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magicJack PLUS Review

on July 22, 2011 1:00 pm

I’ve long been a proponent of Voice over IP (VoIP), having dumped the phone company over 7 years ago.  During this period I’ve used 2 major vendors and only  switched to the latest one because my former VOIP supplier was getting greedy.  The price performance has been outstanding and the quality has been more than acceptable.  I’ve never stood still and have continuously compared other VoIP providers offers, but I have not considered magicJack a serious player.  This is because the magicJack required your computer to be running for it to work.. That’s until now!   The new magicJack PLUS can be plugged into a router or broadband modem, just like the big boys.  Also, I got turned off by the extremely annoying video on their home page.

Before I get into the details, perhaps a little refresher is in order. To use the magic Jack, or any VoIP device for that matter, you’ll need a broadband Internet connection. For magicJack a minimum bandwidth UPLOAD speed of 128 kb/s is required.  This would probably be cable or DSL, but not satellite.  It doesn’t make sense for someone to subscribe to broadband just for the telephone capability, so Grandma and Grandpa may want to stay with Ma Bell.  You should also have a minimum understanding of your home network, because there will be times that you’ll have to reboot your modem and router to clear up problems.  You should also be aware that if you lose power or Internet connection, you’ll also lose your phone capability.  I’ve addressed the power issue at my house by plugging my cable modem and router into a UPS.  This gives me an hour before I lose telephone service and covers most short power interruptions.

Features provided by magicJack:

  • Voicemail
  • Caller ID
  • Call waiting
  • Call forwarding
  • Your own phone number
  • Unlimited free calling within the US and Canada

There’s really not much to the device.   You may not even need the smaller of the two cables.  It’s a USB extension cable and you may be able plug the magicJack into your computer without it.

I decided to see how idiot proof the installation was, so I plugged the device into my LAN, via a powerline Ethernet adapter, hooked up the phone and within 30 seconds had a dial-tone.  There’s no computer involved in the configuration, but to keep the device active, you’ll have to register the magicJack online within 48 hours of installing it.  To minimize the number of variables when testing this thing, I used a corded phone, so the sound quality wouldn’t be affected by cordless phone issues.

Here’s a closer look at the setup.  The magicJack plugs into the AC adapter, which plugs into the AC outlet.  On the left of the unit you have a socket for the phone cable and one for the LAN cable.  You could of course run the LAN cable from your router or switch.  I like using powerline Ethernet because I can locate the phone anywhere there’s an AC outlet.

Here’s the setup when using the magicJack with a computer.  Because of the clearance to my USB ports, I needed the extension cable.  If using a laptop, this probably wouldn’t be necessary.  This setup is simpler, in that all you have to do is plug a phone into the phone port.  Power is supplied by the USB port.  However, to run in this configuration, the computer must be on and the softphone magicJack application has to be running.

The first time you plug the magicJack into a computer, it loads the softphone application and has to be registered.  This process takes about 14 screens of selections.  Here you will get an online account and select a phone number.  Unfortunately there wasn’t a number available in my home state of New Hampshire, so I elected to get a California based number.  There is the option later of changing the phone number, for a fee, if one you want becomes available.

Be very careful when navigating the registration screens.  Most of them have an up-sell button and of course, it is the biggest.  If you don’t pay attention you could be signing up for more than you expected.  The above screen shot is one of the less egregious examples.  At the end of the process you should have a phone number and online account.  Also, be sure to use the address where you expect to use the magicJack, when you sign up.  This address will be used for the E911 service.

Now that we’re all registered, we can either leave the device plugged into the computer or plug it directly into a LAN port.  I’ve opted to use the LAN port option because it doesn’t require the magicJack application to be running.  However, when traveling I can take the device with me and use it with my laptop and when configured this way, I can either use a telephone plugged into the device or I can select to use the laptop speakers and microphone to make calls.  This is changed in the softphone application.

When plugged into the computer, the above screen will pop up for an incoming call.  At this point if you are using a telephone you pick it up and answer as normal.  If using the computers audio, you would click on accept and begin speaking.  You can also use the pop up window to place calls and listen to voicemail.

click image to enlarge

Regardless of whether you connect via the LAN or PC, you can access your magicJack account via a web browser.  Here you have some options that can be changed and you can access your call logs.  You may notice the switch for stutter tone at the bottom.  At first this didn’t work, but now it does and it triggers the voicemail indicator on my phone.

