Beware, not a straight forward return policy.

Return / Refund Policy:

It is important to CarMD that you are satisfied with your product. However, CarMD is such a valuable tool that it can easily pay for itself in just one use by helping you save time and money on automotive repair costs. Thus, our return policy is as follows*:

* Replacement – If the product you receive is defective, CarMD.com Corp. will replace the unit and pay all shipping & handling charges, provided it is within the one-year warranty period.
* Refund (less 15% restocking fee) – If you return an unused product within 60 days of original purchase, CarMD.com Corp. will issue a refund (less 15% restocking fee and shipping & handling charges).

In order to receive your full refund, complete the return request form. The product must be returned in original packaging with all items in good condition within 60 days of original purchase. If the returned product is damaged, visibly used or missing parts, we will only issue a partial refund (less S&H charges).
* 50% Refund – If the CarMD tester has been used with a registered diagnostic report setup and run on the CarMD.com website (less S&H).

* Please note: Return policy privileges apply to direct CarMD.com and 888.MyCarMD phone purchases only. Policy does not apply to purchases made at retail or other third-party locations. In the event you purchased your CarMD product from another party, please see their return policy or return back to store where purchased.

For not much more money you can buy a real scanner, that cancels codes, doesn’t have to be connected to the internet to view info. If bought through Amazon.com, a much simpler and better return policy.

CarMD does have its place, but not for anyone really serious about engine diagnostics.