magicJack PLUS Review

I’ve long been a proponent of Voice over IP (VoIP), having dumped the phone company over 7 years ago.  During this period I’ve used 2 major vendors and only  switched to the latest one because my former VOIP supplier was getting greedy.  The price performance has been outstanding and the quality has been more than acceptable.  I’ve never stood still and have continuously compared other VoIP providers offers, but I have not considered magicJack a serious player.  This is because the magicJack required your computer to be running for it to work.. That’s until now!   The new magicJack PLUS can be plugged into a router or broadband modem, just like the big boys.  Also, I got turned off by the extremely annoying video on their home page.

Before I get into the details, perhaps a little refresher is in order. To use the magic Jack, or any VoIP device for that matter, you’ll need a broadband Internet connection. For magicJack a minimum bandwidth UPLOAD speed of 128 kb/s is required.  This would probably be cable or DSL, but not satellite.  It doesn’t make sense for someone to subscribe to broadband just for the telephone capability, so Grandma and Grandpa may want to stay with Ma Bell.  You should also have a minimum understanding of your home network, because there will be times that you’ll have to reboot your modem and router to clear up problems.  You should also be aware that if you lose power or Internet connection, you’ll also lose your phone capability.  I’ve addressed the power issue at my house by plugging my cable modem and router into a UPS.  This gives me an hour before I lose telephone service and covers most short power interruptions.

Features provided by magicJack:

  • Voicemail
  • Caller ID
  • Call waiting
  • Call forwarding
  • Your own phone number
  • Unlimited free calling within the US and Canada

There’s really not much to the device.   You may not even need the smaller of the two cables.  It’s a USB extension cable and you may be able plug the magicJack into your computer without it.

I decided to see how idiot proof the installation was, so I plugged the device into my LAN, via a powerline Ethernet adapter, hooked up the phone and within 30 seconds had a dial-tone.  There’s no computer involved in the configuration, but to keep the device active, you’ll have to register the magicJack online within 48 hours of installing it.  To minimize the number of variables when testing this thing, I used a corded phone, so the sound quality wouldn’t be affected by cordless phone issues.

Here’s a closer look at the setup.  The magicJack plugs into the AC adapter, which plugs into the AC outlet.  On the left of the unit you have a socket for the phone cable and one for the LAN cable.  You could of course run the LAN cable from your router or switch.  I like using powerline Ethernet because I can locate the phone anywhere there’s an AC outlet.

Here’s the setup when using the magicJack with a computer.  Because of the clearance to my USB ports, I needed the extension cable.  If using a laptop, this probably wouldn’t be necessary.  This setup is simpler, in that all you have to do is plug a phone into the phone port.  Power is supplied by the USB port.  However, to run in this configuration, the computer must be on and the softphone magicJack application has to be running.

The first time you plug the magicJack into a computer, it loads the softphone application and has to be registered.  This process takes about 14 screens of selections.  Here you will get an online account and select a phone number.  Unfortunately there wasn’t a number available in my home state of New Hampshire, so I elected to get a California based number.  There is the option later of changing the phone number, for a fee, if one you want becomes available.

Be very careful when navigating the registration screens.  Most of them have an up-sell button and of course, it is the biggest.  If you don’t pay attention you could be signing up for more than you expected.  The above screen shot is one of the less egregious examples.  At the end of the process you should have a phone number and online account.  Also, be sure to use the address where you expect to use the magicJack, when you sign up.  This address will be used for the E911 service.

Now that we’re all registered, we can either leave the device plugged into the computer or plug it directly into a LAN port.  I’ve opted to use the LAN port option because it doesn’t require the magicJack application to be running.  However, when traveling I can take the device with me and use it with my laptop and when configured this way, I can either use a telephone plugged into the device or I can select to use the laptop speakers and microphone to make calls.  This is changed in the softphone application.

When plugged into the computer, the above screen will pop up for an incoming call.  At this point if you are using a telephone you pick it up and answer as normal.  If using the computers audio, you would click on accept and begin speaking.  You can also use the pop up window to place calls and listen to voicemail.

click image to enlarge

Regardless of whether you connect via the LAN or PC, you can access your magicJack account via a web browser.  Here you have some options that can be changed and you can access your call logs.  You may notice the switch for stutter tone at the bottom.  At first this didn’t work, but now it does and it triggers the voicemail indicator on my phone.

Now the question is “how’s the voice quality?”  I must admit I am pleasantly surprised at the quality of the conversations I’ve had.  With all the VoIP devices I’ve owned or reviewed, I’m used to echos and delays, but I’ve experienced none of that with the magicJack.  This runs counter to what I’ve read about the device in online forums.

In short, this latest version of the magicJack could make them a serious player in the VoIP space.  I now am considering dumping my current provider.  If you’re thinking about jettisoning your POTS phone, the magicJack Plus may be the way to go.  They do give you 30 days to try it out, so you don’t have much to lose.  Now if they’d only do something about their annoying home page and stop the bush league up-selling on all their screens.

Note:  The Gadgeteer is not affiliated with the Magic Jack company in any way.  We don’t provide customer support for them.  However, many of our readers seem to have chosen the comments section for this review as an informal peer support forum.  There are hundreds of comments with this review, and it’s likely that your question has already been asked and answered.  If not, and if none of the other readers can help you, you’ll need to contact Magic Jack directly.

 

Product Information

Price:$50 for the device and first year service; $19.95 per year thereafter
Manufacturer:MagicJack
Requirements:
  • Broadband Internet
Pros:
  • Inexpensive, easy to install, many included features, very good voice quality
Cons:
  • Account web portal needs some work. Not intuitive.
Posted in: Home, Kitchen, Reviews

{ 2320 comments… add one }

  • LorenzoJ February 25, 2014, 9:29 am

    What part of Voice Over Internet Provider would lead someone to believe that the device would work without internet service…. ?

    Even the most cursory reading of the information on the MJ or other VOIP providers sites at least informs you that you need a computer to do the initial setup and then can move the device off the physical computer.

    I have a hard time finding fault with the service provider in this instance

    2201
  • Solomon February 26, 2014, 5:02 pm

    This is one of the dirtiest products and services I ever saw. I first purchased majicjack a couple of years ago. Simply I believed them and took for real whatever they lied on the media. Majicjack is not working for me. It didn’t work at all. Since I first got the ‘majicJack’, I said, ok, let me try the ‘plus’ and purchased it again and I agreed to ‘transfer’ what ever balance I had on the old device. The ‘plus’ thing is not working again. Then hoping that I’d get some help from the technicians, I started seeking online help and chatted for two continuous days with about eight different agents. Everyone comes asks questions, instructs do same elementary procedures and transfers to ‘a higher professional’ when they see that what ever they said didn’t work. At one point, one of them suggested my phone apparatus might have some kind of problem. Even though I knew it had no issue at all, I went ahead and bought a new phone just to give them the benefit of the doubt. We tried it with a PC, with a Mac, without computer by directly plugging the device to the router and plugging it with a provided Ethernet cord, I don’t know what we didn’t try. It …. is ….. still …. NOT WORKING!!!! Now, I am fed up. I spent my money, nerves, energy and very precious time. I have no appetite to deal with this rubbish thing any more. This really is sad. I am very much disappointed by this “majicjack’ thing. It doesn’t work and you don’t get what ever service you might be promised to be furnished with. Cheep!