Now the question is “how’s the voice quality?”  I must admit I am pleasantly surprised at the quality of the conversations I’ve had.  With all the VoIP devices I’ve owned or reviewed, I’m used to echos and delays, but I’ve experienced none of that with the magicJack.  This runs counter to what I’ve read about the device in online forums.

In short, this latest version of the magicJack could make them a serious player in the VoIP space.  I now am considering dumping my current provider.  If you’re thinking about jettisoning your POTS phone, the magicJack Plus may be the way to go.  They do give you 30 days to try it out, so you don’t have much to lose.  Now if they’d only do something about their annoying home page and stop the bush league up-selling on all their screens.

Note:  The Gadgeteer is not affiliated with the Magic Jack company in any way.  We don’t provide customer support for them.  However, many of our readers seem to have chosen the comments section for this review as an informal peer support forum.  There are hundreds of comments with this review, and it’s likely that your question has already been asked and answered.  If not, and if none of the other readers can help you, you’ll need to contact Magic Jack directly.

 

Product Information

Price:$50 for the device and first year service; $19.95 per year thereafter
Manufacturer:MagicJack
Requirements:
  • Broadband Internet
Pros:
  • Inexpensive, easy to install, many included features, very good voice quality
Cons:
  • Account web portal needs some work. Not intuitive.

Comments

  1. 2201
    LorenzoJ says:

    What part of Voice Over Internet Provider would lead someone to believe that the device would work without internet service…. ?

    Even the most cursory reading of the information on the MJ or other VOIP providers sites at least informs you that you need a computer to do the initial setup and then can move the device off the physical computer.

    I have a hard time finding fault with the service provider in this instance

  2. 2202
    Solomon says:

    This is one of the dirtiest products and services I ever saw. I first purchased majicjack a couple of years ago. Simply I believed them and took for real whatever they lied on the media. Majicjack is not working for me. It didn’t work at all. Since I first got the ‘majicJack’, I said, ok, let me try the ‘plus’ and purchased it again and I agreed to ‘transfer’ what ever balance I had on the old device. The ‘plus’ thing is not working again. Then hoping that I’d get some help from the technicians, I started seeking online help and chatted for two continuous days with about eight different agents. Everyone comes asks questions, instructs do same elementary procedures and transfers to ‘a higher professional’ when they see that what ever they said didn’t work. At one point, one of them suggested my phone apparatus might have some kind of problem. Even though I knew it had no issue at all, I went ahead and bought a new phone just to give them the benefit of the doubt. We tried it with a PC, with a Mac, without computer by directly plugging the device to the router and plugging it with a provided Ethernet cord, I don’t know what we didn’t try. It …. is ….. still …. NOT WORKING!!!! Now, I am fed up. I spent my money, nerves, energy and very precious time. I have no appetite to deal with this rubbish thing any more. This really is sad. I am very much disappointed by this “majicjack’ thing. It doesn’t work and you don’t get what ever service you might be promised to be furnished with. Cheep!

  3. 2203
    SteveHC says:

    I can’t complain, THAT’S for sure! My old original MJ connected to my laptop, my MJ+ connected to my router, and my two iOS MJ app installations all continue to work EXCELLENTLY for me.

  4. 2204
    Jennifer says:

    I love my MJ+! It was one if the best purchases I’ve ever made! I am not a tech savvy person, but the setup including porting my phone number was very easy. I’ve had no issues in the year that I’ve had my MJ+.

  5. 2205
    LorenzoJ says:

    Almost 2 years with my MJ+. Zero problems setting it up. Excellent voice quality. Call coast to coast regularly with essentially no problems. Has been my only home phone for almost 2 years. For the price per year I never expected or looked for much in the way of customer service and fortunately have never needed it.

  6. 2206
    Anthony says:

    Seems to work great for me, I knew up front that any support was lousy, and fortunately haven’t needed it. I have mine plugged into my 16 port switch in my wiring closet. I considered getting a 2014 model, but heard it wasn’t any better really.

  7. 2207
    shaqeel says:

    I have recently bought mj 2012 and so far no issue it work fine but i heard when renewal time comes near it get problem also if u choose or select 1 year renewal it charge twice or make some problem so was it true if antone share there experince i was really thankful

  8. 2208
    LorenzoJ says:

    I renewed for one year the last time and had no problem such as you mentioned. Would probably be good to wait till really close to the renewal date to process the transaction.

