Comments on: Microsoft Wireless Mobile Mouse 6000 Review

By: Steve

Steve — Fri, 23 Sep 2011 10:30:34 +0000

I just downloaded/installed the latest Intellipoint and my MS Wireless Mobile Mouse 6000 immediately improved – resolved the frustrating delay in the scroll wheel. It now jumps quickly when I first lightly turn the wheel. That is a simple/quick solution – just load the latest Intellipoint driver.

By: seguru

seguru — Mon, 13 Jun 2011 16:48:47 +0000

I have same problem, too. I purchased it one week ago, but all of a sudden it does not work. I tried to reinstall the driver, checked battery, plugged different USB port.

By: SFwriter

SFwriter — Thu, 05 May 2011 09:28:59 +0000

My new WMM6000 arrived shortly thereafter (see above) and it has worked reliably since then. The nano-receiver stays cool-ish at all times (discernible heat slightly above room temperature). I am still on the first battery, and the additional feature of the green LED on top (that lights momentarily when you turn it on) which will illuminate when the battery is low, has not activated yet. On the whole, the 6000 is a very reliable little device, whose only shortcoming seems to be the placement of the side buttons too far forward.

Thanks to Microsoft for the fast turnaround time, and this much more reliable device, without all the hassle of returning the failed ones or providing receipts/proof-of-purchase.

By: shawn

shawn — Mon, 18 Apr 2011 06:37:41 +0000

same issue here, stopped working after sev. months. Will try and see if they can replace it. MOuse gets warm and blue light doesnt come on

By: SFwriter

SFwriter — Wed, 02 Mar 2011 17:36:23 +0000

For replacement of broken or defective products call warranty directly. No paperwork required, but you DO need the Product ID (PID) number off the bottom of the mouse; it’s in this format: xxxxx-xxx-xxxxxxx-xxxxx U.S.: 800-360-7561 Canada: 800-933-4750.

Had two MS Wireless Mobile 4000 mice quit on me due to overheating. I called to report a failure on 2/21/2011, and had the replacement by 3/1/2011. It failed today, 3/2/2011. Called to tell them of the second failure today and they’re sending a MS-WMM version 6000 to see if that works better for me. Hopefully the short turnaround will happen again.

N.B.: First one quit when left plugged in for several hours while not being used; second quit when my computer told me my battery was low and I plugged in the power supply. Maybe the thing to do is to avoid long duration non-use and NOT do anything that will spike the voltage of the USB (like plugging in the power supply). Yes I realise these are not things one ordinarily should have to worry about, but if these mice are problematic, then taking a bit of care may extend their lives significantly.

By: sunnyg

sunnyg — Fri, 24 Dec 2010 03:43:19 +0000

I, too, have the same problem. My mouse just suddenly stopped working this morning. I almost always turn it off at night, but didn’t last night. When I got back to my computer this morning, the mouse wasn’t working, and is not recognized by the laptop. I have tried uninstalling and reinstalling the driver, changing battery, the connect button on the bottom, tried putting the usb reciever into all the usb ports. I’ve only had the laptop and mouse for 4 or 5 weeks. The receiver has gotten hot, like everyone elses’, but it didn’t burn me, happily. If anyone has a solution or if MS is replacing it with no questions, please post. I don’t know what I did with the paperwork, if any, I got with the mouse. Didn’t expect it to be a problem. Thanks!

By: Damron

Damron — Wed, 22 Dec 2010 19:27:06 +0000

Same issue as others, I have the MS wireless mouse 6000 and it stopped working all of a sudden. Took the receiver out and dropped it as it was very hot. Tried the receiver it all different USB ports, no luck. Only thing that happened was that the receiver heated up every time I took it out to try in different port. I switched to a corded mouse into the USB port, working instantly. I’m calling MS now and will post if have any resolution.

By: DonNewbury

DonNewbury — Sun, 19 Dec 2010 21:45:08 +0000

I have the same problem as Jim H. The receiver on my 6000 got so hot, it burnt my fingers. Now I’m ticked. Why won’t MS sell a new receiver? I replace the 6000 with another brand but I would really like to go back to using the 6000. Anybody have an answer? Please email.