    2202
  • SteveHC February 26, 2014, 9:28 pm

    I can’t complain, THAT’S for sure! My old original MJ connected to my laptop, my MJ+ connected to my router, and my two iOS MJ app installations all continue to work EXCELLENTLY for me.

    2203
  • Jennifer February 26, 2014, 9:41 pm

    I love my MJ+! It was one if the best purchases I’ve ever made! I am not a tech savvy person, but the setup including porting my phone number was very easy. I’ve had no issues in the year that I’ve had my MJ+.

    2204
  • LorenzoJ February 26, 2014, 10:05 pm

    Almost 2 years with my MJ+. Zero problems setting it up. Excellent voice quality. Call coast to coast regularly with essentially no problems. Has been my only home phone for almost 2 years. For the price per year I never expected or looked for much in the way of customer service and fortunately have never needed it.

    2205
  • Anthony February 26, 2014, 10:13 pm

    Seems to work great for me, I knew up front that any support was lousy, and fortunately haven’t needed it. I have mine plugged into my 16 port switch in my wiring closet. I considered getting a 2014 model, but heard it wasn’t any better really.

    2206
  • shaqeel February 27, 2014, 1:22 pm

    I have recently bought mj 2012 and so far no issue it work fine but i heard when renewal time comes near it get problem also if u choose or select 1 year renewal it charge twice or make some problem so was it true if antone share there experince i was really thankful

    2207
  • LorenzoJ February 27, 2014, 9:26 pm

    I renewed for one year the last time and had no problem such as you mentioned. Would probably be good to wait till really close to the renewal date to process the transaction.

    2208
  • mario February 28, 2014, 12:46 pm

    I have purchased a 5 years of service and a year later magic jack says my subscription has expired I have tried to get help on line with a 800 number and my call was directed to India the time I spoke with some there I could not make out what he was saying. They also said that my computer was at fault and they did something from their end which destroyed my computer so I had to purchase a new computer, i did not authorize any repairs. I would like to speak to a Canadian representative who speaks English so I can understand. Please have someone contact me at the following number, 306-763-6060 or 306-763-5663
    Thank You
    Mario Benincasa

    2209
  • LorenzoJ February 28, 2014, 2:40 pm

    @Mario

    This is a forum composed of MJ users and as stated at the top has no connection with the Magic Jack company. On the other hand there are some very good, technically literate people here who might be able to help you out if you give them enough detail to work with. Off hand I can’t think of anything a MJ representative could have done that would have ‘destroyed your computer’. More detail is really needed

    2210
  • Jonathan February 28, 2014, 4:26 pm

    @Mario,
    Just in case you’re not aware, there are 2 subscriptions with MJ:
    1. MJ device that can be renewed $40/yr or discounted rate of $100 for 5-yr
    2. if you ported your own phone# over to MJ then there’s also a $10/yr renewal, and this must be done annually not extended subscription.
    You can log into your online account then and check status of your account. It should show a renews date for the device and another renews date for the number.

    2211
  • aznpride1992 February 28, 2014, 10:39 pm

    Just wanted to said about the Magic Jack is a great product because I am a college student and cant afford unimilted calling on a cell phone so this come in handy a lot which every where I go I have free wifi and if I am at the school I used the app to make call on my I pod Touch 4 generation it sound find to me maybe once in a while I have some drop call but it not to bad of a quality and when I drive I used tracfone it a awesome product.

    2212
  • john w March 4, 2014, 4:43 pm

    MJ is very reliable, but it’s complete lack of built-in features, such as call-block–this available with a 3rd source software for $20, and only works with MJ connected to computer–it’s complete lack of features is ABSURD. The review needs to compare head to head MJ with Nettalk, which does offer the usual features you’d expect with any fone system.

    2213
  • LorenzoJ March 4, 2014, 9:09 pm

    From what I can see at the top of this section, this is stated as being a personal review of the Magic Jack Plus, and not a comparison of various VOIP systems and as such I can’t fault the lack of a side by side comparison with any other system. It is what it is and quite well detailed in my opinion.

    And within the comments there are certainly many comparisons made with other devices but the primary focus of this forum is help with Magic Jack issues, not other VOIP systems.

    2214
  • Jim March 6, 2014, 8:33 am

    I purchased MJ Plus about 3 months ago and kicked Ma Bell to the curb – I splurged and went with the 5 year plan, which is not quite 2 months of service with Bell – I set it up plugged into the wall, ran a modular cord from the MJ to an outlet, and because all my phone lines in the house are common, corded and cordless phones all work fine and all display called ID – my Shaw receiver, which is plugged into a phone jack, will not display caller ID but it does on a regular phone line – I’ve tried the 100k resistor and still nothing – I have talked to COUNTLESS people at MJ, and nobody really seems to know what I’m talking about – all they say is it won’t work, no real explanation – anybody have the same issues or a fix for this, it would be greatly appreciated – cheers – Jim

    2215
  • Tanstafl March 6, 2014, 11:23 am

    Jim, I am not familiar with the Shaw Rx (CID works fine on Bell RX). Since you said it worked on a pots line, I assume you turned CID on in the setup. You also mentioned possibly more than one regular phone in the system. As SteveHC has said, “one regular phone is the limit” for MJ. My first suspicion is that while the phones may ring, there is not enough voltage left for the satellite RX. Try disconnecting those regular phones and see what happens. Cheers.

    2216
  • Jim March 6, 2014, 11:43 am

    I will try tonight and advise – currently 3 corded phones and 1 cordless base running 4 handsets, call display works on all, but I will try – thanks a bunch

    2217
  • Graham Hall March 8, 2014, 8:26 am

    I am presently away from my home base and I am using MJ plus connected to an Infiniti router delivering only 3mbps download and about 286 Kbps upload. The connection is DSL and not cable. Fortunately, I brought both my 2014 MJ plus with me along with my trusty 2011 MJ. The 2014 has either proved to be defective or does not like the setup here since It keeps dropping the connection and I get an error message asking me to check the Internet connection. The 2011 model does not seem to have any issues and runs without any effort. Sometimes the quality is not great which I attribute to the connection here in Mexico. The lights on the 2014 are continuously flashing blue and red. I have not paid any attention to it at home since it has never given me any problems. Does anyone have any issues with their 2014 MJ?

    2218
  • Jose R. Mercado CGSSL March 8, 2014, 4:35 pm

    The magic jack service has a lot of short comings you may or may not attain a successful connection when connecting to the router. This effort will be on your own effort since the technical services provided are below par. Since having purchased the magic jack system I have to troubleshoot on my own and presently I have been trying to connect to my router in order to not have to use the computer. Many companies in the USA fail to acknowledge that the Voice of the customer could make or break their longevity in business. I certainty for see magic jack engendering this issue as customer’s seems to be of no interest to them just the bottom line.