  9. 2209
    mario says:

    I have purchased a 5 years of service and a year later magic jack says my subscription has expired I have tried to get help on line with a 800 number and my call was directed to India the time I spoke with some there I could not make out what he was saying. They also said that my computer was at fault and they did something from their end which destroyed my computer so I had to purchase a new computer, i did not authorize any repairs. I would like to speak to a Canadian representative who speaks English so I can understand. Please have someone contact me at the following number, 306-763-6060 or 306-763-5663
    Thank You
    Mario Benincasa

  10. 2210
    LorenzoJ says:

    @Mario

    This is a forum composed of MJ users and as stated at the top has no connection with the Magic Jack company. On the other hand there are some very good, technically literate people here who might be able to help you out if you give them enough detail to work with. Off hand I can’t think of anything a MJ representative could have done that would have ‘destroyed your computer’. More detail is really needed

  11. 2211
    Jonathan says:

    @Mario,
    Just in case you’re not aware, there are 2 subscriptions with MJ:
    1. MJ device that can be renewed $40/yr or discounted rate of $100 for 5-yr
    2. if you ported your own phone# over to MJ then there’s also a $10/yr renewal, and this must be done annually not extended subscription.
    You can log into your online account then and check status of your account. It should show a renews date for the device and another renews date for the number.

  12. 2212
    aznpride1992 says:

    Just wanted to said about the Magic Jack is a great product because I am a college student and cant afford unimilted calling on a cell phone so this come in handy a lot which every where I go I have free wifi and if I am at the school I used the app to make call on my I pod Touch 4 generation it sound find to me maybe once in a while I have some drop call but it not to bad of a quality and when I drive I used tracfone it a awesome product.

  13. 2213
    john w says:

    MJ is very reliable, but it’s complete lack of built-in features, such as call-block–this available with a 3rd source software for $20, and only works with MJ connected to computer–it’s complete lack of features is ABSURD. The review needs to compare head to head MJ with Nettalk, which does offer the usual features you’d expect with any fone system.

  14. 2214
    LorenzoJ says:

    From what I can see at the top of this section, this is stated as being a personal review of the Magic Jack Plus, and not a comparison of various VOIP systems and as such I can’t fault the lack of a side by side comparison with any other system. It is what it is and quite well detailed in my opinion.

    And within the comments there are certainly many comparisons made with other devices but the primary focus of this forum is help with Magic Jack issues, not other VOIP systems.

  15. 2215
    Jim says:

    I purchased MJ Plus about 3 months ago and kicked Ma Bell to the curb – I splurged and went with the 5 year plan, which is not quite 2 months of service with Bell – I set it up plugged into the wall, ran a modular cord from the MJ to an outlet, and because all my phone lines in the house are common, corded and cordless phones all work fine and all display called ID – my Shaw receiver, which is plugged into a phone jack, will not display caller ID but it does on a regular phone line – I’ve tried the 100k resistor and still nothing – I have talked to COUNTLESS people at MJ, and nobody really seems to know what I’m talking about – all they say is it won’t work, no real explanation – anybody have the same issues or a fix for this, it would be greatly appreciated – cheers – Jim

  16. 2216
    Tanstafl says:

    Jim, I am not familiar with the Shaw Rx (CID works fine on Bell RX). Since you said it worked on a pots line, I assume you turned CID on in the setup. You also mentioned possibly more than one regular phone in the system. As SteveHC has said, “one regular phone is the limit” for MJ. My first suspicion is that while the phones may ring, there is not enough voltage left for the satellite RX. Try disconnecting those regular phones and see what happens. Cheers.

  17. 2217
    Jim says:

    I will try tonight and advise – currently 3 corded phones and 1 cordless base running 4 handsets, call display works on all, but I will try – thanks a bunch

  18. 2218
    Graham Hall says:

    I am presently away from my home base and I am using MJ plus connected to an Infiniti router delivering only 3mbps download and about 286 Kbps upload. The connection is DSL and not cable. Fortunately, I brought both my 2014 MJ plus with me along with my trusty 2011 MJ. The 2014 has either proved to be defective or does not like the setup here since It keeps dropping the connection and I get an error message asking me to check the Internet connection. The 2011 model does not seem to have any issues and runs without any effort. Sometimes the quality is not great which I attribute to the connection here in Mexico. The lights on the 2014 are continuously flashing blue and red. I have not paid any attention to it at home since it has never given me any problems. Does anyone have any issues with their 2014 MJ?

