Comments on: Hydro-Industries ReelSmart Automatic Hose Reel http://the-gadgeteer.com/2006/08/21/hydro_industries_reelsmart_automatic_hose_reel/ Gadget reviews and news by Julie Strietelmeier and friends since 1997 Fri, 10 Feb 2012 18:50:51 +0000 hourly 1 http://wordpress.org/?v= By: jim tolson http://the-gadgeteer.com/2006/08/21/hydro_industries_reelsmart_automatic_hose_reel/comment-page-1/#comment-113044 jim tolson Wed, 07 Sep 2011 16:42:52 +0000 #comment-113044 The valve handles arrived today, 3 days after I ordered them from the website (suncast.com). Same i03482556 stamped inside, tho Suncast calls it a "crate-125-010196310". My receipt also shows they can be contacted via parts@suncast.com, or at 1-800-444-3310. I hope this helps your search for parts! The valve handles arrived today, 3 days after I ordered them from the website (suncast.com). Same i03482556 stamped inside, tho Suncast calls it a “crate-125-010196310″.
My receipt also shows they can be contacted via parts@suncast.com, or at 1-800-444-3310.
I hope this helps your search for parts!

]]> By: jim tolson http://the-gadgeteer.com/2006/08/21/hydro_industries_reelsmart_automatic_hose_reel/comment-page-1/#comment-112826 jim tolson Mon, 05 Sep 2011 03:09:14 +0000 #comment-112826 Suncast has bought up Hydro Industries. If you drill down to water-powered reel parts, you can choose Suncast or Hydro Industries. I've just ordered two Hydro valve handles, parts totaled about two bucks. Shipping & handling brings that up about $13. Our reel has lasted almost 10 years so I can't complain. We DO drain the hoses and put it into the shed every winter, which may have helped. Suncast has bought up Hydro Industries. If you drill down to water-powered reel parts, you can choose Suncast or Hydro Industries. I’ve just ordered two Hydro valve handles, parts totaled about two bucks. Shipping & handling brings that up about $13. Our reel has lasted almost 10 years so I can’t complain. We DO drain the hoses and put it into the shed every winter, which may have helped.

]]> By: Maury Unger http://the-gadgeteer.com/2006/08/21/hydro_industries_reelsmart_automatic_hose_reel/comment-page-1/#comment-105952 Maury Unger Sun, 26 Jun 2011 19:41:18 +0000 #comment-105952 I have had a Hydro Industries RoboWinder for five years. It is solidly constructed and has given me good service. A week ago a stopper valve popped out, but I was able to reinstall it, and once again it is operating smoothly. Prior to fixing my RoboWinder, I went to Lowes to check out the new Suncast products. I was disappointed in the quality of products that I saw--defintely inferior to the RoboWinder. It's too bad that Hydro Industries no longer produces the water powered hose reels. I have had a Hydro Industries RoboWinder for five years. It is solidly constructed and has given me good service. A week ago a stopper valve popped out, but I was able to reinstall it, and once again it is operating smoothly. Prior to fixing my RoboWinder, I went to Lowes to check out the new Suncast products. I was disappointed in the quality of products that I saw–defintely inferior to the RoboWinder. It’s too bad that Hydro Industries no longer produces the water powered hose reels.

]]> By: Jay Hieb http://the-gadgeteer.com/2006/08/21/hydro_industries_reelsmart_automatic_hose_reel/comment-page-1/#comment-105643 Jay Hieb Thu, 23 Jun 2011 18:20:18 +0000 #comment-105643 I agree with Robert. I have a broken gear on my hose reel and I want to repair it. The Hydro-Industries website has a section to order parts, but no picture or manual with a parts break-out is available. No number for service is listed. Can't even talk that polite but clueless guy from India who calls himself Peggy. Non-existent customer service. Given how expensive these are I recommend you think twice before purchasing one. I agree with Robert. I have a broken gear on my hose reel and I want to repair it. The Hydro-Industries website has a section to order parts, but no picture or manual with a parts break-out is available. No number for service is listed. Can’t even talk that polite but clueless guy from India who calls himself Peggy. Non-existent customer service. Given how expensive these are I recommend you think twice before purchasing one.

