write of course. Oops 😮

  19. Even though I might get my case soon, and the fact that they have just started to make the case, I would have to say people should think twice in regards to purchasing from Proporta given my average experience. They have either not responded to emails, or told me ” its in the mail” sort of responses, and I am yet to see my case. When I have either called them or emailed they have told me different dates as to when its shipped. When I ordered their site stated it was shipping at the start of Feb. Well, its now over a month later I have seen no metal case.
    Just my experience:(

  20. Yeah, they’re no-doubt a small business and extremely busy and going all different directions as to who to sell to. Who designed and makes the Proporta case? The reason I ask is because it seems like they’re more interested in selling to resellers (Innopocket, Styluscentral, Brando, Rhinoskin) than in selling to customers.

    Of course, it could be their manufacturer doing the reselling and not Proporta themselves.. that’s why I asked if anyone knows.

    And I’d second the slowness and subpar customer service. They never would answer my questions (I sent two, two weeks apart) as to when I’d get my case, and then when I won the contest, it took two weeks to contact me.

    Then they sent me a dud case, and wanted me to pay for the shipping and send it back _before_ they decide to send a new one. For winning a contest, that’s not the best customer service I’ve ever seen.

    I’ve had the flue pretty bad and am just now getting over it, so trudging out to the post office in a foot of snow/ice wasn’t a priority last week. I sent it off the day before yesterday at a cost of 5 dollars…for something that was supposed to be free.

    So to say the least, I’m not the most impressed with proporta.

  21. Received my case! At long last.
    Interestingly it didn’t have the proporta stamp on it. The photo of the case on the website also doesn’t have the stamp. Who knows, maybe they are using Innopocket cases!

    My take: I really like the case, but didn’t enjoy the purchasing process or the ordering support. :rolleyes:

  22. Capt Kanga,

    I’m having the same dilemma as you now !! I ordered my Proporta Aluminium case for the Tungsten T on the 22nd February 2003.

    I received the “Free Neoprene Case while you wait” on the 6th March 2003.

    Today is 12 March 2003 and I sent out an email enquiry regarding my Aluminuim T|T Case on the 10 March 2003) to their Sales Manager,Amanda King. So far no response whatsoever from their side.

    It’s going to be a month soon in 10 days time (22 FEB-22MAR) and I still see no sign of my case!

    I hope the people at Proporta are reading this just to let others know when it comes to transactions with Proporta,expect to get the same treatment Capt Kanga and I received!


  23. allanphang – good luck in your quest!

    I now have to air my other major gripe with Proporta.
    When I ordered the case, their website allows you to have the company’s prices quoted in USD. Well, at the end of the transaction I was charged $41.11
    That seemed ok.
    Well, I go on to find that my card has been charged $45.67!
    The response back from Proporta regarding the inconsistency of the charge and the apparent error is:

    “This will be due to daily fluctuations in the exchange rate. We are a British based company and so therefore charge in sterling. There has been no error.”

    Well, honestly I think this is BS. At no point in the ordering process (in USD), does Proporta state the customer is taking foreign exchange risk, and on top of this, a change of over 10% in the exchange rate in a day is just ludicrous. They are misquoting the price, or lowballing the price in USD.
    I reiterate that I would never do business with Proporta again.
    Also, in case anyone cares, you can get the same case on Ebay for $25 before shipping.

  24. Finally !! My casing arrived today !

    Looks exactly like what they mentioned at their site and like the review in Although the reviewer’s one (Ms. Judie Hughes), her’s looks more covered from the front view, whereas mine has a tiny gap at the bottom left corner, about 0.1 centimetres. Am I gonna return to them this one and request for a new case? (after hearing all the horror stories) …. No way !!

    Now my only worry is their “charges”. I’d better check the billing info. ! Will keep you posted.


  25. Ok. Final post on Proporta.
    After I sent them an email back complaining about their policies regarding currency issues, etc. I got a call from them. I will have to give them props when due. They outlined to me how they were going to make changes on their web site which address’s issues that I raised.
    * They will now more prominently disclose that you are purchasing in GBP converted to USD and that there could be differences in the final amount
    * They are setting up the disclosed USD prices to be based on more current (maybe daily) conversion rates
    * They plan to setup sales, so that you can pay in USD at some point in the future.

    Also, they are sending me a charge/sync cable gratis – not bad!
    At the end of all of this, I would have to say that Proporta is trying to be responsive and I would have to change the conclusion of my last post in that I would give them another chance.

  26. I’ve read all the reviews about the Proporta case and the Palm metal one, but I’m still undecided. A friend of mine recently bought a Proporta case (took him only 3 days to receive it, one of the few perks of living in London!) and I’ve had a look at it. Got to admit, it does look better than the Palm and much lighter, colour seems better as well. However, the few concerns raised by other members do still stop me from going out and buying one.

