Verizon’s Wireless Home Phone Connect Review

For those long-time readers, you might remember my rant/question about Comcast charging too much for their multimedia services (i.e., HDTV, phone, and internet) last year. Well, I am finally getting around to cutting the cord. We will be keeping Comcast high speed internet but our household is giving up cable TV and switching home phone service from Comcast to Verizon’s wireless Home Phone Connect service. So, I thought I would share the process and review the service along the way.

Adding the service to our existing wireless account was quick and easy. I was running behind and in a hurry….the process took less than 5 minutes. I had them port our number from Comcast. The Verizon sales rep informed me that the port could take up to 10 working days to complete the process. It is longer than porting a number from one cellular provider to another because you are going from a land-line to a wireless. While we could call out on the service immediately, it actually took about 5 days to become fully operational and could receive calls.


Once I got the Home Phone Connect unpackaged, setting it up and getting it operational was quick and easy. Install the battery, screw on the antenna, plug in the power cord and the device is ready to activate. Finally, plug in your regular home phone and dial *228 (just like your typical cellphone) and you are good to go.


  • Call Waiting
  • Call Forwarding
  • Caller ID**
  • 3-Way Calling
  • International Dialing***
  • Voice Mail (*86)
  • Account Balance (#BAL)
  • 411, 611 & 911

Technical Specifications:

  • Manufacturer: Huawei 
  • Model: Verizon Wireless Home Phone Connect 
  • Frequency: 1.9 GHz and 800 MHz 
  • Connectors Two RJ–11 interface jacks for telephone 
  • GPS Integrated GPS for 911 support
  • Dimensions: (H) 1.5″ x (W) 7.0″ x (D) 5.0″ 
  • Weight: 12 oz. 
  • Battery Backup – 1500 NiMH
  • Provides up to 3.5 hours talk time and up to 36 hours standby time 
  • Input: Standard 110V

The Home Phone Connect device is simple to use. It is either on or off. A blue LCD indicator lights let you know if it is on/off, signal strength, battery charge, and whether it is in use.

The device is nice enough looking; clean and simple lines. It’s small footprint does not take up much room where ever you choose to place it.

The backside of the device allows for up to two phones to be connected. I connected our home phone base station to the device and we had connectivity throughout the house; the same as any other home phone service.

I assume the usb port is for Verizon to program and update the device.


(Scary as this picture looks…this is not a fire hazard). We have good Verizon coverage/signal strength at our house; ranging from 5 bars outside, 4 bars on the upper floor, and 3-4 in our basement. I placed our Home Phone Connect device in our upstairs office where the indicator light(s) tell me the signal is good but not great (100%). That said, the call quality we have experienced has been excellent. It is comparable to the quality of service we received from Comcast voice.

An additional operational perk, is that the unit’s battery and cellular connection can be used for (3) hours (and up to 36 hours standby time) while power and other phone/cable lines are down. A definite plus living in a highly treed area where lines are down regularly.

Bang for the Buck:

Verizon’s Home Phone Connect is available with two pricing options:

  • $19.99 gives you unlimited In-Home Calling to any number on any network in the U.S.
  • If you have a Verizon Family Plan, $9.99 gives you Unlimited Mobile to Mobile Calling with other Verizon Wireless customers and Unlimited Nights & Weekend Anytime Minutes when you add a line to your existing Family SharePlan for  monthly access. This means that during the day, if you make a call outside of Verizon’s network that time will be deducted from your monthly limit.

The move from Comcast to Verizon service reduces my basic phone bill from approx. $35 to $20. A pretty good monthly cost savings and enables me to further disassociate our household from Comcast. An additional plus is the fact that since its on the Verizon Wireless network, calling my home phone number no longer counts against my minutes.

Bottom line:

Based on the first two weeks of use, I have zero regret moving from Comcast digital voice to Verizon’s Home Phone Connect. From the setup to the service, Verizon has a solid product for a good price that thus far has worked well.

137 thoughts on “Verizon’s Wireless Home Phone Connect Review”

  1. Sheila, my mother didn’t want the voicemail service either, so I called Verizon Wireless customer service on 800-922-0204 or *611 from the home phone connect line and asked them to remove that feature from her line. She also had an answering machine built into her cordless phone and found it much easier to just press a button on the machine to listen to her messages. However, because the line has a call waiting feature (which she hated too) this then meant that if a call came in while she was on the phone and she didn’t answer the incoming call, the caller was not able to leave a message (because the voice mail feature was disabled). She eventually had me remove the call waiting feature too because she couldn’t stand the beeping it caused while she was on a call and she never answered the incoming call anyway. Now when someone tries to call her while she is on the phone they get an old-fashioned busy signal, which is perfectly okay with her.