]]> By: John A. Marko http://the-gadgeteer.com/2006/08/21/hydro_industries_reelsmart_automatic_hose_reel/comment-page-1/#comment-104405 John A. Marko Fri, 10 Jun 2011 03:53:01 +0000 #comment-104405 great products UNTILL you need PARTS . no way to contact company I guess they want you to replace unit for a 50 cent part Ain't going to happen here WOULD NOT RECOMMENT great products UNTILL you need PARTS . no way to contact company I guess they want you to replace unit for a 50 cent part
Ain’t going to happen here WOULD NOT RECOMMENT

]]> By: KEVIN http://the-gadgeteer.com/2006/08/21/hydro_industries_reelsmart_automatic_hose_reel/comment-page-1/#comment-101527 KEVIN Wed, 04 May 2011 13:41:54 +0000 #comment-101527 WHERE DO I FIND PARTS OR WHERE CAN I GET MY NO-CRANK MODEL # RS-10105 FIXED? IT WILL NOT REWIND. THAKS FOR YOU HELP KEVIN WHERE DO I FIND PARTS OR WHERE CAN I GET MY NO-CRANK MODEL # RS-10105 FIXED? IT WILL NOT REWIND.

THAKS FOR YOU HELP
KEVIN

]]> By: carol http://the-gadgeteer.com/2006/08/21/hydro_industries_reelsmart_automatic_hose_reel/comment-page-1/#comment-101006 carol Wed, 20 Apr 2011 00:23:39 +0000 #comment-101006 Suncast Corporation purchased the Hydro hose reel lines in 2008, however their website remains up and is unmanned. If you have any questions try the Suncast website or contact them at 1-800-444-3310. Suncast Corporation purchased the Hydro hose reel lines in 2008, however their website remains up and is unmanned. If you have any questions try the Suncast website or contact them at 1-800-444-3310.

]]> By: SW http://the-gadgeteer.com/2006/08/21/hydro_industries_reelsmart_automatic_hose_reel/comment-page-1/#comment-98530 SW Wed, 02 Mar 2011 22:57:17 +0000 #comment-98530 I too ordered the V11 handle and paid my $5.00 handling fee. Have not received a handle or my money. This was done in Oct. of 2009. Yes, it is Mar. 2011! Still nothing. I have sent multiple emails to the "Hydro-Industries" and called their 800 number. Yes, I have a number. 1-800-493-7638 Oh yes! I have called the number several times. But any time of day you will get a recording stating, "Thank you for call ing Hydro-Industries. All of our customer representatives are busy assisting other customers at this time. Please leave your name and a telephone number and a representative will return your call as soon as possible." Beep. They must be really busy being I haven't heard from them since 2009. Though it's $5.00. It's become the principle now. I too ordered the V11 handle and paid my $5.00 handling fee. Have not received a handle or my money. This was done in Oct. of 2009. Yes, it is Mar. 2011! Still nothing. I have sent multiple emails to the “Hydro-Industries” and called their 800 number. Yes, I have a number. 1-800-493-7638 Oh yes! I have called the number several times. But any time of day you will get a recording stating, “Thank you for call ing Hydro-Industries. All of our customer representatives are busy assisting other customers at this time. Please leave your name and a telephone number and a representative will return your call as soon as possible.” Beep. They must be really busy being I haven’t heard from them since 2009. Though it’s $5.00. It’s become the principle now.