    Currently, I’m using a third-party case, by a company called MOC, which I think is French ‘cos its got ‘le sac pour tous’ on the front. It’s not a metal case, but is quite light, made from ‘fake’ leather but does its job admirably, being very strong and protective. Being a Southpaw, it also opens the ‘right’ way round, just like the Proporta actually. I got it while I was over in Hong Kong, for the equivalent of £10 and has protected my new Tungsten from several drops. It is similar to the Covertec case previously reviewed, but opens like the Proporta case. I’ve not seen this case anywhere else, but it may be a good cheaper option to those people having problems working out which protective case to get. If anyone does find out where they stock these on the Net then let me know (my friend is now interested in acquiring one).

  27. Can I get opinions?

    i live in the Philippines and I want to get a nice cover for my T|T.
    I got the Palm Sleeve Case but it’s too bulky.

    I like the Vaja but too $$$

    i’m wondering between the Proporta or the Pocket Solution T|T Cover Up.

    Help! 😀

  28. Originally posted by deuro_mcfile
    [B]Can I get opinions?

    i live in the Philippines and I want to get a nice cover for my T|T.
    I got the Palm Sleeve Case but it’s too bulky.

    I like the Vaja but too $$$

    i’m wondering between the Proporta or the Pocket Solution T|T Cover Up.

    Help! 😀 [/B]


    go for Innopocket…looks just like the Proporta casing…..if not identical!


  29. Does Palm’s folding keyboard work with this case?

    I have a Pocketop, but until they write a Palm OS5 driver, I’m SOL. The Palm keyboard is a smaller solution, anyway.

  30. Ok… for sure I have put on a couple of pounds over the last few years while still forcing my way into old jeans BUT still… my Proporta case does fit into my pocket! Its not like I am forcing it into my pocket with a shoe horn. Anyway, after about 6 weeks using the case, it is pretty much bent out of shape. The only upside to this is that its now easy to get my TT in and out of the case for synching. The down side is that I had real concerns about the lid of the case squishing down on the tt. A few days ago I noticed a seriously deep indentation on the inside foam of the cover where the 5-way nav had been pushed on. Looking at the cover I noticed that it was almost flat while originally, it had a nice curve to it. It was too easy to bend it back into shape. The hinge also seems bent out of shape and I have also had to “adjust” the closure as the case no longer wanted to stay shut. Just so you know, I have the case with the nifty logo on the front. Has anyone tried the Rhino Leather flip case? I did see it in a catalog someplace but now can not even find it online.



    ps – I love the tt and bluetooth!

  31. Can a Tungsten T Proporta case (or its many variations) owner let me know something about using the headphone jack while the case is closed? I’m curious if a headphone jack with a 90-degree plug can be used with a Tungsten while it’s in the case. It’s difficult to tell if the notch for the jack and voice memo button has enough room for an angled plug to safely seat inside the jack. Any help would be appreciated.

    On a side note, as a new owner of a Tungsten T, it’s agonizing trying to decide on a case! I really can’t make up my mind between metal vs. leather, and if leather, Covertec vs. E&B slipper vs. Xigma vs. … it’s making my brain hurt. 🙂

  32. Thanks for the speedy response, Julie, and for the photo link (which I had missed). Does the plug have any problem rotating 180-degrees from the position in the picture, i.e., pointing towards the top of the case?

  33. I just recieved the TC version of this case and kind of disappointed. Its so slippery!!! No texture on the outside of the case at all!! I have dropped it 3 times just getting it in the case! It feels awkward to hold open and at the same time not let it slip out of your hands.
    Another thing, I ordered the 3 and 1 cable from them at the same time and I can’t sync with this cable in the case. I guess its all going back.:(

  34. That seems *really* odd having the connector side of the card facing out when they’re stored in the case…is there a good reason for it??

  35. Upon looking carefully at the slots, I figured out why they probably oriented the cards that way. All SD cards have a ‘rail’ on the edges. The slots in this newer Innopocket case, use those rails. Maybe if the cards were oriented the opposite direction, they would stick out more and potentially touch the screen when the cover was closed…

  36. How easily can you remove the Tungsten from the Innopocket case? Should I buy a travel USB cable to avoid having to pull out the unit each time I sync or want to charge?


  37. Julie is correct, it isn’t too difficult to remove it from the case.

    I’m waiting for MidWestPCB to make a Bridge unit for the Tungsten | T & cradle, so that I don’t have to remove it from the case at all. I was told by them that they are working on something, but it is not quite ready.

  38. After reading this review I bought one of these cases for my Tungsten T. Very nice case. Excellent workmanship and well worth the money. Between this and my Tungsten Vaja case I’m pretty well covered!

  39. Originally posted by Matt
    [B]I just recieved the TC version of this case and kind of disappointed. Its so slippery!!! No texture on the outside of the case at all!! I have dropped it 3 times just getting it in the case! It feels awkward to hold open and at the same time not let it slip out of your hands.
    Another thing, I ordered the 3 and 1 cable from them at the same time and I can’t sync with this cable in the case. I guess its all going back.:( [/B]

    I use the 3 in 1 cable. They sent it to me for free, given the issues I had with their “Innopocket’s” website and exchange rate disclosure, which they have fixed. The cable is able to sync with my palm just fine. It just took a little practice in getting the cable to attach, but now no issues.