  19. 2219
    Jose R. Mercado CGSSL says:

    The magic jack service has a lot of short comings you may or may not attain a successful connection when connecting to the router. This effort will be on your own effort since the technical services provided are below par. Since having purchased the magic jack system I have to troubleshoot on my own and presently I have been trying to connect to my router in order to not have to use the computer. Many companies in the USA fail to acknowledge that the Voice of the customer could make or break their longevity in business. I certainty for see magic jack engendering this issue as customer’s seems to be of no interest to them just the bottom line.

  20. 2220
    Graham Hall says:

    @SteveHC or Tansafl

    I am still having problems with my 2014 MJ down here in Mexico. Although I have my backup 2011 MJ, I may need to start the process of contacting MJ for a replacement if mine is truly defective. Are either of you aware of issues regarding DSL with this version of MJ? It worked perfectly on my cable connection back in Canada but cannot maintain a connection here. I have read that an update is due for the 2014′and wondered if this may be the problem

  21. 2221
    Sam says:

    You may want to wait until you are in the USA again as M/J has at their disposal a tracking mechanism that knows your computer’s IP address and if you try to change it out of the country….they will not be able to solve the problem. Remember this VIOP and it’s not like a land line….it’s predicated on good access to internet and good computer speed.
    Despite it’s short comings, it is a very valuable communication device!

  22. 2222
    SteveHC says:

    Graham Hall – Two questions:

    1. When you say “2011 magicJack” are you referring to the old, “standard” device that required a computer or do you mean the previous version of the magicJack Plus?

    2. Have you tried using either device down there via connecting to a PC via USB?

  23. 2223
    Graham Hall says:

    @ Steve HC
    My problem is more specifically described in my above post 2218. Both devices are the plus variety connected to a DSL modem. I am unable to connect to a PC since I am travelling with an iPad. I am going to try connecting it again via different Ethernet cord and also maybe use a different electrical outlet. I first have to purchase a longer Ethernet cable, which is annoying since I have tons of those things at home.

  24. 2224
    SteveHC says:

    Graham Hall – Given that your older MJ+ model works ok down there but your newer one does not, I would certainly suspect that the newer one is defective in some way. I would check for issues with its power supply first, then contact MJ about it. Wish I could be of more help, but as my older MJ+ model continues to work fine I have stayed away from the newer one.

  25. 2225
    L Skinner says:

    I used mj for about a year, 3 years ago, then stopped. The quality was bad, but usable most of the time. I bought mj plus in July, ’13. It never worked. After hours and hours of on line chat with tech support and no result, I gave up, returned the device and received a refund. I then re registered my old device. They kept both numbers active, with separate billing dates for yearly service, even though I only have 1 device. When I was automatically billed for the supposedly canceled part of my account I spent half a day with customer chat trying to make them understand their mistake and cancel the non existent service. I finally was assured that my payment would be refunded. It wasn’t, so I just ate the loss and had to change my credit card number to prevent any further automatic payments. I should have at least 6 more months of service on the active device, but it now very rarely works at all. Worst, most ignorant customer service I’ve ever encountered and by far the worst phone service anywhere, except MAYBE tin cans and wires.

  26. 2226
    Graham Hall says:

    This post is directed at anyone using the 2014 Magicjack plus.

    While travelling to Mexico I had an issue with connecting the 2014 plus to a router which I was able to resolve. However, the issue brought to my attention the operating lights to which I had never paid any attention. As you know there are three lights located on the side of the device. One is blue which remains on. The other two are red and green which I understand are supposed to flash in sequence. The red light means that the device is connected to the MJ servers. The green light checks the diagnostics of the unit.

    On mine, the red light flashes as it should but the green light goes out several minutes after it is connected and does not flash. Leaving only the blue steady light and the red flashing one. Whilst the device seems to be functioning, I am just wondering if the absence of the green light is a concern. I was unable to get any sense out of the chat line. Do any other 2014 users have this issue? Or is this the normal operating procedure for this version of MJ. Any help would be appreciated.

  27. 2227
    SteveHC says:

    Graham Hall – I do not have the 2014 MJ+, but given your previous posts regarding your recent difficulties connecting it to a router it might be helpful to many other readers if you were to post on how you resolved the problem.