]]> By: elwood http://the-gadgeteer.com/2006/08/21/hydro_industries_reelsmart_automatic_hose_reel/comment-page-1/#comment-94178 elwood Tue, 21 Dec 2010 15:58:59 +0000 #comment-94178 I too ordered a V11 handle and payed my $5.00 handling fee to some mysterious joint in New Jersey. That was on 11/12/10. I just recieved the letter back noted: return to sender. At least I got the check back. You get a real feeling of frustration. For something as simple as a broken handle I guess your supposed to throw it in a landfill and buy a whole new unit! Thats America today, accept mediocraty and get ripped off! I too ordered a V11 handle and payed my $5.00 handling fee to some mysterious joint in New Jersey. That was on 11/12/10. I just recieved the letter back noted: return to sender. At least I got the check back. You get a real feeling of frustration. For something as simple as a broken handle I guess your supposed to throw it in a landfill and buy a whole new unit! Thats America today, accept mediocraty and get ripped off!

]]> By: Obdulio Valladares http://the-gadgeteer.com/2006/08/21/hydro_industries_reelsmart_automatic_hose_reel/comment-page-1/#comment-87982 Obdulio Valladares Tue, 26 Oct 2010 16:40:59 +0000 #comment-87982 I have a reelsmart hose and im inquiring today on a part name V11-handle, part #103482556. I have recently went to several stores looking for the piece and have not been successful, is there a phone # or another website for parts alone. If so, can you help with the info. I have a reelsmart hose and im inquiring today on a part name V11-handle, part #103482556. I have recently went to several stores looking for the piece and have not been successful, is there a phone # or another website for parts alone. If so, can you help with the info.

]]> By: Michael http://the-gadgeteer.com/2006/08/21/hydro_industries_reelsmart_automatic_hose_reel/comment-page-1/#comment-81729 Michael Mon, 20 Sep 2010 22:18:27 +0000 #comment-81729 Sent $5 for broken part they cashed check,no part. Company is a rip off with a good product but it is all plastic crap. Sent $5 for broken part they cashed check,no part. Company is a rip off with a good product but it is all plastic crap.

]]> By: Robert Chadds Ford, PA http://the-gadgeteer.com/2006/08/21/hydro_industries_reelsmart_automatic_hose_reel/comment-page-1/#comment-79921 Robert Chadds Ford, PA Sun, 12 Sep 2010 20:38:17 +0000 #comment-79921 It worked fine for for the first summer. The second summer I had trouble getting the hose out. It seemed to catch consistently so that it was a thump-thump pull out for a 100 ft. no kink 5/8" hose. I had stored it inside for the winter. Now it will not rewind without me hunching over it with the flap opened using my hand to wind the reel. You cannot access the web site. The concept was great but the quality was poor and they have no customer service to rectify it. So it was a bad investment and gave much aggravation because I believed it would do what it claimed to do. DO NOT BUY ONE. Those people who say they love it have not had it long enough or used it long enough to see it fail. It worked fine for for the first summer. The second summer I had trouble getting the hose out. It seemed to catch consistently so that it was a thump-thump pull out for a 100 ft. no kink 5/8″ hose. I had stored it inside for the winter. Now it will not rewind without me hunching over it with the flap opened using my hand to wind the reel. You cannot access the web site. The concept was great but the quality was poor and they have no customer service to rectify it. So it was a bad investment and gave much aggravation because I believed it would do what it claimed to do. DO NOT BUY ONE. Those people who say they love it have not had it long enough or used it long enough to see it fail.

]]> By: Michael http://the-gadgeteer.com/2006/08/21/hydro_industries_reelsmart_automatic_hose_reel/comment-page-1/#comment-77742 Michael Thu, 02 Sep 2010 00:00:21 +0000 #comment-77742 I have a broken connecter on the teak hose rewinder, bought from Frontgate catalog. Frontgate says they no longer carry product. Contacted hydo industries through their website. Stated I would pay for repair part. Never got reply after 3 days of waiting. Would not recommend because of poor customer service. I have a broken connecter on the teak hose rewinder, bought from Frontgate catalog. Frontgate says they no longer carry product. Contacted hydo industries through their website. Stated I would pay for repair part. Never got reply after 3 days of waiting. Would not recommend because of poor customer service.