  40. Just wanted to chime in with my positive experience w/ordering from Proporta — I thought it odd that they did not convert into USD on their site, until I came here and saw the less than stellar experiences folks had had previously. I was happily surprised by how quickly my order was processed and shipped (only a few days time, faster than most domestic orders!)

    Re: the case itself, I like it quite a bit; I like the brushed metal finish (more so than my old Rhinoskin Aluminum case for my Palm V) as well as the heft of the case. THe neoprene lining seems more “solid” than the Rhinoskin one as well. I haven’t figured out how to get the TT to clip into the clips for the back of the until, though it seems fine the way it is so I’m not pushing it. Also, there are no SD card slots (I thought there were for some reason, but maybe that was a different case…)

    I do wish someone would make a metal case that completely encloses the TT (like the Rhinoskin Palm V one) so that I wouldn’t have to worry about dust getting into it, but oh well.

  41. I have the RhinoSkin case, and have had a nightmare of a time with it (which is disappointing, considering how great their case for my old Clie T-665 was) so far, although thanks to customer service there’s still promise.

    The bad news:
    The hinge is very loose, which causes two problems. First, the pin has a tendency over time to work loose, although a firm squeeze with a pair of pliers in the right spot can fix this (albeit leaving a small mark if you forget to cover the ridges with something soft), not that you should have to do that repair on a new product.

    Second, the hinge also allows the cover to wiggle, which means it has a tendency to bind to the lower half of the case when closed (you can see this if the case is closed, and you push gently but firmly on the lid with a slight rightward motion, it will slip past the lip of the lower half and get stuck). This can be alleviated by slightly bending in the left side of the lower half, but again, the customer shouldn’t have to do this repair (and, again, the cover shouldn’t be loose enough that it’s necessary anyway).

    Also, I have that small gap on the left bottom between the cover and the lower half, as noted in an earlier post.

    I’ve had two different cases, both of which had these problems. FWIW, both came from Mobile Planet (who I will never deal with again, their customer service was horrendous, they lied about shipping my replacement case on two separate occasions and made me fight for them to pay the shipping even after they had already promised they’d pay for it, etc.) so my initial thought was a bad batch. But….

    The slightly better, but still not so good news:
    After two bad cases came from Mobile Planet, I decided to skip past them and go right to Saunders/Rhinoskin. They were very good about sending me a replacement, and told me to hold onto my case until I got the replacement (MP wanted the case sent back first, I had to fight for an advance exchange so that my Palm wouldn’t go unprotected).

    Unfortunately, when the replacement (#3) came, they had tried too hard to alleviate the problem, and there were awfully sharp nicks on the hinge from where somebody took a pair of pliers to the case to ensure the hinge didn’t come out. The hinge was also so tight that you had to fight to close the case. A bit of working on it got the hinge loose enough to use, but alas, it was now too loose, as with the earlier cases.

    The “now we’re getting somewhere, and this almost qualifies as good” news:
    So, I sent another e-mail to customer service, and begged them to please test the case with a real PDA in it before they sent it to me. Within a day, I got an e-mail back that the rep who received my e-mail had gone to the warehouse, pulled three cases off the shelf, and tested them. She discovered that they had the same problems I had complained about.

    As of last notice, she was going to speak with the product development folks to work on fixing the problems, and would get back to me as soon as she could, and she told me to hang on to both cases I currently have until we figure out something to prevent the problems from happening again.

    While the nightmarish experience with this case is exasperating, I’ll tentatively commend RhinoSkin’s customer service department for their assistance (although I reserve the right to take that back if they don’t get back to me with a solution in the near future :o)

    –Andy (who really liked the Palm hard case, except for the fact that it doesn’t have a clasp to keep it shut, which was a deal breaker)

    P.S.-New Yorker, the case doesn’t clip into the things inside the case. They are just tabs that fit into the notches on the back of the Palm via spring pressure to help hold it in. If the Palm is seated firmly in the case, it’s in there, there’s nothing to actively clip.

  42. I just got an e-mail back from RhinoSkin/Saunders’s customer service dept. They informed me that they are inspecting every TT case they have in stock, not manufacturing any more at this time, and putting it through a redesign process! This, IMHO, is a very, very good thing, and a very responsible step for them. Yay!

  43. I’ve had a steel case since October 2003. I don’t think they are great vaue.

    The first thing to go was the hinge on which the pin worked loose and needed pushing back up regularly. Then the clip lost its grip and needed bending back. And finally the bottom caught as I pulled it from my pocket and bent. This creased one of the folds which snapped last week. So I’m on the look-out for something that will last slightly longer.

    Anyone recommend one?

  44. I agree about the pin on the hinge coming loose and sticking out. That has happened at least 3 or 4 times in the 6 months or so that I’ve had the case.

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