  28. 2228
    Graham Hall says:

    This is In answer to your question Steve. As you may be aware I purchased one of the first 2014 models when first released in June of last year. The unit performed as the original plus version with the exception of the inability to recognize DTMF tones at my bank. This issue was resolved quickly through the chat line. An update was sent from them to the unit which rectified it. It has performed without a hitch until my recent vacation in Mexico. I was using a seven year old DSL router with only 3mb of download speed and about 100kpbs upload speed. When I connected the unit to this router it kept crashing and I received an error message 3002. Finally I was able to get it to hold the connection for a week without crashing by merely rebooting the modem. I have read negative reviews on Amazon by numerous people complaining of the 3002 error message. Since I never had problems until I used a rather crappy router, I assume that this was the issue. I am now back home and the unit has been running for two days without a hitch. If it stays up for more than a week, then I will know that it is a router issue. I am using a year old Linksys router with 20 Mbps of download and 3 Mbps of upload.

    I am curious about the lights issue so if anyone with a 2014 could let me know about the three lights issue I would be grateful

  29. 2229
    SteveHC says:

    Graham Hall –

    Yeah, while some modem/router model combinations could care less which of the two is booted up first, many do. I use a relatively old Netgear router. When I was using it with an old DOCSIS 2 Motorola cable modem neither ever seemed to care which was booted up first; but since I recently “upgraded” to a new DOCSIS 3 Motorola modem now the router suddenly they seem to care about their boot-up order LOL. Go figure…

    Anyway, I’ve not ever heard of the particular LED issue that you describe. My best guess is that it’s a defect.

    If your MJ+ continues to work properly in spite of it then most likely it’s a defect limited to the LED itself and thus would not otherwise affect the operation of the device.

    You could probably get the company to ship you a replacement device for just the shipping & handling fee, but whether or not it would be worth it to you (especially if they’d require you to send them the defective device first) is of course another matter. If you do decide to ever go that route be SURE to do two things:

    a) Get ALL of their current return/replacement info from them upfront – especially any necessary RMA number or the like – and be sure to ask them to properly record the issue and any necessary relevant info into your account records; this company seems to have no problem with changing their product replacement procedures from one year to the next; and

    b) If they require you to send them the defective device be sure to send it to them with a delivery service tracking number so that should they claim they never received it you can provide evidence that they in fact did receive it.

  30. 2230
    Graham Hall says:

    SteveHC
    Thanks for your advice which I think that I will follow. If the LED issue does not affect the performance of the device, then it is not worth pursuing a replacement for all the reasons that you have outlined. My old MJ plus had to be replaced after the first year of use. At that time they simply sent me a new one which took about six weeks to get here. I then registered it as a replacement and the old one became a paper weight. Thanks for your help.

  31. 2231
    Richard Temecula says:

    We currently have Verizon Fios (fiber optic Internet and unlimited phone service. I was required to purchase Verizon’s Actiontec MI 424WR router/modem for my 5/15mb Internet service to provide Internet service to two desktop computers as well as wireless service to 3 laptop computers, two desktop printers and three tablets. After our two year commitment ended with Verizon’s Fios bundled Internet and phone service, they immediately began jacking up the price of their service eventually pricing them selves out of our financial comfort zone ($101.99) per month for 5/15mb Internet and unlimited phone service. Our quick fix plan is to dump Verizon and switch to Time Warner Cable’s 5/20mb Internet service and forgo their land line service all together. I’ve been told by many Internet savvy technicians that my current Verizon modem router will work just fine on TWC’s Internet system. My wife and I are considering purchasing the new Magic Jack Plus as a replacement for Verizon’s over priced phone service. According to Magic Jack, we’ll be able to keep our old Verizon phone number, which makes notifying everyone of the change in our email address a real PITA! We had purchased an older MJ to take on a road trip in the summer of 2010, using it to avoid motel phone service charges as we scheduled our motel stops along our 12 day route up thru Central CA and Oregon We still have some concerns using the MJ to dial 911 in the event of a fire, burglary or medical emergency. Also how many phones (cordless or otherwise) can be connected to Magic Jack, not to mention the caller ID system. We both are medically retired, living on a limited fixed income, hence the plan to reduce our cost of needed services in our home. We would appreciate any thoughts, ideas or recommendations regarding our plans to switch Internet service and using MJ as our permanent land based phone service.