By: Lisa

Lisa — Wed, 03 Nov 2010 18:26:06 +0000

We purchased this mouse 4 days ago. Last night, my mouse stopped working. My laptop said that the mouse malfunctioned and then it did not recognize it at all. When I began to remove the Nano Receiver, it was very difficult to get out. When I got it out, it burned my fingers and I dropped it and I now have blisters where it burned me. We are returning it to the Staples today.

PLEASE! For YOUR SAFETY, Stay AWAY from this product!

By: delphinevictoria

delphinevictoria — Sat, 09 Oct 2010 14:21:51 +0000

I bought one at USA in May 2010. It is not working now. I may not be having the warranty certificate too. Is there any way to get it repaired?

By: Wayno

Wayno — Thu, 19 Aug 2010 22:25:21 +0000

Have read with interest the comments relating to the failed dongles! I am now on my second mouse as a result of the same fault mentioned. i.e. All of a sudden the USB device is not recognised. Mine also got so hot that the dongle burned me upon removal from the USB port, causing me to drop it! I returned the mouse to the store of purchase (in New Zealand) and was issued a replacement. I have had the 2nd mouse approximately two weeks and again it has failed. NB: the store confirmed manufacturers warranty of 1095 days, so there is hope! However am now concerned about what damage this is causing my 8 month old Dell laptop?? Has anyone had a response from MS on these failures?

By: may

may — Wed, 16 Jun 2010 23:17:19 +0000

i’ve had the same problem, the receiver got really hot on my 3 month old mouse. i contacted microsoft and a replacement was sent to me (a brand new mouse in complete package) though not the same colour i bought, still better than nothing

By: mike

mike — Tue, 15 Jun 2010 18:23:51 +0000

i like the mouse and all, its great really for the first few days than bam. The nanoreciever malfunctions and heats way up. It doesnt work anymore and thats fifty dollars wasted. This happened twice on my laptop and i will not be getting a new one. just warning u all.

By: Gary

Gary — Fri, 14 May 2010 02:46:13 +0000

Same issue as Jim H. all of a sudden, my laptop couldnt recognize the receiver. when i ejected the receiver, it was so hot, it almost burned my finger. Not sure if microsoft provides a warranty? i’ve owned the product for about 3 months

By: Daniel

Daniel — Thu, 25 Mar 2010 13:09:55 +0000

I got a white one for free from Ingram Micro Singapore’s Christmas Office:Mac Bundle + Free Mouse

By: Jim H

Jim H — Tue, 02 Mar 2010 19:22:14 +0000

I have one and liked it very much until it stopped working i.e. my computer no longer recognized the receiver in the USB port. When I took in out, I realized the receiver was extremely hot – almost too hot to hold im my hand. I think it was “cooked.”

By: Rob

Rob — Fri, 19 Feb 2010 09:12:56 +0000

I bought this mouse a month and a half ago, like it quite a bit and I use it constantly so I wasn’t expecting anywhere near the battery life they claim it can get “up to”, and like you say it is easy to forget to turn it off. I’ve gone through the battery it came with and another so far, which isn’t bad considering I use it all day every day and often forget to turn it off. Only real issue I’m finding now is the wheel doesn’t scroll so smoothly and I can’t figure out how to open the damn thing to clean / lube it. Remember the old days when manufacturers build mice assuming you would want to open them to clean instead of assuming you will just buy another? :/

By: Knapp

Knapp — Sat, 13 Feb 2010 20:57:34 +0000

I have a 4000, and it’s very similar, but the middle button is much too firm. I bought it because I want to use it for 3D modeling, and I hate bumpy scroll wheels that cause my index finger to go numb. To me, the 4000 was great except the excessive effort required and subsequently violent click when pressing the middle button. It’s as bad on my hand as the worst scroll wheel. I also noticed it has a delay for the middle button, which is incredibly irritating when modeling something quickly. For now I’m using a very sensitive scroll wheeled mouse that, although it clicks, is pretty benign compared to some mice I’ve used over the years.

I think the manufacturers are overly concerned that the wheel will go off all the time. They should consider that only people who want the sensitivity, in order to preserve their hands, will be buying the mouse. To me, the 4000 was a dream until I pressed the middle button and my hand sent me the omfg-die signal.