Judie’s Gear Diary – 2004-04-19

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I doubt if any of you that have been following my CLIÉ TH55 saga will be
surprised when I say that I don't think that particular review will be

As things stand right now, I have a refurbished unit that Sony sent to
replace a two week old TH55, after they had kept mine for a month. I feel
like I am getting the short end of the stick in this transaction so I am not
going to open the refurb's sealed box, and I am in the process of trying to just
get my money back. Since the digitizer on my original TH55 started messing up
well within the 30 days allowed for a refund, I could have and now know that I
should have, just sent it in for a refund. Instead, I used Sony's
customer service and was without my PDA for an unacceptable amount of time, then
was given a used unit as a replacement. Whether you agree with me or not, I have
a huge problem accepting a refurbished unit in trade for an item for
which I paid full retail during a period when I could have received my full
purchase price back had I just returned the PDA. If Sony had offered a refund of
some sort, which I think would be appropriate in this situation, then I might
have been more open to the idea of accepting the refurb. As it stands now, I am
awaiting yet another customer service call to tell me if I will be
allowed to get my money back, since Sony was basically holding my TH55 hostage
during the time in which I should have returned it. Blah! :0P
Thank goodness for my Zodiac2!!

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