I can only concur with what’s been said, and add that they have been an oasis of customer service satisfaction for me.

I think APC realise that customers aren’t there to waste time and ask for replacements if there’s nothing wrong with the equipment. On every occaion when we had faulty UPSes (not that many to be fair) after some basic troubleshooting steps, they were happy to replace units at extremley short notice.

Thumbs up.

Thank you so much for sharing your story and welcome to our band of merry gadget folk ) We’re glad to have you.

Seven years ago, I purchased a UPS for my desktop pc, but it was too small to back up my machine and peripherals. I called APC customer service, and the representative told me he would send out a larger (more expensive) UPS and a return label for the smaller UPS I had purchased. I was flabbergasted. Not a single expense on my side.

How did they know I would vow to only buy APC products for the rest of my life? I could have been some jerk trying to game the system. I will not get an APC logo tattoo, but I will NEVER buy from any other vendor.

I haven’t had a single issue (in seven years) with any of my APC UPS’s or powerstrips, so I haven’t needed to call their customer service department. I’m heartened to hear that APC still carries on with such magnificent integrity. I guess there’s a reason they remain the industry standard.

I read this article and was so moved to share my APC experience, I registered with gadgeteer, just so I could post this comment. My login name is not a prurient description, I happen to be a nice person who is fat.

[Edited at July 19, 2008 13:02:19 PM.]