]]> By: robert http://the-gadgeteer.com/2006/08/21/hydro_industries_reelsmart_automatic_hose_reel/comment-page-1/#comment-67620 robert Mon, 28 Jun 2010 18:23:52 +0000 #comment-67620 Hi All, I sure am happy with this product, it's great I live in New England (Mass for that matter) and it stays outside during the winter, common sense tells you to remove both the supply hoses so that if there is an early freeze there is somewhere for the water to expand. I have had this thing for 5 years (or so I think) and never had a problem with it until this year, which by the way doesn't affect its operation, I used to leave it at rest with the water on and no problem, this year the drain hose lets water out in doing this, but after going to their website and seeinf there was a download for the owners manual it states after winding the hose, TURN the Water OFF, OH well silly me! OH and the comment made by the earlyest post here about Waiting for the hose to rewind...What if you had to do it MANUALLY? How much more time would you be there? especially since the hose was a mess. Sorry not being mean here just an observation. I don't want to seem hostile just a fact that probably went unnoticed. Go to the HYDRO INDUSTRIES Home page I was surprised that they have everything there. I hope anyone here reading finds my direction helpful. Have a great summer/fall all of you. Hi All, I sure am happy with this product, it’s great I live in New England (Mass for that matter) and it stays outside during the winter, common sense tells you to remove both the supply hoses so that if there is an early freeze there is somewhere for the water to expand. I have had this thing for 5 years (or so I think) and never had a problem with it until this year, which by the way doesn’t affect its operation, I used to leave it at rest with the water on and no problem, this year the drain hose lets water out in doing this, but after going to their website and seeinf there was a download for the owners manual it states after winding the hose, TURN the Water OFF, OH well silly me! OH and the comment made by the earlyest post here about Waiting for the hose to rewind…What if you had to do it MANUALLY? How much more time would you be there? especially since the hose was a mess. Sorry not being mean here just an observation. I don’t want to seem hostile just a fact that probably went unnoticed. Go to the HYDRO INDUSTRIES Home page I was surprised that they have everything there. I hope anyone here reading finds my direction helpful. Have a great summer/fall all of you.

]]> By: Julie http://the-gadgeteer.com/2006/08/21/hydro_industries_reelsmart_automatic_hose_reel/comment-page-1/#comment-65951 Julie Tue, 15 Jun 2010 12:58:16 +0000 #comment-65951 @Keren I'm sorry, I do not have that information. @Keren I’m sorry, I do not have that information.

]]> By: Keren http://the-gadgeteer.com/2006/08/21/hydro_industries_reelsmart_automatic_hose_reel/comment-page-1/#comment-65881 Keren Mon, 14 Jun 2010 23:21:23 +0000 #comment-65881 can you provide the 800 number to call the company hydro-industries reel smart, /I have a broken part I need to replace too. I have looked and can't seem to find their number anywhere. Thanks, Keren can you provide the 800 number to call the company hydro-industries reel smart, /I have a broken part I need to replace too. I have looked and can’t seem to find their number anywhere.

Thanks,
Keren

]]> By: Julie http://the-gadgeteer.com/2006/08/21/hydro_industries_reelsmart_automatic_hose_reel/comment-page-1/#comment-62110 Julie Mon, 03 May 2010 16:13:00 +0000 #comment-62110 @werner You need to contact the company directly. We are not a sales / service site. @werner You need to contact the company directly. We are not a sales / service site.

]]> By: werner kleemann http://the-gadgeteer.com/2006/08/21/hydro_industries_reelsmart_automatic_hose_reel/comment-page-1/#comment-62108 werner kleemann Mon, 03 May 2010 16:04:30 +0000 #comment-62108 I need a part for reelsmart 100. The spigot that recieves the water source is broken. Where and how can I get parts? I need a part for reelsmart 100. The spigot that recieves the water source is broken. Where and how can I get parts?