    2219
  • Graham Hall March 9, 2014, 5:02 pm

    @SteveHC or Tansafl

    I am still having problems with my 2014 MJ down here in Mexico. Although I have my backup 2011 MJ, I may need to start the process of contacting MJ for a replacement if mine is truly defective. Are either of you aware of issues regarding DSL with this version of MJ? It worked perfectly on my cable connection back in Canada but cannot maintain a connection here. I have read that an update is due for the 2014’and wondered if this may be the problem

    2220
  • Sam March 9, 2014, 5:42 pm

    You may want to wait until you are in the USA again as M/J has at their disposal a tracking mechanism that knows your computer’s IP address and if you try to change it out of the country….they will not be able to solve the problem. Remember this VIOP and it’s not like a land line….it’s predicated on good access to internet and good computer speed.
    Despite it’s short comings, it is a very valuable communication device!

    2221
  • SteveHC March 9, 2014, 8:03 pm

    Graham Hall – Two questions:

    1. When you say “2011 magicJack” are you referring to the old, “standard” device that required a computer or do you mean the previous version of the magicJack Plus?

    2. Have you tried using either device down there via connecting to a PC via USB?

    2222
  • Graham Hall March 10, 2014, 8:26 am

    @ Steve HC
    My problem is more specifically described in my above post 2218. Both devices are the plus variety connected to a DSL modem. I am unable to connect to a PC since I am travelling with an iPad. I am going to try connecting it again via different Ethernet cord and also maybe use a different electrical outlet. I first have to purchase a longer Ethernet cable, which is annoying since I have tons of those things at home.

    2223
  • SteveHC March 10, 2014, 10:45 am

    Graham Hall – Given that your older MJ+ model works ok down there but your newer one does not, I would certainly suspect that the newer one is defective in some way. I would check for issues with its power supply first, then contact MJ about it. Wish I could be of more help, but as my older MJ+ model continues to work fine I have stayed away from the newer one.

    2224
  • L Skinner March 20, 2014, 11:46 am

    I used mj for about a year, 3 years ago, then stopped. The quality was bad, but usable most of the time. I bought mj plus in July, ’13. It never worked. After hours and hours of on line chat with tech support and no result, I gave up, returned the device and received a refund. I then re registered my old device. They kept both numbers active, with separate billing dates for yearly service, even though I only have 1 device. When I was automatically billed for the supposedly canceled part of my account I spent half a day with customer chat trying to make them understand their mistake and cancel the non existent service. I finally was assured that my payment would be refunded. It wasn’t, so I just ate the loss and had to change my credit card number to prevent any further automatic payments. I should have at least 6 more months of service on the active device, but it now very rarely works at all. Worst, most ignorant customer service I’ve ever encountered and by far the worst phone service anywhere, except MAYBE tin cans and wires.

    2225
  • Graham Hall March 24, 2014, 3:12 pm

    This post is directed at anyone using the 2014 Magicjack plus.

    While travelling to Mexico I had an issue with connecting the 2014 plus to a router which I was able to resolve. However, the issue brought to my attention the operating lights to which I had never paid any attention. As you know there are three lights located on the side of the device. One is blue which remains on. The other two are red and green which I understand are supposed to flash in sequence. The red light means that the device is connected to the MJ servers. The green light checks the diagnostics of the unit.

    On mine, the red light flashes as it should but the green light goes out several minutes after it is connected and does not flash. Leaving only the blue steady light and the red flashing one. Whilst the device seems to be functioning, I am just wondering if the absence of the green light is a concern. I was unable to get any sense out of the chat line. Do any other 2014 users have this issue? Or is this the normal operating procedure for this version of MJ. Any help would be appreciated.

    2226
  • SteveHC March 24, 2014, 4:45 pm

    Graham Hall – I do not have the 2014 MJ+, but given your previous posts regarding your recent difficulties connecting it to a router it might be helpful to many other readers if you were to post on how you resolved the problem.

    2227
  • Graham Hall March 24, 2014, 5:51 pm

    This is In answer to your question Steve. As you may be aware I purchased one of the first 2014 models when first released in June of last year. The unit performed as the original plus version with the exception of the inability to recognize DTMF tones at my bank. This issue was resolved quickly through the chat line. An update was sent from them to the unit which rectified it. It has performed without a hitch until my recent vacation in Mexico. I was using a seven year old DSL router with only 3mb of download speed and about 100kpbs upload speed. When I connected the unit to this router it kept crashing and I received an error message 3002. Finally I was able to get it to hold the connection for a week without crashing by merely rebooting the modem. I have read negative reviews on Amazon by numerous people complaining of the 3002 error message. Since I never had problems until I used a rather crappy router, I assume that this was the issue. I am now back home and the unit has been running for two days without a hitch. If it stays up for more than a week, then I will know that it is a router issue. I am using a year old Linksys router with 20 Mbps of download and 3 Mbps of upload.

    I am curious about the lights issue so if anyone with a 2014 could let me know about the three lights issue I would be grateful

    2228
  • SteveHC March 24, 2014, 9:28 pm

    Graham Hall –

    Yeah, while some modem/router model combinations could care less which of the two is booted up first, many do. I use a relatively old Netgear router. When I was using it with an old DOCSIS 2 Motorola cable modem neither ever seemed to care which was booted up first; but since I recently “upgraded” to a new DOCSIS 3 Motorola modem now the router suddenly they seem to care about their boot-up order LOL. Go figure…

    Anyway, I’ve not ever heard of the particular LED issue that you describe. My best guess is that it’s a defect.

    If your MJ+ continues to work properly in spite of it then most likely it’s a defect limited to the LED itself and thus would not otherwise affect the operation of the device.

    You could probably get the company to ship you a replacement device for just the shipping & handling fee, but whether or not it would be worth it to you (especially if they’d require you to send them the defective device first) is of course another matter. If you do decide to ever go that route be SURE to do two things:

    a) Get ALL of their current return/replacement info from them upfront – especially any necessary RMA number or the like – and be sure to ask them to properly record the issue and any necessary relevant info into your account records; this company seems to have no problem with changing their product replacement procedures from one year to the next; and

    b) If they require you to send them the defective device be sure to send it to them with a delivery service tracking number so that should they claim they never received it you can provide evidence that they in fact did receive it.

    2229
  • Graham Hall March 25, 2014, 9:18 pm

    SteveHC
    Thanks for your advice which I think that I will follow. If the LED issue does not affect the performance of the device, then it is not worth pursuing a replacement for all the reasons that you have outlined. My old MJ plus had to be replaced after the first year of use. At that time they simply sent me a new one which took about six weeks to get here. I then registered it as a replacement and the old one became a paper weight. Thanks for your help.

    2230
  • Richard Temecula March 26, 2014, 8:26 pm

    We currently have Verizon Fios (fiber optic Internet and unlimited phone service. I was required to purchase Verizon’s Actiontec MI 424WR router/modem for my 5/15mb Internet service to provide Internet service to two desktop computers as well as wireless service to 3 laptop computers, two desktop printers and three tablets. After our two year commitment ended with Verizon’s Fios bundled Internet and phone service, they immediately began jacking up the price of their service eventually pricing them selves out of our financial comfort zone ($101.99) per month for 5/15mb Internet and unlimited phone service. Our quick fix plan is to dump Verizon and switch to Time Warner Cable’s 5/20mb Internet service and forgo their land line service all together. I’ve been told by many Internet savvy technicians that my current Verizon modem router will work just fine on TWC’s Internet system. My wife and I are considering purchasing the new Magic Jack Plus as a replacement for Verizon’s over priced phone service. According to Magic Jack, we’ll be able to keep our old Verizon phone number, which makes notifying everyone of the change in our email address a real PITA! We had purchased an older MJ to take on a road trip in the summer of 2010, using it to avoid motel phone service charges as we scheduled our motel stops along our 12 day route up thru Central CA and Oregon We still have some concerns using the MJ to dial 911 in the event of a fire, burglary or medical emergency. Also how many phones (cordless or otherwise) can be connected to Magic Jack, not to mention the caller ID system. We both are medically retired, living on a limited fixed income, hence the plan to reduce our cost of needed services in our home. We would appreciate any thoughts, ideas or recommendations regarding our plans to switch Internet service and using MJ as our permanent land based phone service.

