I’ve had a NS-DVB4G since April 2007, and have had continual random shutdown problems with the unit. Additionally, as time wore on the rotary selector control became quite erractic in its operation … more like roulette than select.

Finally becoming fed up with these problems, I contacted Insignia Tech Support (800.699.9218); they wouldn’t do anything since it was discontinued, and was told to “take it back to the store” where I bought the unit. I couldn’t find the store since it was rather virtual, being purchased online from Best Buy, so I called the number for http://www.bestbuy.com (888.237.8289); THEY wouldn’t do anything since it was discontinued, and was told to “take it back to the manufacturer” of the unit. So you can see where this was going, and went.

The unit is within the Manufacturer’s 1-year warranty, and both parties refuse to honor it. [For any snoops out there, this is illegal, and you're both responsible as manufacturer and proprietary reseller.] You think they would issue at least a lousy pro-rated credit, but no.

So if you want to take your chances with these guys, go ahead. For those that do, give Best Buy a further vote of confidence and buy the extended warranty for the product; that will give you a ticket for the priviledge of arguing with them when something breaks. As for me, I may go to the California Dept. of Consumer Affairs.

                     * * *

A usability note for happier NS-DVB4G owners: Julie’s review states “FM radio only works with wired earphones as it uses them as antenna”. That’s true in general, but you can get by with a 4″ lead connected to one of the headphone jacks. If you have an old pair of headphones which no longer works (and I have plenty courtesy of my cat), just cut the wire lead extending from the miniplug to 4″ in length (maybe a bit longer if you need more gain) and use that. I found that a right-angle type connector plugged into the secondary headphone jack (on the player’s long side) is most convenient for keeping this “whip” antenna out of the way.

[Edited at February 27, 2008 12:24:05 PM.]

[Edited at February 25, 2008 12:10:49 PM.]

Thank you for the review!!!

I’ve been impressed by the Insignia players and hope my Best Buy contact will consider sending me the newest models to review.

With all the iPod craze these days, I don’t know if anyone noticed, but the new lineup of Insignia players is out!
The players are now divided in two versions: Pilot and Sport.
The Pilot version is available in 8GB and 4GB, for $189 and $139 respectively. They feature a 2.4″ high-resolution LCD display, have a built in digital FM tuner, are Bluetooth compatible and can be expanded using SD cards (not micro-SD). Oh, they also play music and videos :p What I don’t know is whether or not they also work as a recording device (I guess that feature was only available in the NS-DV2G). The Pilot is only available in black.

The Sport version is available in 2GB and 4GB, for $99.99 and $119.99 respectively. The main differences from the Pilot are the smaller display (1.7″), smaller size, more colors available (black, blue and pink, or as they call it, ‘Dark Cherry Red’) and they use micro-SD cards for expansion. Otherwise they’re pretty much the same.

More about them here
http://www.bestbuy.com/site/olspage.jsp?_dyncharset=ISO-8859-1&id=pcat17071&type=page&ks=960&st=insignia&sc=Global&cp=1&sp=&qp=crootcategoryid%23%23-1%23%23-1%7E%7Eq696e7369676e6961%7E%7Ecabcat0200000%23%237%23%2310%7E%7Encabcat0201000%23%231%23%238&list=y&usc=All+Categories&nrp=15&iht=n