Unfortunately it seams there is not many other options as far as universal remotes go, I also owned 3 sunwave src7000′s they have bugs that the company does not recognize. I found that LCD buttons disappeared randomly during programming (the same thing happened on all 3, it seemed to run out of memory as I could remove a couple of buttons then add another and it would be ok till I added one too many) and also the remote would not operate some devices (Austar one of those). The customer service of sunwave was better than logitech but only slightly as the people obviously had no technical idea, I sent a video to show the problem but they still did not understand.

The logitech software is rubbish if you actually want to use the remote as a complete solution. They need to give people a manual and wizard option (you have to jump though hoops with the wizard to do even the most basic thing), so a basic tweak doesn’t take 20 min. The lack of real macro’s also sucks, you can make a 5 signal macro but that’s it, timers etc could/would help.

I may be wrong but I think the harmony one and 900 touch screens only offer 3 buttons at a time, I see this as a huge disadvantage. The 785 has 6 and the 880 has 8 available without shifting pages. If you have to put custom buttons on the screen 3 buttons per screen would be all a waste of time. The only benefit of the touch screen is that there will be less physical buttons to stop working, which is a bonus as logitech has no idea of how to make a button that lasts, unless of course you are talking about lasting to a couple of days outside the warranty. I have remote controls that are over 8 years old with no buttons problems at all, maybe logitech should take some notes from these people (DSE, sony, phillips,nec, onkyo). Considering the price of these remotes they should last at least 5 years minimum, in fact in Australia the office of fair trading states that if you believe that a product should last a certain amount of time (reasonable, whether within warranty period or not) that you have grounds for a warranty.

Thanks for reading, and be aware that if you actually use the remote regularly, as you do with a universal remote, you WILL have problems with the buttons.

Rather than rebooting in 32 bit mode, you could also try reordering the preferred version of the JRE to use the 32 bit version by running /Applications/Utilities/Java Preferences.app.

I actually haven’t had Java issues with the lastest version of the software.

Sandee,

I upgraded to my Harmony One from a Harmony 550, and was a pretty easy process. One of the options in the software is to replace the remote, and it carried over most of my settings.

-a

Also, the software on the CD does not support Windows 7, so you need to download a correct version from Logitech.

After the teething problems I have found this remote to be the best I’ve ever used.

Despite the confusion in setting it up, I adored the final results. TV, cable, air conditioner, DVD, and more were all controlled by the single product.

But then, as happens often with push button products, two of the buttons stopped working about two years into the products life.

Dirt? Electronics? Gremlins? It didn’t matter what it was, I was completely up a creek with no paddle.

And despite tons of emails and posts to the Logitech support staff, I couldn’t get anyone to help.

So I’m back to using much cheaper remotes that may not do what Logitech does. But when they fail (as they all do) I won’t mind buying new ones.

While the remote itself is fantastic, but the software for configuring it is just OK. Luckily it does a pretty good job of creating good default settings, logical key placements, and touchscreen scenes, so you don’t need to spend that much time fiddling unless you want to “perfect” the setup. You won’t really need to mess with the software very much, but there are a couple of issues with it that should be pointed out:

1. You can only have one remote associated with each profile you create. This means you can’t easily have multiple remotes with similar configurations without having to manually manage each one separately.

2. The software is sensitive to which version of Java your computer is running, and I’ve run into some bugs where it has trouble with adding custom buttons. It seems to have more troubles with Mac than with the PC.

3. Even ignoring the bugs, the overall interface for the software has some annoyances. It’s all in “Wizard” motif, which slows you down a lot of the time sometimes, and the interface for manipulating the custom buttons is awful (it should really be drag-and-drop).

Those things said, the Harmony remotes are great overall.