    2231
  • Elise Singman March 27, 2014, 5:41 pm

    I have used MJ+ since June and used TimeWarner without a problem. I did live in Los Angeles and did have a 911 problem. The porting charge is $20 or $30. I recently moved from Los Angeles and just unplugged MJ+ and reinstalled it without a problem.

    2232
  • Ray Odom March 29, 2014, 1:11 pm

    I am considering a MagicJack + and remember some sound advice being posted by Steve regarding new installations. Wondering how to find that specific info.

    I currently have Cox Cable telephone service and the cancelled Windstream Landline has been disconnected. This leads me to assume the service I now have is VOIP. But don’t know.

    I want to eventually port over my current number, but want to be sure of good service first, otherwise return the phone to Walmart within 30 days for appropriate refunds.

    I have a Uniden 6.0 dect system with 2 phones and an 1 older Radio Shack 2.4 GHZ . The Uniden Base and the Radio Shack are connected through the house to the modem from Cox.

    Any good instructions for me to follow will be appreciated.

    2233
  • Graham Hall March 30, 2014, 2:43 pm

    @SteveHC
    Steve, this may sound like a dumb question. I just noticed that I have a power bar with two USB charging outlets. Can I plug the MJ directly into one of these outlets bypassing and eliminating the need of the USB adaptor? It seems as though the Adaptor may have some kind of electrical current controls and I don’t want to risk frying the magicjack by going directly into the power bar. Thanks for your help.
    Graham

    2234
  • SteveHC March 30, 2014, 3:34 pm

    Graham Hall – It depends:

    1. Take a look at the power output numbers on your MJ+’s a.c. adapter – any alternate source’s output numbers should be as close as possible (meaning VERY similar if not identical). If those output numbers for the USB charging ports on the power bar are NOWHERE to be seen or found, I advise that you don’t use it.

    2. I *always* STRONGLY recommend that MJ+’s be connected to power sources that are surge, spike and voltage protected. If the power bar has none if that built in and you’re plugging the bar directly into “regular” household outlet(s), your MJ+ may very well not live to a ripe old age – especially yours, which as I recall is already showing signs of circuit board component and/or soldering connections failures (which are very often due to having been subjected to unstable current).

    I cannot possibly over-estimate or over-stress the advisability of always powering the MJ+ from a decent uninterruptible power supply that offers spike, surge and at least some degree of voltage regulation. One unprotected surge or extreme voltage drop can easily be all it takes to “fry” a MJ+.

    2235
  • Graham Hall March 30, 2014, 6:35 pm

    Thanks Steve. The power bar is definitely surge protected. The reading on the power bar states a maximum of 5 volts. I have decided to keep the MJ connected with the USB adaptor, which is from an iPhone. Your observation regarding the recent issue with LED lights is interesting. I have to confess that I have had the unit plugged directly into the power supply until now. This could well be the issue Thanks for your help

    2236
  • Earle Goodwin April 2, 2014, 3:42 pm

    Well, I have had the Magic Jack for several years running it trough my computer. Don’t know about others, but I am experiencing a terrible hum and noise to the point that I cannot speak on the phone. If I put my hand on the little unit, the buzz/hum goes away eventually…Completely puzzled and disgusted.
    There are time when the line is perfectly clear but it’s few and far between the initial loud buzz.
    Help…anyone having the same problems??

    I have a Mac OX10

    2237
  • William April 3, 2014, 11:30 am

    How does att respond if I install magic jack plus and transfer my number to the magic jack?
    Would they shut down the line?

    2238
  • Bernie April 4, 2014, 1:04 pm

    I’ve had MJ for 7 years and MJ+ for 5 and the only time it ever fails is when my internet service is down (rarely) great product for the price

    2239
  • Tanstafl April 9, 2014, 10:07 am

    According to CNN,
    http://www.cnn.com/2014/04/08/tech/web/heartbleed-openssl/index.html?hpt=hp_t2

    There is a “Heartbleed” security flaw in open SSL. Most sites using https for supposedly secure transactions have been compromised for two years. These sites must first apply a patch and then you should change your password. Rather than bombard MJ support with the same question; would anyone hearing that MJ as fixed their end, please post it here so we can all change passwords. Thanks.

    2240
  • mt April 12, 2014, 7:20 pm

    I let my regular MJ expire a while back. the # I had is easy to remember and apparently still available. It “has not yet been assigned to a customer”. so now that I have upgraded to the MJ Plus, i wonder what I should do to get the old # back onto the new service I’m about to start? i haven’t opened the MJ+ box yet. any tips?
    Thx, MT

    2241
  • Carol April 25, 2014, 9:15 am

    I have an mj plus installed about 2 months ago. I use it with an AT&T uverse wireless modem. almost everyday i get the error 3002 and have to unplug the mj from the modem, plug it into the computer, make a call, then plug everything back into the wall again. then it works, but only for about 24 hrs before i have to go through the same process. also almost everday i will get a call from someone where they can hear
    me but i can’t hear them. if i hang up and call them, everything is fine.

    when corresponding on cust serv chat with mj, they just copy and paste responses form their trouble shooting guide which says i have to go out and buy a router becasue some modems only allow once device to be pluged in at a time, my modem as four ethernet inputs. my bro in law has same set up and his works fine w/ u-verse… i am not getting reliable cust serv from mj, it is not reliable for me as a phone service and mj is telling me i have to buy a router.

    i realize many say “i have no problems mj is great” however, that is not true for me – mj hardware is $50 bucks but i have to spend more than twice that? and still no guarantee it will work.

    caveat emptor – it might work and it might not.

    2242
  • SteveHC April 25, 2014, 2:28 pm

    Carol – Chances are 99.99% that your problem is due to settings within your U-Verse-supplied combined modem/router unit that are not correct for the use of a VOIP device such as the magicJack Plus. I suggest that you search back in this comment section – as well as within the phoneservicesupport-dot-com website – for potential ways of correcting your modem/router’s internal settings.

    2243
  • Carol April 25, 2014, 3:21 pm

    SteveHC-

    thank you – that was a fast response. i will see what i can come up with not sure why my bro-in-law’s u-verse works well with his mj, we have the same modem. maybe there’s no official “default” setting with u-verse modem? just a guess.

    2244
  • SteveHC April 25, 2014, 4:23 pm

    Carol – *Many* U-Verse subscribers have reported this problem with their company-provided modem/router units. One of the problems with such “rented” units is you never know for sure if it’s a used one or truly brand new, let alone if it’s defective etc. And not all company-assigned “installer technicians” bother to set the unit’s settings correctly before leaving the installation site.

