As a systems engineer, I know that I.T. and remote control software go hand in hand. I appreciate good support tools, so I had to grab the chance to review the premium version of TeamViewer, since I’m a fan of using the free version at home with friends and family.
Note: Images can be clicked on to view a larger size.
What can you use TeamViewer for?
- Provide remote support at anytime for customers
- Set up permanent access and remotely control, monitor and maintain devices
- Work from home while accessing your PC at the office, without the need for a VPN
- Use a mobile device to provide support or connect to a PC from anywhere (with internet connection)
- Set up meetings to collaborate for presentations or training seminars
- Remotely support mobile devices
- Utilizes RSA 2048 public/private key exchange, AES (256 bit) session encryption end to end, random passwords for one-time access, optional two-factor authentication, and access controls via black- and whitelists
- Wake-ono-LAN, restart, remote updates, printing, and more
- Runs on Windows, Mac OS, Linux, Chrome OS, iOS, Android, and BlackBerry
Here is the basic window you will see when installing TeamViewer (free and premium versions). On the left, you have options for remote control, with an ID and password to give to another person or use it on your own machine later.
On the top you also have an option to host and/or schedule a meeting. You can present your desktop, and use video and audio all together, for convenience. On the right side there is a separate Computers and contacts windows, which will list any computers or contacts saved in your TeamViewer account. You can then double click on the computer and it will open the remote window.
Here’s a shot of my Mac Mini being remotely controlled from my Macbook Pro. I’ve installed TeamViewer on both machines with unattended access since I’m the only person using these computers. It’s super quick and easy to control the other machine, which is helpful when trying to help a friend or family member, instead of explaining over the phone where to point and click on the screen. I deal with customers every day, and support tools like this are vital to any business!
I love that you can send/receive files to and from the computer you are controlling as shown above.
The remotely controlled machine gets a notification that a file transfer has started. There is also a small file box in the corner notification window where it lets you easily share files with a drag and drop interface.
There are extra features in here as well, such as recording your session, remotely update TeamViewer and sharing audio and video (with a webcam or external mic).
There are nice extras such as force quitting an app (if needed), locking the session, and blacking out the remote user’s screen so that you don’t bother the user or want privacy when working on sensitive information.
You can select options for comfortable browsing such as resolution scaling, quality, selecting the active monitor if the remote user has more than one, and removing the remote computer’s wallpaper for quicker movement inside the remote window.
Since I have an iPhone 6 Plus, I also downloaded the TeamViewer iOS app on my phone and iPad Mini. I logged in and have most of the features available to control my remote computers. browsing is a little difficult since it’s such a small screen compared to a computer, but it’s great if you’re in a pinch. You can literally get access to you PC from anywhere. In the new version of TeamViewer 11, they have added unattended access for Android devices, but only part of the TeamViewer Corporate license. There is also ITBrain, which is a platform that looks great for a system administrator to manage devices hardware status, disk space, cpu, memory, and anti-malware.
What else can I say – TeamViewer is the best remote control tool for on the free or any premium tier. I use it almost every day for my job, as well as personal life as the go-to I.T. person. If you need flexibility with controlling your machines, or if you are part of a business, definitely look into using TeamViewer. The business, premium, and corporate licenses are expensive but worth every penny with the feature set included. You can read about it all on their site.
Source: The license for this review was provided by TeamViewer. Please visit their site for more info.