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Logitech Harmony 1100 Advanced Universal Remote Review

on May 9, 2011 12:00 pm

A good friend of mine needed a universal remote with RF to control his new media room.  All of his A/V equipment is behind his couch in the back of the room. He needed the remote for a few months and looked to me for a good tech-solution and a good deal as well. I immediately thought of the Logitech Harmony line of universal remotes. I love and continue to use the Harmony 900 I reviewed earlier this year.  But as the story goes, it was Black Friday 2010 and there was a great deal on Logitech’s Harmony 1100 Advanced Universal Remote…..so I went for it.

My plan was for my buddy to have my Harmony 900 and for me to to play with and review the 1100. Other than my desire for a new tech-toy, the main reason he would be better off with the 900 is that it includes the RF accessories he needed to make his system work, whereas the 1100 does not include the RF Blaster system.

The Harmony 1100 was introduced back at CES 2009 and won Best of Innovations that year. Even now, at nearly two years old, this high-end universal remote remains Logitech’s ‘flagship’ remote-control.

The entire purpose of the Harmony 900, 1100, and other (universal) remotes like it, is to replace the ever growing mountain of remote controls with a single all-powerful/controlling device.

The rest of Logitech’s remotes are shaped classically, long and narrow like the 890 and 900 pictured above.

As you can see, the Harmony 1100 is wider than it is long. Where other remotes can be used one handed, the 1100 is designed to be effectively used by two hands. This is primarily because of its large 3.5-inch QVGA color touchscreen and lack of physical buttons.

Other than its unique design, the 1100 has a clean, easy-to-use layout; six buttons, two rockers, and a directional pad along with its touchscreen. The back is nicely shaped with a large indentation running down the center of the rubberized back of the remote, making it easy and comfortable to hold one handed and operate the buttons on the right which are directly under your thumb. However, the majority of the functionality of this remote is accessed through the touchscreen interface on the left.

I had a few bumps getting my 1100 setup and operational. The first hassle was one of my firewalls was not letting the Harmony application see the remote when I connected it to my computer. The Harmony FAQ page got me past that stumbling block relatively quickly. The second bump happened once I got the two talking, the application demanded that I create a new Logitech Harmony Remote account because my ‘old account is not compatible with the 1100′.  Because of that, it was not a 5 minute setup…..more like 30 minutes plus.

Package Contents:

  • Harmony 1100 remote control
  • Charging station
  • USB cable
  • AC adapter
  • Lithium-ion battery
  • Installation CD
  • Quick-start guide
  • Features guide
  • 1-year limited hardware warranty

Features:

  • One-touch activity controls
  • 3.5-inch full-color touch screen
  • Works with 225,000+ devices
  • RF wireless capability
  • Customizable commands and icons
  • Guided web-based setup
  • Replaces up to 15 remotes
  • Rechargeable
  • 1-year limited hardware warranty

Specifications:

  • Computer: Windows-based PC with Windows 2000, XP, Vista, 7, Mac computer with Mac OS X (10.3 or later)
  • Additional requirements: Internet access, USB port, CD-ROM drive
  • Dimensions: (L x W x H) 5.48 x 4.09 x .68 inches
  • Weight: 204 grams (with battery)

Once I created a new Harmony account, like the 900 and the 890 before it, I had to input all of my devices by manufacturer and model number. After completing that, I had to tell the application how my media system is setup and what ‘activities’ I needed it to control. The web-based application Logitech includes with their remotes leads you through programming of the device and tailoring the controls to each individual A/V setup. The account retains your preferences enabling you to tweak your remote’s programming at anytime without having to re-input all of your info.

The best feature of the Harmony 1100 is that you can tailor each of the screens for all your activities with whatever command you want.  For example, I added Comcast’s Menu and Guide commands to the side buttons on all my ‘Watch TV’ activity screens.

The 1100’s screen is nice enough and gets the job done. But it’s definitely not an iPhone’s or iPod Touch’s Retina Display. The screen is pixelated but functional.

Like Logitech’s Harmony 900, the 1100 universal remote definitely works as advertised. It interacted perfectly with my TV, receiver, cable box, and AppleTV. At $400, it is expensive. If you do not need or want the touch screen and programmable layout, there are less expensive options; such as Logitech’s Harmony One that can be found on the Net for under $200. To end my story, my buddy loves the Harmony 900 I gave him, and I guess I am still adjusting to the 1100’s form factor and touchscreen interface.

 

Product Information

Price:MSRP $399
Manufacturer:Logitech
Pros:
  • - Well made
  • - Powerful IR transmitter
  • - Customizable button layout
Cons:
  • - Only 90 days of tech support
  • - Known issues for Mac users
  • - Had to create a new account/new setup
  • - Expensive
  • - Two handed use

Comments

  1. 1
    Doc Greene says:

    Having extensive experience with these, I find that needing to have an active link to the internet is a HUGE problem for many users. It is also a fact that if you lose or forget your log in information you can’t retrieve it which means you have to start over programming from scratch if you change a single device. These are also difficult for the average person to program. I know many people that have advanced degrees and run huge companies that have spent days trying to get these things to work before calling us. The last one that I got in on trade I gave away to a family member because I could not in good conscience sell it to a customer.

    They also lack good reliable codes for things like “Cisco” boxes from Comcast. This makes them very glitchy when changing channels for instance. Consider these things when making a choice of remotes.

  2. 2
    cgernon says:

    This company was once a fantastic company.. until recently. I’ve seen a huge decline in it’s service and overall product quality. I had this remote until this weekend when i was prompted by the Logitech Harmony Software (provided by them) to upgrade the firmware.. This completed safely.. and asked me upgrade the remote software. Which is when I learned that the remote NO LONGER had the ability to communicate with the computer, rendering it BROKEN. I called tech support.. they confirmed that the remote was broken and then offered me the most insulting of all .. a 50% discount on a new remote. Which is frustrating because the remote was working fine yesterday and today after the firmware.. is broken.. Now they suggest I spend more money to get it working again..

    I don’t know what happened to this company.. I’ve been a loyal customer of logitech for years… until this where i will NEVER buy anything from them again.

    I”m moving my entire AV system over to my ipad.

    Please do yourself a favor and pass this product by.

  3. 3
    James says:

    I bought a Harmony 1000 4 years ago and have been relatively happy with it over the years. The battery however has stopped holding a charge. I called to order a new battery only to be told that they are no longer available even though it is the same battery used in the newer 1100 series remote. This is not the level of support one should expect from a good company.

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