    The most important thing you can do when going into the unit’s settings is to make sure that it consistently assigns the MJ+ the exact same IP address ALL OF THE TIME and that the “lease” of that IP address to the MJ+ is set to never expire and/or to perpetually and automatically renew itself. This pretty much guarantees that the router & MJ+ will always recognize and communicate properly with each other without one or the other having to be rebooted every day. Of course there are other important settings to check also, but this one is frequently a big one.

    2245
  • Carol April 25, 2014, 4:51 pm

    good point – possible used router – it looks and smells new and didn’t have any dust in the vents… but i don’t know. however, everything else i run off it works well

    i’m using the NVG589 modem. i can access the modem settings on-line. – how do i know if the unit is consistently assigning the mj to the exact same IP address all of the time?

    under IP allocation it offers 4 address names, how can i tell which one is mj? i have a macbook, i-mac, roku and the mj all running off the internet service, only mj is ethernet, the other 3 are connected via the wi fi.
    under subnets and DHCP there is a place to set the length of the lease, how would i tell if the lease is for the mj? there’s only one setting. are all appliances subject to this single lease setting? i can see where i can set the length of the lease… and it is set to one day, so that may explain the 24 hour thing, however, it only provides the option to set days hours minutes and seconds, not in perpetuity nd i dont see a place for it to renew automatically. so do i set it to some big number that will outlast the life of my modem? like 3000 days?

    by the way, it is awesome that there are people like you out there willing to help a non-techie

    2246
  • Carol April 25, 2014, 5:04 pm

    i just realized, my lease can only be set for 30 days at the longest. no place to set it to reset automatically

    2247
  • Henry May 17, 2014, 8:47 pm

    I moved over to Magicjack to get free from ATT and reoccurring expenses. Funny think with my ATT trimline POTS phone at 0.7B REN it work fine, clear, clean, no BUZZ.

    Then I remove the ATT phone plug the Motorolla Cordless 2 station phone/answering unit 0.0B REN and nothing but trouble, can barely hear the dial tone over the static and noise.

    Never had this issue with the ATT landline and the same cordless phone. So if Magicjack is sensitive to an specific REN range can I load a combination to bring the REN a bit higher and would that solve the problem?

    I can see too many phone adding to high a number can be a problem, but I think there may be a low limit as well for Magicjack. Anyone have experience with this and a fix?

    FYI – Just returned from Target with a CHEAP V-Tech phone and connected it up to the MagicJack. WOW – a clean dial tone, good volume and now a working system. Still puzzled why the Motorola cordless phone gave all sorts of issues with the MagicJack, still no explanation.

    The Motorola is fully functional but just not with MagicJack??? Soooow very ODD.

    2248
  • Irena May 30, 2014, 2:58 pm

    Hello, does anyone know if, while using a MJ+ , it is possible to get an international calling service through a different phone company? MJ+ has its own international calling service that we can subscribe to, but in my area there is another company that provides international caling service and their rates are half the rates of the MJ+, however over the last 2 days it seems that they have been unable to connect me to their service?.
    Wondering if anyone had a similar situation?
    Thanks a lot

    2249
  • Lorenzo May 30, 2014, 4:03 pm

    I have had an MJ+ for over 2 years working great 99.9% of the time for calls coast to coast and local. For the past couple of days the caller id on my Uniden Dect 6.0 cordless has not been working. It has been working well continuously since setup with the MJ+ over two years ago. Any thoughts would be appreciated. Call quality is still terrific with the phone

    2250
  • BERNIE May 30, 2014, 4:50 pm

    I DID AN ONLINE CHAT WITH MJ REGARDING THE CALLER ID AND THEY TOLD ME THE ENGINEERS WERE UPGRADING THE SYSTEM AND IT WOULD BE BACK UP AND RUNNING AS SOON AS THEY GET FINISHED

    2251
  • Lorenzo May 30, 2014, 6:24 pm

    @Bernie

    Thanks for the update. I had not checked with MJ myself and nice to know the problem is not on my end and will be fixed at some point

    2252
  • David Eugene Carter May 30, 2014, 10:42 pm

    MagicJack is terrible and so is their customer service. I spent about 17 hours over 6 months with “customer service” typing, because you can’t talk to a live person, only to be ran around in circles. Finally gave up when I reach Pearl, the most ignorant and and condescending person I have ever had the displeasure of typing to (again, not live people to TALK to). Save your money and pay a little more for something better. Magicjack is a joke.

    2253
  • Lorenzo May 31, 2014, 9:46 am

    Why would someone state that MagicJack is a terrible product with horrible customer service but give absolutely no details on the problems they say they are having and seek no help from the good folks here.

    None of us would rave about the quality of MJ customer service but a great many of us have had essentially trouble free use of our MJ devices for multiple years at a cost of 20.00 PER YEAR.

    There are people here who are knowledgeable, not connected to MJ, able and willing to help users who make the effort to ask

    2254
  • Wayne June 1, 2014, 9:16 am

    magic Jack is a POS. Always has been and always will be.As the old saying goes, a fool and his money are soon parted. After trying everything available with the regular MJ for a period of about two years I gave up. The service was on line maybe an average of about 5 minutes per day. The remainder of the time was was spent on the line with tech services trying to get it to work. I replaced the device several times thinking that may be the problem, at my expense by the way. Finally I decided it must be me or my computer, Not. I paid the extra for the upgrade to MJ plus. More for the device, more for the service and now it works less than it did before. When you get customer service or technical service involved it is like beating your head against a wall. They have you do the same hulabalu over and over again and it never works. When it does come back on line the one thing you can count on is that it will not be for long.

    2255
  • Wayne June 1, 2014, 9:23 am

    Anyone who says that they have MJ or MJ Plus and it works fine or works great and they never have any problems are bold face liars. That or they just got it and used it to make a call. The first day has not ended yet.

    2256
  • Lorenzo June 1, 2014, 9:55 am

    @Wayne

    You will find many honest, intelligent people here who will totally disagree with you and have had very different results with their MJ devices. After 2 years with my MJ+ as my only home phone I renewed for a full 5 years and will soon hit the 3 year mark with zero problems as long as my internet was up and healthy. I call family and friends all around the East coast and the West coast weekly and they just as easily call me.

    There are very experienced and technically knowledgeable folk here willing and eager to help people with their MJ’s if they will only ask and provide some specific detail re their issues.

    But some people are happier just being able to rant I guess.

    And BTW no one here is in league or in love with MJ customer service either

    2257
  • Graham Hal. June 1, 2014, 11:45 am

    I have to agree with Lorenzo. I have had MJ service since March 2009, after I picked up one of the original PC only units from Best Buy in Florida. From time to time I had some minor difficulties with the unit which I managed to resolve through the chat service or from advice on this site. In 2011, I upgraded to the MJ plus and did initially have sound issues with choppy voice and loud beeping noises which many of us had. However they were eventually resolved through MJ upgrades and the unit is still functioning to this day. Last year I purchased the 2014 version. It ran faultlessly in my home. However I did have disconnect issues while staying in a condo in Mexico over the winter. It turned out to be an issue with the wireless router, and all has been well again since I returned home.