  32. 2232
    Elise Singman says:

    I have used MJ+ since June and used TimeWarner without a problem. I did live in Los Angeles and did have a 911 problem. The porting charge is $20 or $30. I recently moved from Los Angeles and just unplugged MJ+ and reinstalled it without a problem.

  33. 2233
    Ray Odom says:

    I am considering a MagicJack + and remember some sound advice being posted by Steve regarding new installations. Wondering how to find that specific info.

    I currently have Cox Cable telephone service and the cancelled Windstream Landline has been disconnected. This leads me to assume the service I now have is VOIP. But don’t know.

    I want to eventually port over my current number, but want to be sure of good service first, otherwise return the phone to Walmart within 30 days for appropriate refunds.

    I have a Uniden 6.0 dect system with 2 phones and an 1 older Radio Shack 2.4 GHZ . The Uniden Base and the Radio Shack are connected through the house to the modem from Cox.

    Any good instructions for me to follow will be appreciated.

  34. 2234
    Graham Hall says:

    @SteveHC
    Steve, this may sound like a dumb question. I just noticed that I have a power bar with two USB charging outlets. Can I plug the MJ directly into one of these outlets bypassing and eliminating the need of the USB adaptor? It seems as though the Adaptor may have some kind of electrical current controls and I don’t want to risk frying the magicjack by going directly into the power bar. Thanks for your help.
    Graham

  35. 2235
    SteveHC says:

    Graham Hall – It depends:

    1. Take a look at the power output numbers on your MJ+’s a.c. adapter – any alternate source’s output numbers should be as close as possible (meaning VERY similar if not identical). If those output numbers for the USB charging ports on the power bar are NOWHERE to be seen or found, I advise that you don’t use it.

    2. I *always* STRONGLY recommend that MJ+’s be connected to power sources that are surge, spike and voltage protected. If the power bar has none if that built in and you’re plugging the bar directly into “regular” household outlet(s), your MJ+ may very well not live to a ripe old age – especially yours, which as I recall is already showing signs of circuit board component and/or soldering connections failures (which are very often due to having been subjected to unstable current).

    I cannot possibly over-estimate or over-stress the advisability of always powering the MJ+ from a decent uninterruptible power supply that offers spike, surge and at least some degree of voltage regulation. One unprotected surge or extreme voltage drop can easily be all it takes to “fry” a MJ+.

  36. 2236
    Graham Hall says:

    Thanks Steve. The power bar is definitely surge protected. The reading on the power bar states a maximum of 5 volts. I have decided to keep the MJ connected with the USB adaptor, which is from an iPhone. Your observation regarding the recent issue with LED lights is interesting. I have to confess that I have had the unit plugged directly into the power supply until now. This could well be the issue Thanks for your help

  37. 2237
    Earle Goodwin says:

    Well, I have had the Magic Jack for several years running it trough my computer. Don’t know about others, but I am experiencing a terrible hum and noise to the point that I cannot speak on the phone. If I put my hand on the little unit, the buzz/hum goes away eventually…Completely puzzled and disgusted.
    There are time when the line is perfectly clear but it’s few and far between the initial loud buzz.
    Help…anyone having the same problems??

    I have a Mac OX10

  38. 2238
    William says:

    How does att respond if I install magic jack plus and transfer my number to the magic jack?
    Would they shut down the line?

  39. 2239
    Bernie says:

    I’ve had MJ for 7 years and MJ+ for 5 and the only time it ever fails is when my internet service is down (rarely) great product for the price

  40. 2240
    Tanstafl says:

    According to CNN,
    http://www.cnn.com/2014/04/08/tech/web/heartbleed-openssl/index.html?hpt=hp_t2

    There is a “Heartbleed” security flaw in open SSL. Most sites using https for supposedly secure transactions have been compromised for two years. These sites must first apply a patch and then you should change your password. Rather than bombard MJ support with the same question; would anyone hearing that MJ as fixed their end, please post it here so we can all change passwords. Thanks.

  41. 2241
    mt says:

    I let my regular MJ expire a while back. the # I had is easy to remember and apparently still available. It “has not yet been assigned to a customer”. so now that I have upgraded to the MJ Plus, i wonder what I should do to get the old # back onto the new service I’m about to start? i haven’t opened the MJ+ box yet. any tips?
    Thx, MT

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