Comments on: Protectrix Automatic Garage Door Closer http://the-gadgeteer.com/2007/03/01/protectrix_automatic_garage_door_closer/ Gadget reviews and news by Julie Strietelmeier and friends since 1997 Fri, 10 Feb 2012 18:02:17 +0000 hourly 1 http://wordpress.org/?v= By: Harper http://the-gadgeteer.com/2007/03/01/protectrix_automatic_garage_door_closer/comment-page-1/#comment-88831 Harper Wed, 10 Nov 2010 01:13:11 +0000 #comment-88831 Initial unit was bought and after 3 months it died. After 1 month of calling and mail I got in touch with a live person who shipped out another one. That one as well just died. Beeps and flashes but no joy. Even replaced the battery every month on this one. Great thought, but bad design that does not work long. As other posts say, very hard to get any form of customer service. Try a different product...not this one. Initial unit was bought and after 3 months it died. After 1 month of calling and mail I got in touch with a live person who shipped out another one. That one as well just died. Beeps and flashes but no joy. Even replaced the battery every month on this one. Great thought, but bad design that does not work long. As other posts say, very hard to get any form of customer service. Try a different product…not this one.

]]> By: Bill http://the-gadgeteer.com/2007/03/01/protectrix_automatic_garage_door_closer/comment-page-1/#comment-65372 Bill Thu, 10 Jun 2010 16:25:27 +0000 #comment-65372 Well, I called today because I was interested in the product and (after a short hold) Steve Brendula answered the phone. I'm satisfied now and will go ahead and order the product. Well, I called today because I was interested in the product and (after a short hold) Steve Brendula answered the phone. I’m satisfied now and will go ahead and order the product.

]]> By: DigitalAnarch1st http://the-gadgeteer.com/2007/03/01/protectrix_automatic_garage_door_closer/comment-page-1/#comment-57458 DigitalAnarch1st Mon, 08 Mar 2010 20:41:25 +0000 #comment-57458 I called the Chandler Chamber of Commerce to verify membership per Excentual Enterprises, LLC website and they have not been a member since 2008 despite showing CCC membership on Excentual's website. CCC will be contacting them to remedy this oversight. I called the Chandler Chamber of Commerce to verify membership per Excentual Enterprises, LLC website and they have not been a member since 2008 despite showing CCC membership on Excentual’s website. CCC will be contacting them to remedy this oversight.

]]> By: Scott Schneider http://the-gadgeteer.com/2007/03/01/protectrix_automatic_garage_door_closer/comment-page-1/#comment-55892 Scott Schneider Mon, 15 Feb 2010 22:29:17 +0000 #comment-55892 I have had mine for a while now. They worked great until I had to replace my openers. They no longer work with the new opener and getting the company to do anything is almost impossible. They will not answer the phones and the president, Steve Brendula, will not answer his phone or return calls. I am still trying to get someone to respond, any suggestions? I paid good money for these things and right now they are completly useless. I have had mine for a while now. They worked great until I had to replace my openers. They no longer work with the new opener and getting the company to do anything is almost impossible. They will not answer the phones and the president, Steve Brendula, will not answer his phone or return calls. I am still trying to get someone to respond, any suggestions? I paid good money for these things and right now they are completly useless.

]]> By: Pair-a-noids http://the-gadgeteer.com/2007/03/01/protectrix_automatic_garage_door_closer/comment-page-1/#comment-52205 Pair-a-noids Sat, 26 Dec 2009 10:07:53 +0000 #comment-52205 After much searching for a simple to install, easy to use automatic garage door closer, I found the Protectrix. That was over 3 years ago. I love it, and has worked flawlessly. Awesome product. After much searching for a simple to install, easy to use automatic garage door closer, I found the Protectrix. That was over 3 years ago. I love it, and has worked flawlessly. Awesome product.