    I don’t know exactly what issues this gentleman is having specifically. It might help if he were to disclose the exact nature of the problem. I do agree that MJ customer service leaves a lot to be desired which is why it is good to have this site, where we can all share our experiences. I still believe that it is a heck of a good deal for $30.00 per year.

    2258
  • Tom June 1, 2014, 12:12 pm

    Wayne: You referring to people as “bold face liars” is totally uncalled for.

    As stated many of us have used MJ for years, not always without some difficulties but those difficulties have for the most part been worked out.

    Then there are those who are so stupid that they really don’t need to own a computer let alone try to get something to work on it. They normally embarrass themselves by placing blame on everyone and everything.

    We all agree with you that the customer service sucks. Personally I don’t think I would offer you any help now if you asked for it.

    Your reference to everyone on this board affirms to me that you are one of the “stupid” ones.

    Good Luck

    2259
  • "A Bold Liar" June 1, 2014, 2:03 pm

    Wayne, another old saying “Fool me once, shame on you. Fool me twice, shame on me.” In your case, foolishly replaced MJ several times at your own expenses knowing that nothing changed & there’s a 30-day return policy on MJ, then it’s pure STUPIDITY. I can’t help but wonder if you also registered all MJ devices to the same account, LMAO. To get in this forum & called ppl “bold liars” is ignorant. As other gentlemen stated, we’re drawn to MJ for its low cost alternative to landline. It’s not perfect, but it works fine for some of us while challenging for others. “We got what we paid for” in terms of MJ’s lack of customer service; therefore, we came to this forum for the unofficial supports from knowledgeable users. If all devices behaved the same connecting to your set up, then it’s likely something in your set up causing them to not function properly. There are other VoIP solutions that you can try, but do humanity a favor, THINK before actions.

    2260
  • SteveHC June 1, 2014, 9:08 pm

    I’m going on my 4th *relatively* trouble-free year with magicJack. Over that time there was one month wherein I experienced some significant difficulties related to 1) the MJ server that my number was assigned to, and 2) the local incumbent phone company not having set all of its call touting switches (or whatever) correctly got calls from MJ to some of its local subscribers. After receiving very detailed information about the problems from me, the problems were resolved by both companies within 30 days. Aside from that, I have found MJ’s phone service to “go down” about once per year and for less than one or two hours per occur acne – making MJ *considerably* more reliable than my local cable tv company’s highly-touted “digital voice” phone service.

    I have no clue what this guy “Wayne’s” real problem has been other than that he probably was never able to figure out how to get his router to work properly with MJ.

    2261
  • SteveHC June 1, 2014, 9:12 pm

    - Sorry for those apparent “typo’s” above – the wonders of automatic typing “correction” lol…

    2262
  • Lorenzo June 1, 2014, 10:16 pm

    Had a great day hiking in the Blue Hills so feeling pretty mellow but I did have a final thought on our friend Wayne’s rant and sadly unstated problems… One of my dad’s favorite quotes among many was always, ” There is no such thing as a fool proof device because fools are very ingenious “.

    2263
  • Carol June 2, 2014, 12:22 pm

    gotta say that with all the efforts that i have made between AT&T and magic jack to help resolve issues there has been no resolution. the service still goes off-line multiple times a day. i brought it to north carolina to my vacation home. we have charter cable for internet service up here. doesn’t go off line, but i still can’t use it because the people on the other end hear constant beeping as though i am pushing my dial pad buttons. i also get the situation where i can’t hear them but they can hear me – which was a chronic problem at my florida house as well. i invested $50 for the device, $30 to port my number, a few more bucks for 911… all before the annual fee. i can’t possibly rely on it for anything. i now have a message on my mjack vmail directing people to our two cell phone numbers stating that there is a cut off date for the service also, if i want to keep my number that i ported to magic jack – which i have had since 1985, i have to pay another $40 according to customer service. yes, the annual fee is cheap, but it doesn’t matter if the service never worked. customer service can’t refer you to a real decision maker. there is no contact phone number to talk to a decision maker. there is no email address to correspond to a decision maker. it is a faceless company who has taken my money and given me nothing in return but hassles, inconvenience and over 40 hours of wasted time with customer service.

    i am not a technical genius, i am not trained or certified in telephony. i shouldn’t have to be. if that’s what it takes to use magic jack then they should be upfront about that. the company has NEVER addressed a single concern or complaint about their product when i buy something i expect it to work.

    i realize some have had success… but that means nothing to the 100’s of thousands who have been ripped off with no recourse. i noticed parent company vocaltec’s performance hasn’t been doing well, falling short over 4% year over year

    2264
  • Graham Hall June 2, 2014, 3:50 pm

    @Carol

    I had similar problems in using The 2014 MJ plus while on vacation in Mexico. I am not sure which version of MJ you have. Have you tried some simple things like powering off your router, un plug the MJ from the router, then power everything up again. maybe your router does not recognize MJ and needs the reboot. again the 2014 version of MJ plus seems to be sensitive to certain routers. mine has worked faultlessly in my home for over a year. However, it did not like the router in Mexico which was DSL ( comes through a phone line) however it is happy with a cable connection. I hope that this helps. Also try changing the Ethernet cable. If you are using the flat one that came with the MJ, this could be causing you problems as well. Don’t be in a rush to give up, it does work. I have been using MJ service for five years with few problems. The customer service stinks for sure but you have come to the right place for help. Others may have some suggestions for you as well.

    2265
  • Carol June 2, 2014, 9:26 pm

    done the power down, un plug routine. been through settings on the routers – i have spent well over 40 hours in only a few months – as i said in my post, problems exist across more than one internet service – uverse and charter cable. different routers/modems, etc etc .i have an mj plus. i am giving up because its stupid to continue paying money for what isn’t working. m jack should be helping resolve this, not some gadget web site. the company is faceless and its inexcusable for their customers to have to rely on a third party web site, albiet full of helpful freindly folk. the idea that “what do you expect for $20″ is unacceptable. i shouldn’t have to pay anything for a product that doesn’t work as presented by the seller, whether it cost 75 cents or 75 dollars

    2266
  • Lorenzo June 3, 2014, 2:13 pm

    Hey guys. Beautiful day up here near Boston today.

    Got error 4998 on my Magic Jack Plus this am after almost 3 years of no problems (as long as modem and router were up). Unplugged it from the power adapter, waited a few seconds, plugged back in. Had no idea if that was the right move but figured couldn’t hurt. Yellow light and connection came right back up and life is good again.

    2267
  • Louis June 7, 2014, 6:05 pm

    Wayne here just needs to send me all of his non-working magic-jacks and I’ll get them working at my house within a couple of minutes and I’ll have no problems with the service.
    Wayne reminds me of the little kids at the video arcades who puts in a quarter in a machine and it eats his quarter, so the kid, instead of walking away, decides to fix the problem by putting in another quarter because the next quarter will fix his problem. And keeps doing that for several quarters.
    Hahahahahahaha ! ! ! ! !
    Wayne is a funny guy and should be on the David Letterman Show doing stand-up comedy.
    I could almost see Wayne in his house screaming at his Magic Jack and crying for them to work and when it doesn’t he screams ” I’m going to fix you right now ! ! !” and runs to buy yet another Magic Jack plus an new telephone (even though his old telephone had no problems). Hahahaha ! ! ! Screaming, taking mental meds, and ripping out his hair & all over nothing. Dude should’ve just returned the first M.J.