  2. Iamthatiam, don’t you have 15 days to return the device if you aren’t satisfied? There may be some kind of restocking fee or whatever, but you should be able to get out of the contract if you aren’t satisfied. I have to say that for me call blocking is definitely NOT the most important function, but if it is for you and they don’t have it, a work around is that some cordless phones have that feature built in. Our panasonic cordless phone does (under the “initial settings” menu function) so this is something that you could check out.

  3. Bob, you have to have the main unit of your cordless phone system plugged into the home phone connect device to ring all the hand sets on your cordless phone system. Is that what you have done? If you want your corded phones to work off the system, you also have to plug the home phone connect device into one of your wall jacks (there should be at least two ports on the back of your home phone connect device, one for the cordless phone system and one that you can use to connect the home phone connect device to a wall jack).

  4. shawn Hostetter

    These in home connects are about as much as a joke as verizons customer service. The phone echoed and I had to switch back over. Lost phone service for my business for 2 days trying to switch my # back. Then I was charged $170 for an early termination fee. Months and many hours on the phone later I was told by manager Randy that he called his tech supports and they said the towers are fine in my area. Interesting that when I asked for Randy’s last name he couldn’t give it to for security reasons. Or maybe that was so he could hang up on me

  5. I talked to a guy about the home phone connect and was sent the phone. I’m not home at present and just got s bill for $67.85 for the land line phone. I was quoted $20 for that phone. I can’t afford it and want to cancel. I have not activated the account, so I’m using my cancellation for the service. Send me info on how to send it back. I’m still out of town on a family emergency. The phone # they gave when i talked I’d 9894393964. I can’t find any way to get a person to talk to on this, but I’m needing the info to send it back when I get home. The price isn’t what I was quoted. Linda Hansen

  6. I cannot express how much I dislike the home phone. It sounds garbled. There is not date and time stamp on the answering service. Calls do not go through many times.

  7. there is a $20 line fee and you now have to paid a data fee of a least $20 for a total of $40 + tax. ends up same as my cox phone.

  8. Manfred Honeck

    Watch out if you want to return it even if it does not work acceptable as in my case. A un-mentioned $ 150 Early termination charge appeared on my bill as I allegedly was in a 3 Year contract… never heard of it? I am in a fringe area w/Bad and spotty reception many dropped calls unacceptable sound… even with the Wireless extender I use for my iPhone.
    Verizon could not fix the original porting over for several days as a conflict with the Verizon Wireless Cellphone extender existed… I finally figured it out myself.
    Sorry I was talked into getting that Wireless Home Phone >Beware

  9. Something seems very strange about what they told you. I think some sales person put you into a weird contract. I know I got my first HPC for free and it may have had a two year contract. I can’t remember. It enabled me to get rid of an $80 a month land line cost. Then FIOS came through so I no longer needed it, but I moved it to my mom’s house because she had a tendency to not hang her phone up properly (in her 90s) and it made it easier than running half an hour to find out if she had a problem or just a phone problem.

    Sometime during that period they gave me an upgrade to the newer version of HPC. I don’t think I even signed anything. When she finally fell and broke her hip and ended up in assisted living, I moved it to where she was until she no longer used it. I called and cancelled and had no problems.

    She passed away last June and now her 93 year old brother is in assisted living. Rather than setting up a land line, I called Verizon and had them activate it at his place. I also verified that there would be no cancellation charges in the event that he’d no longer need it.

  10. I recently purchased this device and all went well in setting it up. I do however have a problem with calls cutting in and out. I have a big problem trying to hear a conversation because I’m only catching part of it. My device shows 2 lights for signal strength. I also have a Verizon cell phone which works pretty well in the same location as the Wireless Home Phone device.
    Any suggestions?

  11. Eric Hamilton

    I have the home phone box that you are talking about and I feel I need a new battery. I need some help. Thanks, Eric ( 71 year old VET and I have a time with computers) Can you Help?

    1. Eric, this web page is public and I don’t think it is a good idea to put your phone number in your comment. Just a thought. If you are having problems with the battery on your device (is it Verizon’s?), you can probably contact them directly to ask for help.

  12. I have this device and live in two places where I carry it back and forth thus keeping a single “home phone” no matter where I’m living at the moment. Even places with no Internet connections. My only concern is I don’t know how to block certain incoming numers, like I can on my cell phone. Any ideas?

    1. I run mine into my cordless system. The cordless phone system I have allows me to block numbers just like my cell. I haven’t hit a limit yet.

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