]]> By: joe raco http://the-gadgeteer.com/2006/08/21/hydro_industries_reelsmart_automatic_hose_reel/comment-page-1/#comment-59843 joe raco Wed, 07 Apr 2010 13:29:11 +0000 #comment-59843 I have a reel smart hydro industries hose reel and a part broke.I would like to fix it but i cant find a parts list anywhere. Thank you. I have a reel smart hydro industries hose reel and a part broke.I would like to fix it but i cant find a parts list anywhere. Thank you.

]]> By: Julie http://the-gadgeteer.com/2006/08/21/hydro_industries_reelsmart_automatic_hose_reel/comment-page-1/#comment-59255 Julie Sun, 28 Mar 2010 00:52:40 +0000 #comment-59255 We don't sell products here at the gadgeteer. We just reveiw products. We don’t sell products here at the gadgeteer. We just reveiw products.

]]> By: Thomas Finn http://the-gadgeteer.com/2006/08/21/hydro_industries_reelsmart_automatic_hose_reel/comment-page-1/#comment-59251 Thomas Finn Sat, 27 Mar 2010 23:40:38 +0000 #comment-59251 I have Reel Smart #1004. While attempting to replace a broken O ring I damaged the whole part. Can I purchase the part from you?It is the section that switches from rewind to non wind. Tom I have Reel Smart #1004. While attempting to replace a broken O ring I damaged the whole part. Can I purchase the part from you?It is the section that switches from rewind to non wind.

Tom

]]> By: Cara Hataway http://the-gadgeteer.com/2006/08/21/hydro_industries_reelsmart_automatic_hose_reel/comment-page-1/#comment-40488 Cara Hataway Sun, 09 Aug 2009 16:01:58 +0000 #comment-40488 Love my reelsmart--2 years old--this year it needs help reeling back? Please send help. Its been in the high 90,s in Kansas City last week & more of the same this week. I hope you can help!! THANKS Cara Hataway Jr. Love my reelsmart–2 years old–this year it needs help reeling back? Please send help. Its been in the high 90,s in Kansas City last week & more of the same this week. I hope you can help!!
THANKS
Cara Hataway Jr.

]]> By: Paul Witherly http://the-gadgeteer.com/2006/08/21/hydro_industries_reelsmart_automatic_hose_reel/comment-page-1/#comment-38187 Paul Witherly Sun, 28 Jun 2009 15:55:20 +0000 #comment-38187 My reel is leaking. How do I access the connections. It does not seam to be with phillips, allen key, or torques screws. I Think one of the pvc parts are cracked. It is leaking so bad I cannot use it, which makes me think two years of use this was not a good investment. Please advise. Tks, regards Paul. My reel is leaking. How do I access the connections. It does not seam to be with phillips, allen key, or torques screws. I Think one of the pvc parts are cracked. It is leaking so bad I cannot use it, which makes me think two years of use this was not a good investment. Please advise.
Tks, regards Paul.

]]> By: Julie http://the-gadgeteer.com/2006/08/21/hydro_industries_reelsmart_automatic_hose_reel/comment-page-1/#comment-36640 Julie Sun, 31 May 2009 20:30:33 +0000 #comment-36640 @Paul I always unhook and put mine under an open sided shed in the winter. @Paul I always unhook and put mine under an open sided shed in the winter.

]]> By: Paul A http://the-gadgeteer.com/2006/08/21/hydro_industries_reelsmart_automatic_hose_reel/comment-page-1/#comment-36630 Paul A Sun, 31 May 2009 17:36:23 +0000 #comment-36630 I had the same issue as the previous commenter with the reel not working in the spring. Worked great in the summer and fall. I didn't see any warning in the instructions. I left it out over the winter, and even though it only froze a couple of times, that was enough. It was transformed into a $85 boat anchor in the spring that would not rewind at all. Paul I had the same issue as the previous commenter with the reel not working in the spring. Worked great in the summer and fall. I didn’t see any warning in the instructions. I left it out over the winter, and even though it only froze a couple of times, that was enough. It was transformed into a $85 boat anchor in the spring that would not rewind at all.

Paul

]]>