    2268
  • SteveHC June 7, 2014, 11:00 pm

    Actually, I can fully understand the very real frustration that a person can experience when they get their hopes up regarding a purchase such as a magicJack device only to find that they just can’t seem to get it to work with their other LAN equipment. And sometimes one’s magicJack/VocalTec server just starts acting up. Etc.

    But I (once again) must say that it works pretty great for *me*, and the iOS APP works REALLY great! In fact, when I’m traveling in wi-fi covered areas like I happen to be this week, it almost ALWAYS is better and far more reliable than cellular service. I LOVE having both cellular and VOIP-over-wi fi phone service within the same device (phone) – it’s FANTASTIC!

    2269
  • Lorenzo June 10, 2014, 11:27 pm

    Nice to see the Caller ID back up on the MJ. Don’t realize how much you use it till you don’t have it for awhile.

    Also just saw the MJ price increase. I just recently re-upped for five years so will probably hold with that for now.

    2270
  • Carol June 11, 2014, 10:53 am

    price increase? glad i’m dropping it when renewal time comes. given my history with mj+ which is well documented on this forum, i don’t need two phones. a cell is way more important when communicating in the 21st century. as for caller id, that’s the only feature i’ve never had problems with.

    2271
  • Terry July 1, 2014, 12:34 am

    Can I buy a MJ, get a number assigned and travel out of US and have VOIP service thru the MJ? Certainly the IP address will not be what I would have in the USA. I will not have access to a router at destination, just Wi-fi. I will have a Windows 7 laptop for a USB connection, an IPAD 3 and an I-phone 5s. I read something in the forum about an IOS App, so I assume I could connect with my I and using my I5s?? Figured I was already planning to bring one of my home phones to plug into MJ. So, will it work outside of the USA?

    2272
  • SteveHC July 1, 2014, 2:16 am

    Terry – IF you have no problem with the idea of using the MJ service exclusively via your iPhone, MY recommendation to you is as follows:

    Download the magicJack app from the App Store to your iPhone while in the U.S. While paying VERY close attention to the instructions etc. that the app displays, sign up for a “real” phone number via what they call the “upgraded/PREFERRED” subscription service – it will enable you to pick a regular US phone number for use with that app. IT COSTS ONLY $10/YEAR YET WILL PROVIDE YOU WITH ALL OF THE MJ SERVICES – but ONLY through that app, on only that phone. You will need to use a US-based credit card to pay for it, and the card’s bill-to name and address should match those which you use on your new MJ account EXACTLY. The ONLY MJ service you will NOT be able to get via the app is 911 service – for that you will need to use your regular cellular and/or landline service.

    MY experience with both the MJ hardware and the MJ app is that the iOS app works GREAT IF you set it up correctly (turn on all relenant “Notifications,” try to keep the app running in the foreground whenever possible, etc.).

    Do all of this with an Internet-connected computer or iPad nearby so that you will be able to complete your online MJ account set-up (it’s MUCH easier to do that on a computer – even a little netbook or iPad – than it is on the phone’s web browser & tiny screen).

    If you do this, be SURE to complete the process EXACTLY as you’ll want it – it can be VERY difficult if not impossible for MJ to correct mistakes you make regarding app installation & registration after the fact.

    2273
  • SteveHC July 1, 2014, 2:30 am

    Terry – Three last comments:

    1. The app works best via WiFi, and *fairly* well via cellular 4g data service. Forget about using it with 3g altogether. Decent service on PUBLIC OR HOTEL etc. WiFi depends – naturally – on how many other users there are on the wireless lan at the time, how strong your WiFi signal reception is, etc.

    2. If all goes and works well upon installation and registration, keep an eye on your credit card account for a few days. Once the $10 (PLUS TAX or whatever, if any) gets permanently posted to your credit card account, LOG ON to your MJ account and a) TURN OFF “AUTOMATIC RENEWAL,” and then b) DELETE YOUR CREDIT CARD INFO from your MJ account. This will help ensure that MJ does not inadvertently and mistakenly post additional charges to your credit card account. Because if they do it is VERY difficult to get them to correct the mistake and post a credit to your credit card account.

    3. I have found that in order to ensure that upon receipt of an incoming call the app rings long enough for you to be able to answer it before it goes to MJ voicemail, you must log onto your MJ account online, turn on voicemail and set it to ring for at least 30 seconds before going to voicemail.

    2274
  • Elise Singman July 6, 2014, 1:58 pm

    I have had MJ+ for just over one year, just renewed it. Now today I have a problem. When I try to dial out I get a clacking sound and then back to the dial tone. There is no problem with incoming calls.

    I have unplugged anything that can be unplugged and inserted it back in. I have un plugged the MJ+, plugged it back in.

    Please help me.

    2275
  • Graham Hall July 6, 2014, 2:17 pm

    @Elise
    Try logging into your account at my magicjack.com. Click on call features select advanced from pull down menu. Make sure box is checked to accept both incoming and outgoing service.

    Good luck

    2276
  • Tanstafl July 6, 2014, 2:25 pm

    @Elise

    Sometimes it’s the simple things in life…..check that your phone did not get switched from ‘tone’ to ‘pulse’.

    Good luck

    2277
  • Graham Hall July 6, 2014, 2:35 pm

    Has a one checked out the MJ website recently. Apparently there is a new device called Magicjack go, which is the next generation. It does not seem to offer any additional service than the MJ plus (original and 2014 editions) the only difference I see is that you get one year of service with the device for $59.95.

    I am scratching my head over this one. I fell for the 2014 plus version a year ago. Now this!

    2278
  • SteveHC July 6, 2014, 2:52 pm

    I’m guessing that the company decided to give up on expansion capability and so redesigned the mJ+ back to being without it – makes it a bit cheaper to make as well as a bit smaller. BTW – I see they actually did go ahead and increase the subscription renewal fees; am glad I did the 5-yr renewal when I received that email.

    2279
  • Elise Singman July 6, 2014, 3:38 pm

    It took me a while to find the website, to remember my name and password, and find advavanced – I did a few other things inbetween – and accept incoming calls and out going calls had been selected.

    I don’t have a pulse selection on my phone.

    Any otheer suggestions?

    Thank you for your help.

    2280
  • Bill JacK July 6, 2014, 4:08 pm

    @ Elise…Sometimes the same thing happens to me when I dial a phone number and it goes to a dial tone instead, or, if someone calls they can hear me but I cannot hear them…What I do is call my MJ with my cell phone and answer the call and then it starts working again…

    I don’t the reason why it seems to fix it but it does…

    2281
  • Al July 6, 2014, 4:21 pm

    Just wondering what the “UPS” is that you refer to in the first few paragraphs.

    2282
  • Lorenzo July 6, 2014, 5:59 pm

    Uninterruptable Power Supply

    2283
  • truthfreedompeace777 July 14, 2014, 1:26 am

    It seems the one new feature the Go offers is free conference calling and the useless 2 USB ports and SDIO slot are gone.Who knows what really happened concerning the extra capabilities the 2014 plus was supposed to have?
    The company is still claiming they will be offering texting, although they did not deliver on this claim last year.FWIW,management claimed texting would be offered in the 3rd quarter of 2014(by the end of September) in the most recent earnings conference call.