]]> By: Bill Williams http://the-gadgeteer.com/2007/03/01/protectrix_automatic_garage_door_closer/comment-page-1/#comment-49080 Bill Williams Wed, 18 Nov 2009 20:16:33 +0000 #comment-49080 Mine went bad after almost 2 years. It's supposed to be under warranty. They don't answer their phone nor respond to emails. Don't buy from this place. What a rip-off!! Mine went bad after almost 2 years. It’s supposed to be under warranty. They don’t answer their phone nor respond to emails. Don’t buy from this place. What a rip-off!!

]]> By: Garage Door Gorilla http://the-gadgeteer.com/2007/03/01/protectrix_automatic_garage_door_closer/comment-page-1/#comment-33933 Garage Door Gorilla Thu, 23 Apr 2009 00:58:13 +0000 #comment-33933 When I ordered this package, it was great! Installed perfectly and till this day hasn't given me any problems. When I ordered this package, it was great! Installed perfectly and till this day hasn’t given me any problems.

]]> By: Zack http://the-gadgeteer.com/2007/03/01/protectrix_automatic_garage_door_closer/comment-page-1/#comment-33841 Zack Wed, 22 Apr 2009 05:03:51 +0000 #comment-33841 I purchased this product and upon opening the package it looked used. I could not get it to work after messing with it for hours. I called for support but nobody ever answers the phone, returns calls, or responds to emails. I finally sent it back to them requesting a refund. A day after a technician finally called me back and offered to send me another unit but I told him I gave up and wanted a refund. I am still waiting for my refund and you cannot ever get a hold of anybody. I am sure this product may work but their customer service is really bad. I would not recommend buying anything from this company. I purchased this product and upon opening the package it looked used. I could not get it to work after messing with it for hours. I called for support but nobody ever answers the phone, returns calls, or responds to emails. I finally sent it back to them requesting a refund. A day after a technician finally called me back and offered to send me another unit but I told him I gave up and wanted a refund. I am still waiting for my refund and you cannot ever get a hold of anybody. I am sure this product may work but their customer service is really bad. I would not recommend buying anything from this company.

]]> By: MJ67 http://the-gadgeteer.com/2007/03/01/protectrix_automatic_garage_door_closer/comment-page-1/#comment-23714 MJ67 Tue, 04 Nov 2008 23:51:19 +0000 #comment-23714 <p>Great Idea, but no customer support. Mine broke after 3 months with no response from either Protectrix or its local distributor, despite a guarantee. Beware, they may be out of business.</p> Great Idea, but no customer support. Mine broke after 3 months with no response from either Protectrix or its local distributor, despite a guarantee. Beware, they may be out of business.

]]> By: Davezero http://the-gadgeteer.com/2007/03/01/protectrix_automatic_garage_door_closer/comment-page-1/#comment-23717 Davezero Fri, 31 Aug 2007 01:10:48 +0000 #comment-23717 As a retired engineer, I appreciate simple and elegant solutions. The Protectrix Automatic Garage Door Closer is both. Five minute installation. It just works. As a retired engineer, I appreciate simple and elegant solutions. The Protectrix Automatic Garage Door Closer is both. Five minute installation. It just works.

]]> By: reidme http://the-gadgeteer.com/2007/03/01/protectrix_automatic_garage_door_closer/comment-page-1/#comment-23716 reidme Sun, 04 Mar 2007 12:53:24 +0000 #comment-23716 I feel your pain, but I've got it so bad I'd still turn around to make sure the automatic closer closed the door. :wacko: I feel your pain, but I’ve got it so bad I’d still turn around to make sure the automatic closer closed the door. :wacko:

]]> By: Julie http://the-gadgeteer.com/2007/03/01/protectrix_automatic_garage_door_closer/comment-page-1/#comment-23715 Julie Fri, 02 Mar 2007 00:56:46 +0000 #comment-23715 Post your comments on the Protectrix Automatic Garage Door Closer review. <a href="http://www.the-gadgeteer.com/review/protectrix_automatic_garage_door_closer">http://www.the-gadgeteer.com/review/protectrix_automatic_garage_door_closer</a> Just click the POST REPLY button on this page. Post your comments on the Protectrix Automatic Garage Door Closer review.

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