Chrome Citadel Rainy Weekend Laptop Pack

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chrome citadelPlanning a weekend getaway with your laptop to a rainy destination?  Chrome‘s got your back with their new Citadel pack.   Made from weatherproof 1000 denier nylon exterior and waterproof 1800 denier military grade truck tarpaulin liner with high frequency welded seams, the Citadel fits up to a 17″ MacBook Pro inside its roomy, full-access, zip-open innards.  Ergo shoulder straps, EVA-molded back panel and lots of organization features and attachment points round out the design.  Available in classic Chrome black on black.  $190.  Also check out its smaller siblings the Soyuz overnighter ($160) and Krakow day pack ($130).  Each guaranteed for life.

4 thoughts on “Chrome Citadel Rainy Weekend Laptop Pack”

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  2. I wish my experience would have been as great as these other reviewers. The poor quality stitching in the handle came undone after 2 weeks of light use, there was only 10-15 lbs in there, but unfortunately for me part of that weight was a 5-day old laptop. The fall broke my laptop (the “padded” compartment is not padded on the bottom). I have been dealing with Chrome “customer service” for about a month now to return the product, unfortunately we didn’t buy off of amazon. At first we were told we would be refunded, then told no- that they would only repair the backpack, they’re not even doing that. No one returns calls (even when they promise to) and they had us fill out a claim twice, after “losing” the first one, and after filling out the second one there has still been no response. I have worked in customer service for 15 years and never been treated this way, nor treated any of my customers this way- it’s absolutely disgusting. As for brand-recognition, Chrome used to be made in the US, this bag is made in China- so poorer quality and even worse customer service. Of course even a repair is unacceptable at this point, I want my money back so I can buy something that is actually worth $200 and is made by a trustworthy company.

  3. Unfortunately I cannot edit my previous review, so here is an updated one:
    I had a fairly serious problem with the product that had originally caused me to rate the product with 1 star. However the company responded with much more gusto than I expected after a bit of prodding. I am changing my review to 5 stars based on their response.

    1. KB, thanks for coming back here to give us this feedback. It is always good to hear when a company supports its products like that. Those are the companies that I tend to recommend to people.

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