    2284
  • Bruce July 23, 2014, 2:46 am

    I came home tonight, turned on my computer and lo and behold they have changed the screen for magic jack on my desktop! My problem is I am having a hard time seeing my contacts as they are gray on a white background. Has anyone figured out how to change this? My eyesight is going and I really wish I could get the old “skin” back on my computer. I tried live chat (good luck with that!) and I discovered that they are now closed. Does that mean we are no longer chatting with India? If anyone has any ideas I would be most grateful.
    On a sad note I found an article tonight while looking for help that said Dan the founder of magic jack died yesterday from a heart attack after playing soccer. My condolences go out to his family.

    2285
  • Lorenzo July 24, 2014, 3:33 pm

    Sad…. pretty young guy. Looked up and read his interesting bio after seeing the post above from Bruce.

    Any thoughts as to the potential affect on our MJ service and accounts, if any. I imagine the corporate entity will live on

    Condolences to Dan’s family

    2286
  • gloria July 24, 2014, 3:33 pm

    Does anyone know the minimum speed for magicjack plus. I am trying to hook up to at&t dry loop for my internet and they have some requirements also on the speed they can give me to be compatible speed for the internet. I would really appreciate an answer from someone. thanks

    2287
  • SteveHC July 24, 2014, 7:01 pm

    Lorenzo – Yeah. It’s always scary – at least to me – when a relatively young guy dies from something like a heart attack. Guess I’d better keep taking that Lipitor & b/p meds…

    Gloria – ANY cable or dsl broadband plan should do, from “entry level” on up, at least as long as the *quality* of the ISP’s service is decent (like not excessive ping lag time etc.); even some newer high-speed satellite-based plans seem OK. But at entry level speeds don’t plan on being able to use your Internet connection for something else while also talking via VOIP – at least not without the audio breaking up or cutting in & out.

    2288
  • Lorenzo July 24, 2014, 7:29 pm

    SteveHC – I’ve had 2 open heart surgeries, 3 catherizations, doing the meds too but at 68 am knocking off 2-3 of the NH over 4000 foot mountains every week with my 66 year old girlfriend….. be smart about it but just keep moving Steve. It’s never too late..

    2289
  • SteveHC July 24, 2014, 8:03 pm

    Lorenzo – Yeah, I know. Had to lay off of the daily gym sessions for awhile due to the knees acting up again, but guess I’d better start back up & just take it a little easier & not get crazy about it again. At 60 I don’t have many more years to try continuing to “make up” for the decades of abuse I inflicted on my body.

    2290
  • Billy Jack August 6, 2014, 9:52 pm

    Steve (or anyone else),

    I guessing my MJ+ finally bit the dust, my phone is showing “no line” It was working earlier today, then I noticed the LED display on my phone is showing “no line” and there is no dial tone…

    As for the MJ+ device itself the “blue plus” is still illuminated, and the green light is on and the yellow is flashing constantly where the Ethernet plugs into it.

    I’ve tried all the normal stuff to get it going but no joy, I’ve had it ever since it came out, I’m guessing she finally bought the farm…

    I plan on buying the MagicJack Plus 2014 model, I’ve decided to stay away from the MagicJack Go model as it doesn’t appear to offer any new, I don’t know the difference between the MJgo and MJ+ 2014

    WallyWorld has the MagicJack Plus 2014 for $37.00, my question is how do I make it work my current MagicJack service which my phone number I’ve had for over 20 years is ported to?

    Do I plug it into a PC and activate with my phone number or what?

    2291
  • SteveHC August 6, 2014, 10:24 pm

    Billy Jack – I almost hate to say it, but if all of the LEDs on your MJ+ are indicating normal operation, it’s HIGHLY unlikely that there’s anything seriously wrong with the unit. If I were you I’d double-check all of the cable/wire connections, try it with a different phone, go online into your account and make sure ALL is as it should be, & try forwarding your MJZ number to done other phone & check to make sure that your MJ acct is functional. If you conclude that the hardware is somehow fried in spite of the LEDs, try an online chat to get them to send you a replacement device – the charge for one should only be the shipping & handling fee (last I knew, for U.S. it was only about $10).

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  • Billy Jack August 7, 2014, 12:39 am

    Steve,

    I had the MJ+ connected to a thin client, I took it off of the thin client and plugged the MJ+ into a surge protector with power adapter that came with the MJ+ and its working…

    Looks like there is either a problem with the thin client or the MJ+ app running on the thin client. I’ll have to connect the thin client up to a monitor and see if I can find out whats going on…

    I really don’t like having the MJ+ connected to the power adapter, thats the way I originally had it hooked up when I first got the MJ+. The adapter gets pretty hot, I’m using the USB extension cable that came with the MJ+ so isn’t plugged directly into the adapter, that way I can at least stop some of the heat from transfer from the adapter to the MJ+. The whole reason I was using a thin client was to avoid using the power adapter configuration.

    Looks like I’m back to the original way I had it setup until I can figure out whats wrong with the thin client…

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  • SteveHC August 7, 2014, 12:59 am

    Billy Jack – Just as an FYI, I’ve been running my MJ+ off of its a.c. adapter (with short USB cable between) from day one without any problems at all, just don’t leave it in an enclosed space as it needs at least a little air circulating around it. When connected to the a.c. adapter via the usb canle, the MJ+ device itself will get no warmer than it gets when plugged into a computer’s USB port. The adapter gets pretty warm, but so what – even if the adapter was to eventually crap out it’s readily and cheaply replaceable, and it uses WAY less electricity and gives off less heat than any thin client or PC does.

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  • Billy Jack August 7, 2014, 1:14 am

    Steve,

    Where do you an AC adapter in the event the one that came with the MJ+ fails?

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  • SteveHC August 7, 2014, 1:34 am

    Billy Jack – Last I knew, MJ was giving out one free adapter replacement per device. Aside from that, pretty much any off-the-shelf a.c.-to-USB adapter will suffice, & there are a million of them on the market (if you look VERY closely at the MJ-supplied hardware you’ll find its voltage/amperage info, which is very close if not identical to most other brands’ adapters).

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  • Billy Jack August 7, 2014, 6:55 am

    Steve,

    Unfortunately, the sticker on the supplied AC adapter turned brown, dried-up and fell off from the heat the adapter produces within a couple of days after I plugged it in when I first got the MJ+ which I wanna say was about 3 years ago. Needless to say the voltage/amperage info is no longer available. I have a bunch of old USB cell phone charger adapters that look similar to the MJ+ adapter, however, I don’t know if the voltage/amperage specs are the same…I wonder if there is anyone else on here that might have the info…

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  • Graham Hall August 7, 2014, 7:57 am

    @Billy Jack
    I have had my 2014 MJ plus pugged into an iPhone adaptor for the past year and it functions very well with no overheating.

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  • Billy Jack August 7, 2014, 9:07 am

    @Graham…Did your original AC adapter that came with the MJ+ burnout or did you just decide to use your iphone adapter instead of the one that came with the MJ+?

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  • Lorenzo August 7, 2014, 9:24 am

    Because I wanted a right angle adapter to hang the MJ+ out in the air on instead of directly over the ac adapter, I immediately started using an old LG cell phone charger I had kicking around. Been working fine over 2 years now

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