FADECtoBLACK wrote:

Here’s my story. I picked up the 7FF1M4/37 for an Xmas present. I decided to try the product out and install some pictures before wrapping it. While playing around, I noticed that there was a dead pixel in the upper left corner of the screen. Not terribly obvious, but enough to bug me after spending $160 on the frame.

I called Philips customer support, and long story short, they inform me that I need to pay shipping costs to send THEIR defective product back to them while they send me a replacement. It’s a Christmas present, so I bite my tongue and agree.

When the customer service rep asks for my address, I am told that they do not send to P.O. Boxes and require a physical address. I am in the military and haven’t had a physical address in the last two years because of the different assignments I have been on. I explain this to no avail. Guess I’ll have to live with the dead pixel.

Thanks Philips!

Your situation is unfortunate and the PO box issue likely should have been handled better by Philips.

However, one dead pixel is not considered a defect in LCD panels by most any manufacturer. In fact, the enclosed pdf user’s manual on the CD – did you read it? – has a section at the end that actually discusses the issues inherent to LCDs and what is considered a returnable defect versus one that is not.

Philips, it seems, would have replaced your unit anyway even with just one dead pixel. But it is certainly common for the customer to pay shipping when sending a device back, especially when it is NOT considered defective by industry standards.

So thanks for serving in the military but I do feel you are going a bit overboard in your vitriol against Philips and their otherwise fine product.

One of One wrote:

The reason why you can’t find this model anywhere and the reason why you can only buy it refurbished on Amazon is because this model has been replaced by its successor:

<u>Philips 7″ 7FF1M4/37 Digital Photo Frame</u>

The new model now has a total of four interchangeable color frames and an eight hour battery life. I don’t know if they changed the menu controls or not, though (I’m guessing not, but I can’t say for sure).

You can buy in on Amazon, Buy.com, TheNerds.net, and other places, for around $175 USD, give or take.

This new model is the one I have and it is truly superlative. Philips improved the smoothness of function, the reliability is top notch, and they have firmware upgrades frm time to time to enhance the frame.

And the screen is of far better quality than any other such frame on the market, especially those “multimedia” frames that love to load up on features for admittedly low prices. But the display, the look of your photos on the screen, just pales miserably in comparison on those other models. And frankly, you can put the kitchen sink into a frame for next to nothing. But it means little if the main function of such a device, picture display, is sub par. The Philips is definitely worth the extra cost for the sheer brilliance of its display alone.

I say you should get the Philips 7″ 7FF1M4/37 without hesitation if you are in the market.

I called Philips customer support, and long story short, they inform me that I need to pay shipping costs to send THEIR defective product back to them while they send me a replacement. It’s a Christmas present, so I bite my tongue and agree.

When the customer service rep asks for my address, I am told that they do not send to P.O. Boxes and require a physical address. I am in the military and haven’t had a physical address in the last two years because of the different assignments I have been on. I explain this to no avail. Guess I’ll have to live with the dead pixel.

Thanks Philips!

Please email me your phone number / email address so that I can forward it to my contact. He said he will take action on your problem.

Julie wrote:

dblml320:
I’m going to tell the PR guy that sent it to me, to read your post. Maybe he can do something… It’s worth a shot!

Thanks Julie! Right now the unit it really nothing more than a boat anchor! For a $150 investment I would have hoped for a bit more!

That really sucks that the gift you bought for your mother had so many problems! So far this one has not locked up.

As for Philips not responding to your emails, that doesn’t surprise me, because I couldn’t even find this frame on their website when I went to look for a price. Philips didn’t send it to me directly, a PR firm did. I’m going to tell the PR guy that sent it to me, to read your post. Maybe he can do something… It’s worth a shot!

<u>Philips 7″ 7FF1M4/37 Digital Photo Frame</u>

The new model now has a total of four interchangeable color frames and an eight hour battery life. I don’t know if they changed the menu controls or not, though (I’m guessing not, but I can’t say for sure).

You can buy in on Amazon, Buy.com, TheNerds.net, and other places, for around $175 USD, give or take.

The unit likes to reboot or turn itself off randomly. But was is worse that it not working, is that I have emailed Philips 3 times about these problems, and sad to say, they do not even answer. The support for this unit is nada, absent, zero, nothing. Very disheartening for $150 investment.

So I would recommend looking at some of the other frames now coming out .. Hopefully they will be more stable up front, and provide service if it is not …:(

http://www.the-gadgeteer.com/review/philips_7ff1aw_37_digital_photo_display

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