Comments on: Sena Apple (2G) iPod Touch Leather Cases Review http://the-gadgeteer.com/2009/01/25/sena-apple-2g-ipod-touch-leather-cases-review/ Gadget reviews and news by Julie Strietelmeier and friends since 1997 Fri, 10 Feb 2012 18:50:51 +0000 hourly 1 http://wordpress.org/?v= By: oceanglory http://the-gadgeteer.com/2009/01/25/sena-apple-2g-ipod-touch-leather-cases-review/comment-page-1/#comment-50280 oceanglory Tue, 01 Dec 2009 18:40:57 +0000 http://the-gadgeteer.com/?p=11411#comment-50280 I have to disagree with the comment about terrible customer service at Sena. I've had issues with one of the Sena cases I purchased. Sena Customer Service was on top of it. I received a reply to my email in less than 24 hours. They sent out a replacement case within a week. When I contacted them a second time with regards to the replacement case giving me problems, not only did they send me a new style case, they also sent ANOTHER of the original case! They definitely stand by their product. FYI The belt clip failed on my first case. If you plan on using the belt clip, I would suggest ordering the case with the belt clip pre-assembled. Basically, they glue the belt clip knob on to prevent it from coming loose. Sena is definitely a company you want to support and do business with. I have to disagree with the comment about terrible customer service at Sena. I’ve had issues with one of the Sena cases I purchased. Sena Customer Service was on top of it. I received a reply to my email in less than 24 hours. They sent out a replacement case within a week. When I contacted them a second time with regards to the replacement case giving me problems, not only did they send me a new style case, they also sent ANOTHER of the original case! They definitely stand by their product. FYI The belt clip failed on my first case. If you plan on using the belt clip, I would suggest ordering the case with the belt clip pre-assembled. Basically, they glue the belt clip knob on to prevent it from coming loose. Sena is definitely a company you want to support and do business with.

]]> By: rdhead43 http://the-gadgeteer.com/2009/01/25/sena-apple-2g-ipod-touch-leather-cases-review/comment-page-1/#comment-29791 rdhead43 Mon, 26 Jan 2009 15:13:37 +0000 http://the-gadgeteer.com/?p=11411#comment-29791 I've purchased 3 iphone cases (2 3G cases, and one the classic iphone case) and I'm very pleased with the them. However, when I inadvertantly a wrong color button on the SENA dropdown menu when ordering, I had to return one of the cases for a refund. It's been 3 MONTHS and I still haven't received any refund, no e-mails, or notices. I've called SENA..........it's always busy, I've e-mailed them, no reply. Apparently, they've decided not to refund me. In summation: Great case and price, TERRIBLE customer service. Next time I'll order the SENA case through the Apple iphone accessories web-site, or I'll buy a case from another company. I’ve purchased 3 iphone cases (2 3G cases, and one the classic iphone case) and I’m very pleased with the them. However, when I inadvertantly a wrong color button on the SENA dropdown menu when ordering, I had to return one of the cases for a refund. It’s been 3 MONTHS and I still haven’t received any refund, no e-mails, or notices. I’ve called SENA……….it’s always busy, I’ve e-mailed them, no reply. Apparently, they’ve decided not to refund me.

In summation: Great case and price, TERRIBLE customer service. Next time I’ll order the SENA case through the Apple iphone accessories web-site, or I’ll buy a case from another company.

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